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Issues with High Ping, under optimized game.

I'm not trying to sound like a [filtered]. However, I think that you guys need to work on your system and optimize your game. I can't even run anymore dungeons with out glitching. My ping has been ridiculous, I've been getting constant client failures these past two weeks. I don't know what you guys have been doing but what ever it is. It's not a good thing. Even when Spacecats streams events on EnMasse Tera, we see gray bodies. For me this is even a sign that you guys don't have your hardware at it's best for this game and to be a provider of it. I have all my video settings at bare minimum and still have had crappy performance of this game.

Now, normally I don't rant of like this. However, for me to not change how I have played Tera, and to minimize my game and video "preferences". I'm not very impressed. I'm sorry but Elite is not worth this type of gaming performance. And until things change for the better, I'm not spending a dime on this. Not one cent. I recommend you guys start finding partner investors and fixing where your loose ends are.

Perhaps Tera should have started at consoles...
I'm sorry but I am very upset and angry with the amount of finances spent on this game to have such a poor experience these past couple of months.

Kudo's to all of you that have the best of gaming hardware to play games. I'm glad things are working for you.
I love Tera. I would love to be able to play Tera with out failure. For some reason I am not able to. Not anymore.
This is very depressing.

Comments

  • edited March 2017
    The "gray bodies" issue is not related to ping, but an optimization the developers made to deal with dynamic player counts. I don't think there is any possible hardware configuration that will avoid them, only configurations that will reduce them and the time until the real textures appear. Should it be like this? No, probably not -- in an ideal world they'd have no pop-in and need no placeholders. But there's no hardware that will avoid them entirely since the game is programmed to function this way.

    As for your constant client failures and ridiculous ping, could you please post your traceroute to diag.enmasse.com so the path to the server is visible? It may well be that the issue is on the server, but this sort of data is needed in order to eliminate potential complicating causes. But again, most of the problems you are describing seem more related to your local computer (client-side) than the network connection. (Also, are you playing on one of the live severs, or on the test server? Does it make any difference to you?)
  • KarmaTheAlligatorKarmaTheAlligator ✭✭✭✭✭
    Every MMO I've played had those grey body placeholders, so I don't see why that's a problem here.

    And yeah, sorry to say, but if you've only had those issues for the past two weeks, it's probably on your end, otherwise you'd have had them since you started playing (unless something drastic changed in the game).
  • JBGamingJBGaming ✭✭✭
    edited March 2017
    @counterpoint

    What exactly do you need me to post from my diagnostic file? It's freaking huge and won't even fit in one post. Could you please be more specific or is there some other way to post it to comply with your request?. I even tried a spoiler and it won't fit it all. Thanks for keeping a level head with me.
  • Here are some steps you can try:

    1. Click on Start and type "cmd" (without quotes) and press Enter
    2. In the Command Prompt window, type "tracert diag.enmasse.com" (without quotes) and press Enter
    3. Take a screenshot of the resulting window (you can remove the first few lines), or right-click on the window to choose "Mark" to highlight the text, and then right-click again to copy.

    Here is an example of what you should get (starting from line 4 down in my case):

    4 18 ms 19 ms 18 ms ae6.cr0-tor1.ip4.gtt.net [173.205.58.185]
    5 33 ms 33 ms 33 ms xe-3-3-0.cr2-chi1.ip4.gtt.net [141.136.105.33]
    6 37 ms 33 ms 33 ms centurylink-gw.ip4.gtt.net [173.205.63.230]
    7 34 ms 33 ms 33 ms 205.139.192.161
    8 34 ms 34 ms 33 ms esr1-xe-4-1-0.chq.savvis.net [204.70.224.246]
    9 36 ms 35 ms 35 ms hr2-te-12-0-1.elkgrovech3.savvis.net [204.70.198.82]
    10 34 ms 35 ms 35 ms 64.37.205.6
    11 35 ms 34 ms 34 ms 208.67.49.180

    In my case, at least at the moment, things seem to be okay, but it's different for each person.
  • JBGamingJBGaming ✭✭✭
    @counterpoint
    I think I got it. I did a fresh diagnostic.

    Tracing route to diag.enmasse.com [208.67.49.180]
    over a maximum of 30 hops:

    1 3 ms 10 ms 1 ms dsldevice.attlocal.net [192.168.1.254]
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 36 ms 62 ms 42 ms 12.83.86.145
    5 106 ms 29 ms 30 ms gar26.dlstx.ip.att.net [12.123.16.109]
    6 92 ms 27 ms 30 ms 192.205.32.54
    7 27 ms 26 ms 26 ms 63-235-40-202.dia.static.qwest.net [63.235.40.20
    2]
    8 27 ms 27 ms 30 ms esr1-xe-4-0-1.daq.savvis.net [206.28.98.245]
    9 62 ms 60 ms 57 ms cr2-tengige0-7-5-0.dallas.savvis.net [204.70.196
    .29]
    10 61 ms 63 ms 64 ms cr1-te-0-2-0-0.chd.savvis.net [204.70.194.73]
    11 63 ms 64 ms 71 ms hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.
    73]
    12 54 ms 66 ms 57 ms 64.37.205.6
    13 69 ms 56 ms 56 ms 208.67.49.180

    Trace complete.

    I don't know what all this means.
  • I guess the first question I would ask based on that is: is your computer on a wired or wireless connection? If wireless, is there any way you can try a wired connection to your router and see if that changes anything?

    The second point is, have you noticed increased problems during the evenings (5pm to 10pm local time?). The data there suggests that there might be some congestion going on in your area that could end up making things worse along the way.

    That being said, what's shown there isn't necessarily "disastrous" even if it isn't perfect.

    Regarding the client failures, could you clarify what problems you are having? Or what symptoms you are seeing beyond the grey bodies? It may be that the problems you are having aren't tied to network connectivity after all, but hard to say without a bit more info.
  • JBGamingJBGaming ✭✭✭
    I guess the first question I would ask based on that is: is your computer on a wired or wireless connection? If wireless, is there any way you can try a wired connection to your router and see if that changes anything?

    The second point is, have you noticed increased problems during the evenings (5pm to 10pm local time?). The data there suggests that there might be some congestion going on in your area that could end up making things worse along the way.

    That being said, what's shown there isn't necessarily "disastrous" even if it isn't perfect.

    Regarding the client failures, could you clarify what problems you are having? Or what symptoms you are seeing beyond the grey bodies? It may be that the problems you are having aren't tied to network connectivity after all, but hard to say without a bit more info.

    Yes it is wireless on the houses internet connection. The only hardline available my mother uses because parts of her computers hardware is obsolete or outdated which is affecting the internet connection also. I"ll explain that. Awhile back I was constantly getting disconnects and server lagging from even the slightest of uses including just watching music videos, or even just using the creator program for imvu. We called At&t to come out and yes even he recommended me to use something called. Netware or net link something like that, to hardline my computer and her computer using the outlets and basically routers connecting to the main router in which everything in the house is practically connected to due to the At&t Uverse features and accessories. Too much is connected to the internet if you ask me for this house. I mean TV's controlled programming by internet.... Makes no sense to me. But even they say that is a completely different system and set up and has no baring on my internet connection. I pay for maximum strength and they reminded me that strength is different then connection.
    The AT&T guy happens to be a gamer thus the same suggestion for hardlining. Mother uses the only one we have. I was actually thinking of asking her to see about using it and see if it resolves my issues performance today. Maybe see if her gaming is affected or not considering that she is closest to the router as it is by only a few feet through the wall.

    While we can't just run lines through the living room and through the halls along the ceiling etc we use wireless. The option was to use an accessory to plug into an outlet, which from what he was saying would be the same as hardlining.

    As far as the second point is concerned I would say yes (5pm-10pm) That's when things are starting to be recorded tv wise while others already recorded are then either being rewatched or watched for the first time, also it is when she usually gets on the internet as well on her laptop.

    To your last statement. You could see my streams on twitch if you like and take a look at the performance of the game from my use. Perhaps if you seen the things I seen it may help. I have given you my twitch channel link in a previous response.

    I'll make an attempt in the meantime to see if I can borrow her hardline accessory to see what might happen to either one of us.
  • JBGamingJBGaming ✭✭✭
    @counterpoint I was able to get my hands on the hardline accessory. Turns out she never once plugged it in to the outlet just let one end be connected to her laptop and the other end laying on the floor. (My thoughts.. o.O)
  • JBGamingJBGaming ✭✭✭
    @counterpoint
    Here is the tracert diag with the hardline accessory plugged in. I have the game running as well, while the last time I didn't have it running.

    As far as the problems I was experiencing; I don't know the proper terms. I can though go into detail which can also be seen on some of the live streams. In some places depending on where I am at in the game sometimes not always in the city, it's like that lag. freezing moment often getting so bad that pressing the key's for a skill doesn't even register. Today it was like that. I could see everything moving around me by my skills were not being registered and no they weren't on cooldown either. Just a simple combo attack wasn't being registered.

    Now in some instances, like ad adjudjant trading post whatever, I could see not a single monster on the field except for a few, as expected. However I could see the giant Shazan deer or mouse looking monster at a far distance. Where as, any monsters that we know would indeed by closer could not be seen at al. To me that made no since. Some of the npcs would do this robot movement pause, move, pause, snap to a different position. in other words not being entirely smooth in the their movements. I call that glitching or popping. Doing the robot dance if you will.

    The grey bodies I know are part of the optimization options as that's how I have it set up. I have literally everything on minimum settings with the exception of brightness so I can atleast see something. I can actually adjust the brightness to any level and it doesn't really impact my game any.

    Another thing is the loading process. I can sit my chair and watch the screen for sometimes more than 45 seconds to finish loading..

    I hope that helps answering your question.
  • GrievuuzGrievuuz ✭✭✭
    Every MMO I've played had those grey body placeholders

    Sounds like you haven't played that many.
  • KarmaTheAlligatorKarmaTheAlligator ✭✭✭✭✭
    Grievuuz wrote: »
    Every MMO I've played had those grey body placeholders

    Sounds like you haven't played that many.

    That's very true, I've played about ten, maybe a dozen at most? I'm not a big fan of MMO, TERA being the exception.
  • It sounds like what you're experiencing is not an issue with the server. The 45sec loading business could also just have to do with the speed of the machine you're using to play. I think a lot of people are very quick to blame EME for things that are not their issue to begin with. Not calling you out specifically, just an observation.
  • As far as the problems I was experiencing; I don't know the proper terms. I can though go into detail which can also be seen on some of the live streams. In some places depending on where I am at in the game sometimes not always in the city, it's like that lag. freezing moment often getting so bad that pressing the key's for a skill doesn't even register. Today it was like that. I could see everything moving around me by my skills were not being registered and no they weren't on cooldown either. Just a simple combo attack wasn't being registered.
    So I am wondering: how are things when you are not streaming? Do you notice an improvement or any sort of change?

    I am wondering if this could be one of the contributing causes because: 1) streaming uses CPU cycles to encode the video you're streaming, and 2) streaming uses some of your upstream bandwidth to upload the video. Both of these issues could contribute to the problems you're seeing: CPU stalls that cause everything to freeze, and spastic movement in NPCs caused by server re-syncs. If you are also saving the videos locally, this could also contribute to bottleneck on your hard drive.

    I don't see the traceroute results when connected via wire, but I would tend to say that, if you're going to be streaming, you should probably try to be connected as directly to the router as possible to avoid potential interference.
  • JBGamingJBGaming ✭✭✭
    edited March 2017
    @cheekibreeki

    Well I won't lie and say that there are not issues on my end for sure. For example I need a GeForce GT 635 graphics card or Radeon for starts combatible to the i5 processing mother board I have from the start. This is all factory with an Intel HD graphics card.
    I at least have learned recently since starting streaming that my graphics card is insufficient for my needs, doesn't mean I can't do it for others.
    Also, with other games like Marvels 2016, I"ve not had the kind of experience that I do with Tera.
    I won't deny the fact I need a better machine. Trust me I want a better machine and a lot of upgrades. There are a lot of things that need to be improved on. I guess my issue is when I play games with a much higher graphics resolution or development and I don't experience any issues while streaming is what blows me away.

    For example WarFrame. I did a stream playing it just yesterday, True not a lot of people around it has that solo content and not an open world system so to speak. That maybe why I never lagged once, and it could be why I lag sometimes in open world tera because it's connecting to other users around me as well. While on Warframe it seems that element of "togetherness" is separated. I haven't played long enough to know if that is why.
    I know my machine is garbage in my opinion and needs a face lift so to speak.
    Working on that.

    @counterpoint
    Traceroute results. my goodness. I was up late my apologies. I'll get that now...

    I actually took 4 tracerts for you so you can see any comparisons.


    First one (With Streaming no music)
    1 2 ms 1 ms 1 ms dsldevice.attlocal.net [192.168.1.254]
    2 * * * Request timed out.
    3 49 ms 22 ms 21 ms 71.144.128.146
    4 86 ms 24 ms 102 ms 12.83.86.145
    5 30 ms 26 ms 31 ms gar26.dlstx.ip.att.net [12.123.16.109]
    6 93 ms 81 ms 56 ms 192.205.32.54
    7 237 ms 205 ms 218 ms 63-235-40-202.dia.static.qwest.net [63.235.40.20
    2]
    8 76 ms 93 ms 37 ms esr1-xe-4-0-1.daq.savvis.net [206.28.98.245]
    9 79 ms 96 ms 82 ms cr2-tengige0-7-5-0.dallas.savvis.net [204.70.196
    .29]
    10 83 ms 72 ms 59 ms cr1-te-0-2-0-0.chd.savvis.net [204.70.194.73]
    11 125 ms 131 ms 112 ms hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.
    73]
    12 76 ms 55 ms 71 ms 64.37.205.6
    13 78 ms 60 ms 65 ms 208.67.49.180

    Trace complete.

    Second one (Without Streaming no music, xsplit closed)
    1 1 ms 1 ms 1 ms dsldevice.attlocal.net [192.168.1.254]
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 27 ms 21 ms 23 ms 12.83.86.145
    5 32 ms 27 ms 30 ms gar26.dlstx.ip.att.net [12.123.16.109]
    6 45 ms 28 ms 30 ms 192.205.32.54
    7 28 ms 31 ms 26 ms 63-235-40-202.dia.static.qwest.net [63.235.40.20
    2]
    8 31 ms 30 ms 27 ms esr1-xe-4-0-1.daq.savvis.net [206.28.98.245]
    9 61 ms 60 ms 62 ms cr2-tengige0-7-5-0.dallas.savvis.net [204.70.196
    .29]
    10 60 ms 58 ms 69 ms cr1-te-0-2-0-0.chd.savvis.net [204.70.194.73]
    11 60 ms 55 ms 60 ms hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.
    73]
    12 55 ms 55 ms 56 ms 64.37.205.6
    13 67 ms 57 ms 57 ms 208.67.49.180

    Trace complete.

    Third one (Without Streaming, listening to youtube, xplit closed)
    1 2 ms 3 ms 1 ms dsldevice.attlocal.net [192.168.1.254]
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 21 ms 23 ms 42 ms 12.83.86.145
    5 52 ms 27 ms 27 ms gar26.dlstx.ip.att.net [12.123.16.109]
    6 29 ms 30 ms 29 ms 192.205.32.54
    7 27 ms 34 ms 27 ms 63-235-40-202.dia.static.qwest.net [63.235.40.20
    2]
    8 32 ms 27 ms 31 ms esr1-xe-4-0-1.daq.savvis.net [206.28.98.245]
    9 78 ms 60 ms 60 ms cr2-tengige0-7-5-0.dallas.savvis.net [204.70.196
    .29]
    10 58 ms 58 ms 59 ms cr1-te-0-2-0-0.chd.savvis.net [204.70.194.73]
    11 61 ms 62 ms 56 ms hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.
    73]
    12 56 ms 55 ms 77 ms 64.37.205.6
    13 72 ms 62 ms 58 ms 208.67.49.180

    Trace complete.

    Fourth one (With Streaming, listening to youtube, xsplit open and running)
    1 1 ms 1 ms 4 ms dsldevice.attlocal.net [192.168.1.254]
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 87 ms 24 ms 20 ms 12.83.86.145
    5 37 ms 28 ms 26 ms gar26.dlstx.ip.att.net [12.123.16.109]
    6 95 ms 96 ms 90 ms 192.205.32.54
    7 28 ms 53 ms 38 ms 63-235-40-202.dia.static.qwest.net [63.235.40.20
    2]
    8 33 ms 126 ms 59 ms esr1-xe-4-0-1.daq.savvis.net [206.28.98.245]
    9 76 ms 61 ms 58 ms cr2-tengige0-7-5-0.dallas.savvis.net [204.70.196
    .29]
    10 80 ms 88 ms 62 ms cr1-te-0-2-0-0.chd.savvis.net [204.70.194.73]
    11 120 ms 123 ms 124 ms hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.
    73]
    12 98 ms 78 ms 57 ms 64.37.205.6
    13 57 ms 59 ms 63 ms 208.67.49.180

    Trace complete.

    Actually........yes unfortunately and that from the results above, looks like streaming in generally is what is causing my problem. I only started messing around with streaming about a week or so ago too. lol. Right when my problems started..(facepalm gnaws on foot)

    However I don't get it. Warframes graphics are way better. The realtime animation is way faster. So I don't know. I don't really get all this technical stuff. So I hope you can help me make sense out of my issue here. Also thanks for your patience.
  • Yeah, those different traceroutes tell a pretty convincing story of the network issues, at least -- your connection is much more stable when streaming is off than when it's on. And I suspect that it's the encoding of the video while streaming that is putting the pressure on your CPU causing the freezes.

    As for Warframe's graphics being smoother, etc. this has to do with the way the game was built and optimized. TERA is highly dependent on your CPU for performance, and this is often the bottleneck. Because you have an older graphics card, the streaming software is using your CPU to do the video encoding (on some newer video cards, it can pass this responsibility to the GPU instead). Games like Warframe are able to more efficiently pass the responsibility onto the GPU so that the CPU is more free; that in turn lets it focus more on the encoding instead. So that's probably why you'll have better luck streaming Warframe than TERA with your current setup.

    So my recommendation for now is that, at least for TERA, it's probably better to wait until you're able to do some upgrades before doing too much streaming with it. Either that or, for the time being, I would lower the streaming video resolution down so that it's less work for the computer. That may also help with your bandwidth constraints a bit; I would lower the bitrate of your stream to free up more of the upload capacity for regular and stable communication to the game servers.

    Hope this helps a bit!
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