[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until services are transferred. Our Service Moving Info page is now live here: https://bit.ly/tera_service_moving

[Megathread] Lag issues and what to do.

@Spacecats @Denommenator @Noesis can this thread be pinned, so it doesn't get buried.

I've seen a couple of threads now, complaining about lag. EME to fix it, investing in a new server.
You can't expect a solution from EME or their external partners, (if their is actually something going on that requires their external partners to act) without staff knowing much about your situation or your internet route that is being taken to reach the login/game servers.


I suggest you post your tracert, if you are having ping spikes, feel like you're lagging. Copy the text from command prompt and paste it in between code tags [ code ] [ /code ] without the spaces.


This way you can help EME and yourself. They can't do anything about your internet provider or the route your connection follows to reach the server, but it does help their Ops team I suppose in seeing if there is something wrong with the endpoints close to the datacenter or something could be wrong with your internet and you may just haveto contact your provider or get a VPN or switch providers.

What I also suggested regarding checking your ping, take a screenshot when your clicking the clock in the bottom corner in-game, whenever you think you have a huge ping spike. Post it in here along with a traceroute and the screenshot. Help EME, help yourself.

I play from Europe, myself. The Netherlands to be exact.
C:\Users\X>tracert diag.enmasse.com

Tracing route to diag.enmasse.com [208.67.49.180]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.254
  2    <1 ms    <1 ms    <1 ms  192.168.0.254
  3     1 ms     1 ms     1 ms  002-252-158-163.dynamic.caiway.nl [163.158.252.2]
  4     2 ms     3 ms     3 ms  cn-nawij-is-cr45-be2000-2010.caiw.net [62.45.30.229]
  5     2 ms     2 ms     2 ms  adm-b2-link.telia.net [62.115.145.128]
  6     3 ms     2 ms     2 ms  adm-bb4-link.telia.net [62.115.141.22]
  7     7 ms     7 ms     7 ms  ldn-bb2-link.telia.net [213.155.136.78]
  8    81 ms    79 ms    80 ms  ash-bb4-link.telia.net [62.115.141.94]
  9    85 ms    82 ms    83 ms  ash-b1-link.telia.net [213.155.130.73]
 10    79 ms    79 ms    79 ms  qwest-ic-151228-ash-b2.c.telia.net [213.248.96.94]
 11    81 ms    82 ms    83 ms  dcp-brdr-03.inet.qwest.net [67.14.28.246]
 12    83 ms    84 ms    82 ms  63-235-40-90.dia.static.qwest.net [63.235.40.90]
 13    88 ms    83 ms    86 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
 14   100 ms    99 ms    98 ms  206.28.96.209
 15   101 ms    99 ms    98 ms  206.28.101.165
 16   129 ms    99 ms   100 ms  206.28.101.165
 17   115 ms    99 ms   100 ms  208.67.49.180

Trace complete.

For example in the route above, let's say at hop 13 your ms reaches 500ms. Then you can be sure of it, it's not a problem with your internet connection. Aside from many other factors that play in latency. I believe this is the easiest way to help yourself.
«13

Comments

  • LesbianViLesbianVi ✭✭✭✭✭
    edited January 2017
    my problem as mentioned on my own thread started recently, my ms ping was high but very to none spikes. recently it spikes so something went wrong, I hope to see EME investigate this. Was talking to couple of ppl friends, from around region I live, and most of them gave up on their NA accounts, some gave up on Tera. Recently game is absolutely unplayable for me and players around my regions. 3 to 10 secs delay, I am just using double XP event to lvl up alts, can't do anything else really. I am trying to find ways to fix it on my own, I think as @counterpoint said EU having issues probably.

    PS: I am not blaming EME at all, just hoping to get their help, cause Tera is always NA Tera for me. And I hope to get those players/friends back with even more players.

    3E5eTKo.jpg
  • EndevaEndeva ✭✭✭✭✭
    @Spacecats @Denommenator @Noesis can this thread be pinned, so it doesn't get buried.

    I've seen a couple of threads now, complaining about lag. EME to fix it, investing in a new server.

    Investing in a new server fixes EVERYTHING! Car broke down? Invest in a new server!

    Tera isn't the only service affected by the lag for the past 4 months and a new server won't fix an issue with ISP.
  • edited January 2017
    Dhrizzit wrote: »
    come on EME.. whats more easy for all.. modify the tracert, change of datacenter.. or just, apply some more delay to the hard mode dungeons?
    Applying "more delay" to the netcode is not an easy thing to change at all, and not something EME or even BHS could just do on a whim. You could easily mess things up and cause even more problems for both people with both good and bad connections. I would not expect this as a realistic solution to the issue. Modifying the traceroute is not possible for EME to do (routing is deterministic), and changing the datacenter, while possible, is by no means guaranteed to improve things for people overseas (it could easily make things worse for many people).

    It's important to say that, in general, complaints about ping times and lag have been common on the forums since the game launched, because TERA is a very ping-dependent game (more so than most other MMOs). The backbone provider issues over the last few months have led to an increase in these complaints (along with what seems to be a very specific bug in HH), but not all the problems people are complaining about are connected. Some of it is just normal provider issues that are part of the Internet itself (even if people may say "my Internet is fine"). That's why this thread is a good idea to try to narrow down the root cause in each case.
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    Ginjitsu wrote: »
    @Spacecats @Denommenator @Noesis can this thread be pinned, so it doesn't get buried.

    I've seen a couple of threads now, complaining about lag. EME to fix it, investing in a new server.

    Investing in a new server fixes EVERYTHING! Car broke down? Invest in a new server!

    Tera isn't the only service affected by the lag for the past 4 months and a new server won't fix an issue with ISP.

    I may have sentenced it wrong... Oops! It was what I saw on another thread, someone suggested new servers.
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    LesbianVi wrote: »
    my problem as mentioned on my own thread started recently, my ms ping was high but very to none spikes. recently it spikes so something went wrong, I hope to see EME investigate this. Was talking to couple of ppl friends, from around region I live, and most of them gave up on their NA accounts, some gave up on Tera. Recently game is absolutely unplayable for me and players around my regions. 3 to 10 secs delay, I am just using double XP event to lvl up alts, can't do anything else really. I am trying to find ways to fix it on my own, I think as @counterpoint said EU having issues probably.

    PS: I am not blaming EME at all, just hoping to get their help, cause Tera is always NA Tera for me. And I hope to get those players/friends back with even more players.

    3E5eTKo.jpg

    My routing looks much more stable than yours, @LesbianVi
    I'm looking at mine and comparing it the moment it leaves my ISP's own gateway. You are going straight through the IXs of Frankfurt, then through Amsterdam, then through London and you finally reach the US, and finally the datacenter.

    I'm going through germany myself, but I don't see myself going through IX points. The thing is, a lot of outbound and inbound traffic, on everytime of the day goes through the IX. Peak times, you could expect an increase by quite a lot. Which pushes your latency reaching that node, 200ms. I just find it strange you go through so much extra IX nodes, rather than like me, who also plays from the EU going through one or 2 and have it be in the US after about 12 hops.

    My internet connection is a fibre optic line, so that could also have to do with this.
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    Dhrizzit wrote: »
    come on EME.. whats more easy for all.. modify the tracert, change of datacenter.. or just, apply some more delay to the hard mode dungeons?

    including you can apply more delay, until you fix the other problem of the tracert for all

    we are not koreans, korea its a small isle, their tracert from their datacenter, its just a few kilometers, beetween the people who play KTERA and where its the datancer

    so probabbly they get from 5 to 10 MS playing, o a constant 5

    Modifying the tracert? What?
    Change of datacenter isn't really an option, that is a very costly operation and could cause days of downtime too.
    I created this thread so that people could post their trace logs to diag.enmasse.com, which could benefit EME's ops team as well as other users insight, to maybe why people are lagging or have ping spikes. It could help bring attention to service providers that something's not working quite right, etc.
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    edited January 2017
    Everyday that I play TERA, both US and EU peak times in mind. I never go above 200ms in-game.

    My average ping during busy hours for my own side and the US'.
    EU: avg ping: 120ms - 167ms
    US: avg ping: 122ms - 173ms

    These are the pings during busy hours for me. Keeping in mind that I play from the EU, these averages are normal for me.
    So many forum users just complain and I'm sorry if I am rude or sound like an [filtered]. But post your traceroutes along with it. Note your average ping during intervals, every 3 hours and report back. Maybe staff could help, maybe others can give you insight in where the problem lies. Remember EME can only do so much, and so can their external service providers. Everything else that is outside of their control, complain to your ISP.

    The only times I spike, when server issues arise, or something goes down in the US which affects the datacenters where the game/login servers run from. Only then I spike to 275ms - 500ms.
  • DvsvDvsv ✭✭✭✭
    edited January 2017
    I really think that BHS can make even more harder dungeons with more ping friendly but complex mechs (afaik, they already did on the past).
    Imho, super fast 500 ms one shot and non iframeble mechs are just lazy, cuz it only rewards ppl with lower ping, not the most skilled one.
    But BHS is the most lazy developer ever, if whatever crap they do works for koreans with 10 ms, then they think it's fine for everyone...

    Edit: RMHM is very doable on 200ms + but even then i don't think that it's fair for high ping players.
    Some party comps (i.e: Full high ping party with single priest healer) can be a real pain on sub 30% lasers just cuz of ping.

    Also, i think this game is unnecessarily too much ping reliant for some classes (i.e: Archers and Lancers). Idk why the RF from a Archer from Chicago should be so much better than a RF from a west coast Archer (i'm not even talking about international players!)
    That just shows how much ignorant BHS is about any other region than KTera.

  • Here's mine, playing from the Netherlands.
    Tracing route to diag.enmasse.com [208.67.49.180]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  
      2    29 ms    16 ms    16 ms  195.190.228.137 
      3    24 ms    23 ms    20 ms  nl-ah-dc2-git-cr01.kpn.net [213.75.1.77] 
      4    23 ms    20 ms    23 ms  nl-asd-dc2-ice-ir01.kpn.net [213.75.1.76] 
      5    20 ms    19 ms    19 ms  asd2-rou-1022.NL.eurorings.net [134.222.93.138] 
      6    20 ms    20 ms    21 ms  rt2-rou-1022.NL.eurorings.net [134.222.48.205] 
      7   105 ms   104 ms   105 ms  nyk-s1-rou-1021.US.eurorings.net [134.222.231.234] 
      8   102 ms   101 ms   101 ms  134.222.249.238 
      9   101 ms   101 ms   105 ms  nyc2-brdr-01.inet.qwest.net [205.171.134.50] 
     10    98 ms   100 ms    98 ms  63.146.26.102 
     11    97 ms   102 ms    97 ms  cr1-xe-1-0-0.jfk2.savvis.net [206.28.99.145] 
     12   120 ms   120 ms   118 ms  cr1-te-0-1-0-1.chd.savvis.net [206.28.100.233] 
     13   119 ms   118 ms   119 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73] 
     14   119 ms   119 ms   122 ms  64.37.205.6 
     15   121 ms   119 ms   119 ms  208.67.49.180 
    

    Last time I played, which was about a year ago, I was able to play with a quite stable ping of 114-128. But since I came back a week ago, it ping pongs all over the place. Ranging from 125 up to 190 with some occasional spikes over 250.
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    ZsaZsa wrote: »
    Here's mine, playing from the Netherlands.
    Tracing route to diag.enmasse.com [208.67.49.180]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  
      2    29 ms    16 ms    16 ms  195.190.228.137 
      3    24 ms    23 ms    20 ms  nl-ah-dc2-git-cr01.kpn.net [213.75.1.77] 
      4    23 ms    20 ms    23 ms  nl-asd-dc2-ice-ir01.kpn.net [213.75.1.76] 
      5    20 ms    19 ms    19 ms  asd2-rou-1022.NL.eurorings.net [134.222.93.138] 
      6    20 ms    20 ms    21 ms  rt2-rou-1022.NL.eurorings.net [134.222.48.205] 
      7   105 ms   104 ms   105 ms  nyk-s1-rou-1021.US.eurorings.net [134.222.231.234] 
      8   102 ms   101 ms   101 ms  134.222.249.238 
      9   101 ms   101 ms   105 ms  nyc2-brdr-01.inet.qwest.net [205.171.134.50] 
     10    98 ms   100 ms    98 ms  63.146.26.102 
     11    97 ms   102 ms    97 ms  cr1-xe-1-0-0.jfk2.savvis.net [206.28.99.145] 
     12   120 ms   120 ms   118 ms  cr1-te-0-1-0-1.chd.savvis.net [206.28.100.233] 
     13   119 ms   118 ms   119 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73] 
     14   119 ms   119 ms   122 ms  64.37.205.6 
     15   121 ms   119 ms   119 ms  208.67.49.180 
    

    Last time I played, which was about a year ago, I was able to play with a quite stable ping of 114-128. But since I came back a week ago, it ping pongs all over the place. Ranging from 125 up to 190 with some occasional spikes over 250.

    <200ms playing also from the same country as you. :) I do have to say it's normal for us. If it goes above 200ms, we certainly know there are issues, it could also be people on your network, if you come close to 200ms, but remain just below it.

    I only get these spikes, whenever some funky stuff goes down over at the US; DNS issues, service providers having issues, someone messing up the BGP routing protocol every once in a blue moon.
  • Keep in mind some stuff is beyond eme's control. If you're overseas and experiencing some sort of connection issue there's not much they can do. Not sure how much success they could have with a service not even in the same country.

    Things that can also help is if you explain what you were doing when you get hit with ping spikes. What server, dungeon/battleground if any, or if it was in open world. Did you just freeze or rubberband? Were things just really slow? What time did the lag happen? What is your isp and general locaton?

    Traceroutes help but the more information eme is given the better chance they have of figuring out a solution. For example some players complain about having over 150+ ms and then say they're in another country no where near chicago.

    That being said even I have noticed an increase in ping spikes and I'm from the US. Not sure what is causing it but hopefully it'll be resolved soon. :c
  • Rheina80Rheina80
    edited January 2017
    Tracing route to diag.enmasse.com [208.67.49.180]
    over a maximum of 30 hops:

    my IP address on 1 & 2 (private)
    3. 25 ms 24 ms 24 ms 122.2.159.29.static.pldt.net [122.2.159.29]
    4. 25 ms 25 ms 25 ms 210.213.131.70.static.pldt.net [210.213.131.70]
    5. 35 ms 25 ms 25 ms 210.213.128.29.static.pldt.net [210.213.128.29]
    6. 84 ms 25 ms 28 ms 210.213.130.170.static.pldt.net [210.213.130.170]
    7. 173 ms 174 ms 174 ms POS1-0-0.IG4.SAC1.ALTER.NET [152.179.125.129]
    8. 174 ms 176 ms 174 ms 0.xe-10-0-0.BR1.SJC7.ALTER.NET [152.63.51.53]
    9. 175 ms 189 ms 174 ms sjp-brdr-03.inet.qwest.net [63.146.27.229]
    10. 179 ms * 178 ms sjp-brdr-05.inet.qwest.net [67.14.34.70]
    1!. 357 ms 202 ms 198 ms 63-235-40-206.dia.static.qwest.net [63.235.40.206]
    12. 180 ms 180 ms 179 ms er2-xe-11-3-0.SanJoseEquinix.savvis.net [204.70.198.146]
    13. 186 ms 182 ms 182 ms cr2-tenge-0-5-0-2.sanfrancisco.savvis.net [204.70.200.198]
    14. 258 ms 258 ms 259 ms 204.70.192.134
    15. 255 ms 256 ms 256 ms hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
    16. 257 ms 256 ms 258 ms 64.37.205.6
    17. 254 ms 254 ms 254 ms 208.67.49.180
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    StarSprite wrote: »
    Keep in mind some stuff is beyond eme's control. If you're overseas and experiencing some sort of connection issue there's not much they can do. Not sure how much success they could have with a service not even in the same country.

    Things that can also help is if you explain what you were doing when you get hit with ping spikes. What server, dungeon/battleground if any, or if it was in open world. Did you just freeze or rubberband? Were things just really slow? What time did the lag happen? What is your isp and general locaton?

    Traceroutes help but the more information eme is given the better chance they have of figuring out a solution. For example some players complain about having over 150+ ms and then say they're in another country no where near chicago.

    That being said even I have noticed an increase in ping spikes and I'm from the US. Not sure what is causing it but hopefully it'll be resolved soon. :c

    The ping color is yellow when I am averageing 150ms+ It turns red when I am at 200ms or above it. I never get green color ping. As I said knowing I play from Europe and even in busy hours for the US and my own time and timezone. I never go above 200ms unless ping spike happens. But I do agree with you and this is the reason I made this thread, I hope it doesn't get buried. Perhaps someone from staff could use this and make it more format friendly as to what more info they could use and that would be helpful to them (like the things you described). I've also noted that since there are more factors in play if you're not from the US, that you have to consider additional extra ms latency. Which is why I also wrote in my OP that EME can only do so much, and their external service providers can also do so much. If it's out of their control, people should try talking to their ISP first.

    I am quite happy with my everyday latency experience playing Tera, as long as I am not in the red, I feel like I'm playing quite decent and experience not many issues.
    - Green = great latency, smooth experience. 0 - <100ms
    - Yellow = decent latency, good experience. >100 - <200ms
    - Red = bad latency, ping spikes, experiencing lag, rubberbanding >200ms
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    Margarethe wrote: »
    StarSprite wrote: »
    Keep in mind some stuff is beyond eme's control. If you're overseas and experiencing some sort of connection issue there's not much they can do. Not sure how much success they could have with a service not even in the same country.

    Things that can also help is if you explain what you were doing when you get hit with ping spikes. What server, dungeon/battleground if any, or if it was in open world. Did you just freeze or rubberband? Were things just really slow? What time did the lag happen? What is your isp and general locaton?

    Traceroutes help but the more information eme is given the better chance they have of figuring out a solution. For example some players complain about having over 150+ ms and then say they're in another country no where near chicago.

    That being said even I have noticed an increase in ping spikes and I'm from the US. Not sure what is causing it but hopefully it'll be resolved soon. :c

    The ping color is yellow when I am averageing 150ms+ It turns red when I am at 200ms or above it. I never get green color ping. As I said knowing I play from Europe and even in busy hours for the US and my own time and timezone. I never go above 200ms unless ping spike happens. But I do agree with you and this is the reason I made this thread, I hope it doesn't get buried. Perhaps someone from staff could use this and make it more format friendly as to what more info they could use and that would be helpful to them (like the things you described). I've also noted that since there are more factors in play if you're not from the US, that you have to consider additional extra ms latency. Which is why I also wrote in my OP that EME can only do so much, and their external service providers can also do so much. If it's out of their control, people should try talking to their ISP first.

    I am quite happy with my everyday latency experience playing Tera, as long as I am not in the red, I feel like I'm playing quite decent and experience not many issues.
    - Green = great latency, smooth experience. 0 - <100ms
    - Yellow = decent latency, good experience. >100 - <200ms
    - Red = bad latency, ping spikes, experiencing lag, rubberbanding >200ms

    Quite curious, I wasn't aware ping spikes were exclusive to 200ms+ *chuckle*

    I'm pretty sure you know what I was trying to say! :)
  • 1     4 ms     4 ms     2 ms  why do girls always go for the a-holes
      2    15 ms    14 ms    13 ms  it's not my fault that i'm not into pegging
      3    14 ms    14 ms    18 ms  xe-1-1-3-sur03.clovis.ca.ccal.comcast.net [162.151.83.57]
      4    27 ms    21 ms    19 ms  ae-25-ar01.fresno.ca.ccal.comcast.net [162.151.40.133]
      5    24 ms    28 ms    35 ms  be-33667-cr02.losangeles.ca.ibone.comcast.net [68.86.93.37]
      6    27 ms    21 ms    21 ms  hu-0-0-0-0-pe02.600wseventh.ca.ibone.comcast.net [68.86.83.18]
      7    22 ms    22 ms    25 ms  los-edge-03.inet.qwest.net [67.128.19.37]
      8     *        *        *     Request timed out.
      9    92 ms    34 ms   108 ms  63.146.26.190
     10    26 ms    29 ms    24 ms  er2-xe-11-3-0.SanJoseEquinix.savvis.net [204.70.198.146]
     11    28 ms    30 ms    45 ms  cr2-tengig0-7-3-0.sanfrancisco.savvis.net [204.70.206.57]
     12    82 ms    73 ms    74 ms  204.70.192.134
     13    97 ms    78 ms    78 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
     14    77 ms    84 ms    73 ms  208.67.49.145
    
    9 is my favorite part of the route. it's qwest's NY location which is the parent of savvis so thankfully it's not my ISP :) ingame ping is 70-110 with the occasional peak to 190+, rubberbands, and 1-3sec delays. think there was a point in a few dungeons where multiple skills were stacking ontop of each other to catch up with the server.

    at this point it's like talking to a brick wall with the topic of lag because now that the majority - or the side that will complain the most - is satisfied, there's not enough backlash to try and resolve lag issues. while i understand eme cannot flip a switch and make everyone happy, it would be nice for them to at least be transparent with how they're trying to fix it for the people still complaining or at least give an inexcusable reason as to why they can't fix or disclose the issues with the server. a response that doesn't sound like they chose it from a spin-the-wheel for responses would be a dream.
Sign In or Register to comment.