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Please stop dodging questions.
I'm a player from Australia and I played at about 230 ping, my routing and everything was fine, even AFTER the ISP change of TERA. After Enmasse was Ddos'd my routing and many others player's routing was sent through Japan and now is literally unplayable. Going from stable 230 to playing with 500 is torture. I literally have to play for a vpn to play this game and it's still constant spiking and extremely demotivating. What is even more demotivating is Spacecats constantly trying to pin the issue back onto me and my ISP even though it's with their routing to begin with. Instead of dodging every single question asked, do you mind actually doing your job?
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Rofl, I was fine with 230 ping but it's a problem on their end that they refuse to acknowledge.
so how?
Sounds like they're tired of people blaming them for issues they have no control over. Seriously, what do you expect them to do about this? They were using an ISP that was getting DDoS'd every few months, so they changed it to one that isn't. You get a higher ping, but EME doesn't shut down for a week every time some unrelated business gets targeted anymore.
You asking them to stop dodging questions and "acknowledge" this doesn't mean or promote anything to alleviate this issue. Also, from what you're saying, they're not actually dodging questions. They're giving you answers you don't like, so you're going to keep pestering them until you get one you do. You're basically asking them to lie to you for your own self-assurance.
A significantly more productive plan of action would be to check out the many free VPNs that players have been using for years to get better pings in Tera and other games. Probably should start with WTFast.
Question, can you read?
The problem here is that you guys assume that EME has control over the internet and frankly they don't. Stop getting pissed at them and look at the real issue which is partially your ISP and the [filtered] infrastructure of internet in the US.
I read it... basically you're complaining on something En Masse can't control. Routing is mostly handled by ISPs and the best En Masse can do is make adjustments but they're not guaranteed to solve routing issues... SPECIALLY when the user is overseas.
TBH I didnt know they even did an ISP change...
I got 250-400ms at home and I get 212-224ms at uni.
But I thought that was because of going from like Wireless NBN (and then going through a power point for a wired connection cause my mother didn't want the NBN box in the study cause they'd have to go under the house to install it so it was [filtered], also living in a small country town of a population of 800) to going to a connection that is solely wired at university.
I'd love to say I know what you're talking about, but I don't. It is what it is for me.
Can you read?
To address some specific points:
It is not "their routing". EME does not own it, nor can they control it. They cannot tell your ISP not to route through Japan, nor can they tell your VPN provider to cut it out with the lag spikes. They only thing they can try is to change the source of their connection, which they did when they switched to Savvis (which actually did improve the reliability for a lot of people).
The problem is not on "their end." There is something they can do to influence it, but they already tried that. The current experiment on the Wonderholme server is another attempt to test something they might be able to do on their end. (Did you try the Wonderholme server and see if it was better for you?) But, again, they cannot fix the routing problem you are having even if they want to. They can only change the network as a sort of "blunt instrument" and hope that it helps more people than it hurts on the whole.
I realize that, from your point of view, it's like "it was working fine before, EME changed something, and now it's not working fine, therefore it's their fault." But, based on the problems in the past, reverting to Zayo is not a viable option. The ultimate source of the problem in this case is really the transit providers your ISP is using to get to the U.S. and only they can really address this problem. EME can't tell them what to do or make them fix it.
One comment I would make about your VPN: If you have not already done so, do try connecting to different endpoints, not only Chicago itself. Assuming your provider allows it, experiment with different endpoints to see which one provides the most efficient route. Also, I am not sure what VPN provider you are using, but not all are created equal. If the current provider you're using isn't helping the situation and changing the endpoint doesn't work, try a different provider. I know that in an ideal world you should not have to do this, but if your ISP is not giving you a good route and changing ISPs is not a viable option, using a VPN is the only other way to take matters in your own hands. Regrettably, playing latency-dependent games from the other side of the planet is not one of the use cases the Internet is designed to handle well.
P.S. I am not saying that every single problem with lag or spikes is caused by routing. But in this case, for this person, that is the primary issue.
I'm also from Aust and I haven't seen any notable differences and just did a ping and got 78 to 96 av 85
I have a trace too