The event tickets were suddenly deleted

I've done the event with different chars, and today I was doing it with my Tina, when I get to Part 3, I went to my shared bank to use 2 of the 7 entry tickets I had, I could not find them, I thought maybe I had them on the inventory or personal bank of the other chars I played the dungeon with, none of them had them. I go to the MatterMixer to see if I can buy one, and the ticket crafting is gone. So, I had 7 tickets in my shared bank, each one costs 1 million credits, so I just lost 7 million out of nowhere?.

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