[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
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Struggling to stay connected
Getting constant disconnects. I have tried the game support and have been issued with the following advice
"Hello Mylittlepwny,
Thank you for contacting TERA customer support.
The problem can be caused by your ports.
The following ports must be open in your network so that there will be communication between our servers and your TERA Launcher:
TCP 7801 bis 7810
TCP 80
TCP 443
TCP 4566
"
This advice was based on the original request for advice below
"Received error message: Server disconnect
When does the problem occur?: Very frequently
Are you using a laptop or a desktop computer? Laptop
Problem description: Consistently being disconnected from server after massive lag spiking. Checked my router for packed loss (none). Ensured that my laptop meet requirements for game (exceeded). The disconnects happen inside and outside dungeon servers, the areas are not heavily populated.
Additional information (if necessary): Attached screenshot of system running the game. I have no problem running other games (MMO's rift / warcraft, FPS CS:GO / Call of duty, Real time strats Total war)"
Can any of the players please advise if they have come across this issue before and how they resolved it. I find it hard to believe that my laptop is the throttling factor here as it runs at full settings @ 70fps. I appears to be a latency issue / server communication issue.
Regards,
Mylittlepwny
"Hello Mylittlepwny,
Thank you for contacting TERA customer support.
The problem can be caused by your ports.
The following ports must be open in your network so that there will be communication between our servers and your TERA Launcher:
TCP 7801 bis 7810
TCP 80
TCP 443
TCP 4566
"
This advice was based on the original request for advice below
"Received error message: Server disconnect
When does the problem occur?: Very frequently
Are you using a laptop or a desktop computer? Laptop
Problem description: Consistently being disconnected from server after massive lag spiking. Checked my router for packed loss (none). Ensured that my laptop meet requirements for game (exceeded). The disconnects happen inside and outside dungeon servers, the areas are not heavily populated.
Additional information (if necessary): Attached screenshot of system running the game. I have no problem running other games (MMO's rift / warcraft, FPS CS:GO / Call of duty, Real time strats Total war)"
Can any of the players please advise if they have come across this issue before and how they resolved it. I find it hard to believe that my laptop is the throttling factor here as it runs at full settings @ 70fps. I appears to be a latency issue / server communication issue.
Regards,
Mylittlepwny
0
Best Answer
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counterpoint
mod
I guess the first question, just to be sure, are you playing TERA NA or TERA EU? The message you received makes me think it may be TERA EU, but I'm not sure.
Second, I don't think it's a port issue. To understand where you're connecting from and the path you're taking to the server (assuming you're playing TERA NA), I would do a traceroute to diag.enmasse.com. The process is explained in the second half of this support note.5
Answers
1. As you suspected I am playing on TERA EU.
2. Traceroute shows the following;
Tracing route to 208.67.49.145 over a maximum of 30 hops
1 1 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 27 ms 30 ms 28 ms be389.pr2.hobir.isp.sky.com [2.120.9.98]
4 25 ms 25 ms 25 ms lag-102.ear1.London1.Level3.net [212.113.9.141]
5 * * * Request timed out.
6 91 ms 93 ms 90 ms 63-235-41-149.dia.static.qwest.net [63.235.41.149]
7 90 ms 90 ms 91 ms 63.146.26.102
8 91 ms 91 ms 90 ms cr2-xe-9-2-2.jfk2.savvis.net [206.28.99.201]
9 130 ms 118 ms 118 ms cr2-te-0-1-0-1.chd.savvis.net [206.28.100.245]
10 119 ms 119 ms 136 ms cr1-tengig-0-0-2-0.chicago.savvis.net [204.70.196.241]
11 116 ms 116 ms 115 ms hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
12 112 ms 114 ms 113 ms 208.67.49.145
Trace complete.
C:\Users\dfmcc>tracert 208.67.49.145
Tracing route to 208.67.49.145 over a maximum of 30 hops
1 1 ms 2 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 27 ms 26 ms 26 ms be389.pr2.hobir.isp.sky.com [2.120.9.98]
4 * * 25 ms lag-102.ear1.London1.Level3.net [212.113.9.141]
5 * * * Request timed out.
6 91 ms 92 ms 91 ms 63-235-41-149.dia.static.qwest.net [63.235.41.149]
7 97 ms 93 ms 97 ms 63.146.26.102
8 92 ms 93 ms 91 ms cr2-xe-9-2-2.jfk2.savvis.net [206.28.99.201]
9 115 ms 113 ms 114 ms cr2-te-0-1-0-1.chd.savvis.net [206.28.100.245]
10 153 ms 118 ms 117 ms cr1-tengig-0-0-2-0.chicago.savvis.net [204.70.196.241]
11 112 ms 111 ms 111 ms hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
12 113 ms 113 ms 112 ms 208.67.49.145
Trace complete.