[TERA PC] Summersilk season is here! Pick up Summersilk Robes in the TERA store until August 3. Plus, earn a free Summersilk Robe in our leveling event: https://bit.ly/TERA_summersilk
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[TERA Console] Server maintenance to deploy the v84.03 hotfix is scheduled for 7~11 p.m. PT on Monday, July 13, 2020. This hotfix should improve upon issues with frequent crashes and blue screens. Patch notes: https://bit.ly/v84_03_patch

So I come back after two years....

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  • ElinLoveElinLove ✭✭✭✭✭
    Tickets are hella slow nowadays. They've gotten understaffed and then new big patches hit (like ninja one), they have a ton of unread tickets yet.
    As they've said, they're prioritizing issues regarding login and payment.

    Yes, it will take long, sorry. I've also made a bug report and player report recently and I don't expect it to be answered anytime soon, let alone item restoring tickets. Sadly that's low on the priority list, and indeed, quite stupid to not be automatic conversion when you race change
  • ElinUsagiElinUsagi ✭✭✭✭✭
    LesbianVi wrote: »
    Ryvenn wrote: »
    Today is day 7.

    might take longer, NA community recently made a lotta support Ticket, It takes 3 months to respond Dhrizzit's tickets alone B)

    This might be the real reason behind the slow responses from support.

    There are some players that pile up a lot of useless tickets from complains in-game becuase of their own behaviour.

    Is sad but that happens on everygame :confused:
  • CutechanCutechan ✭✭✭
    lol get rekt
  • KaspanovaKaspanova ✭✭✭
    You could have spent 100k, doesn't mean you get special service.

    Wait in line along with someone who has spent 0.
  • NPCPakNPCPak ✭✭✭✭
    I've sent a ticket in and it's been 12 days now... All we got to do is wait.
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