Best Of

@TNLTPMC5AC said:

@Rukia said:
We are aware of an issue with Steam DLC not currently being delivered, and are working to fix this as soon as possible. We appreciate your patience while this is resolved, and we will inform the community as soon as we have done so.

Any news? I still haven't seen my items and can't find any news anywhere about them.

[2:01 PM] Bear.Shoes: The Steam DLC delivery was resolved, and players making purchases through Steam should now see their items delivered in a timely fashion. Thank you for your patience and cooperation!

Here follows a list of all bugs, major and minor, that affect EU players that we know of so far:

-Platinum and Elite has been completely removed from multiple accounts. Despite having months of Platinum or Elite, these have expired after the merge.

Evidence of the following here: before merge and after merge.

This applies only to a few EU players, but it is likely the most significant issue presently affecting us.

-Platinum "leniency time" of one week has been wiped clean. Players who used to depend on this have had it period reset. If you were Platinum 2 days ago and attempt to top up now, you will not receive Platinum, but Elite instead.

This applies to all EU players so far. Not a single exception has been found yet.

-Purification Stage Progress has been wiped. Players must now re-unlock stage 6 from the beginning..
-Purification Achievement Progress has been wiped. Players who had previously made runs for wings, accessories, irises and the like, have had all their progression reset to 0. Yes, this means that if you had 199 runs and needed only 1 more for 3-star wings, they have all been lost. Yes, this means many players have lost months worth of work.

Evidence of the following here.

This applies to all EU players so far. Not a single exception has been found yet.

-All Visual Frames have been wiped. Despite normal achievements remaining unchanged (so proof of title acquisition is still present), all Signature Costume Visual Frames are no longer registered. Players who got them through special packs however, may not have the achievement and may lack proof of acquisition.

Evidence of the following here.

This applies to all EU players so far. Not a single exception has been found yet.

-Altering wardrobe costumes results in an immediate disconnect/game crash. This only affects costumes that had been saved prior to the merge and new presets are unaffected. Players that had used all of their wardrobe preset slots prior to the merge cannot change any of their existing presets or they will disconnect.

Evidence of the following here.

This applies to all EU players so far. Not a single exception has been found yet. This does not affect any pre-existing NA players.

-Players are unable to change their character image, pose, voice or visual frame. The "Apply" button is greyed out and does not change regardless of selection. This can be worked around with a ghetto fix, being selecting "No Frame" in the Visual Frame slot, which will enable the "Apply" button once again.

Evidence of the following here.
How to perform the fix here.

This applies to all EU players so far. Not a single exception has been found yet.

-There are a few minor bugs, such as: all locked items being forcefully unlocked without prompt or the 72 hour grace period; items being removed from skill bar slots (skills remain the same, but items such as Yod trinket and potions have been removed with the merging process); some keybinds have been reset to default (partial reset); Quick Emotes has been reset and must be re-registered; and some Inventory and Storage items have been re-arranged from their previous positions. There are likely other minor bugs to be found, however these can be easily remedied by the player and have easy and/or obvious solutions. Some - such as locked items - affect all players, whilst others - such as items being re-arranged - only affect a small selection. These likely do not need to be addressed by EME and can be solved by the player without much issue.

However please fix the major issues as soon as possible. Elite and Purification Achievements being especially severe, as this is dealing with people's money being lost as well as a significant amount of game time resulting in nothing. Every day that passes without these is another day that someone is losing on Elite benefits or being unable to contribute to their original Purification achievement count.

NEW BUGS WILL BE PROVIDED AS ADDITIONAL POSTS IN THIS THREAD. PLEASE KEEP A LOOK OUT FOR MY POSTS IN CASE FUTURE ISSUES ARE DISCOVERED

Meh I'm used to maintenance extensions from Nexon back in the day so this is nothing new to me.

@a1gundam said:
Meh I'm used to maintenance extensions from Nexon back in the day so this is nothing new to me.

i've expected continuous extensions throughout this maintenance so none of it is surprising but it's a bit annoying

@salubri84 said:
this is something i never understand of the companies, they should have told that would take 2 days just in case (since its a major worklike manteniance)nad just "surprise" if its done earlier, from the start i new they werent going to deliver in time, in case of merges there is always some kind of bug/problem so they need time to sort it out, have seen several companies do the same: extend and extend and extend, etc. etc, etc

be ready for another "update" time and in the case its done by the time thet last posted(11 am pst) expect lots of bugs/problems at login/stuffs

yeah, i really dont understand why every company do this every single time. they announce a tight timeframe for a giant maint and never delivery in time. They canjust say "2 days" and if the delivery is faster, people will be happy.

@50dogpurge said:

@Simon64 said:

@Simon64 said:
I really hope they haven't lost the character data for the EU, I have a Tina that I've spent 700+ hours on. T_T

and if people's characters have been lost, I really hope they can compensate for the losses.

I don't imagine they'd do much else but give something like 1,000 EMP for it - "sorry you lost your character you've spent almost a year on, here's a bit of EMP please don't quit"

1.000 EMP? That´s a weird way of spell Yukata costume.

Years ago I played Dragon Nest EU. They had a major update happen where the cap was raised to lvl 90, and they lost all the data for every player. During the maintenance which was 6 hours long they kept increasing maintenance time, and it took them two and a half days of increasing before they announced what had actually happened. They had a back up but all it gave was your character names. So they increased everyone's chars to previous max cap, and gave everyone the best possible gears that the majority of the player base didn't have. x'D If they lose the data here as well, it's like a war flashback for me.

It'll be funny if they've messed up something like lost all EU or NA(or both?) data and trying to restore it now

this is something i never understand of the companies, they should have told that would take 2 days just in case (since its a major worklike manteniance)nad just "surprise" if its done earlier, from the start i new they werent going to deliver in time, in case of merges there is always some kind of bug/problem so they need time to sort it out, have seen several companies do the same: extend and extend and extend, etc. etc, etc

be ready for another "update" time and in the case its done by the time thet last posted(11 am pst) expect lots of bugs/problems at login/stuffs