[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85

[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20

Please can you tell me if support is working?

NatthanNatthan
edited April 2017 in TERA PC - General Discussion
Come on!
Almost two weeks passed and my ticket still unanswered.

http://imgur.com/hvLFhMx

Moderator edit - Please be polite and do not post in all-caps.

Comments

  • SpacecatsSpacecats ✭✭✭✭✭
    Yes, customer support is on the job. Some tickets may take longer than others to address, and at the moment there is a backlog and average wait time is about 8-9 days which is longer than normal for sure. Sorry about the wait!
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