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How are the response times for support tickets at the moment?

seraphinushseraphinush
in TERA PC - General Discussion
Title. i read recently that all the old support tickets were wiped in order to maximize efficiency. how are the response times for the new support tickets? i just submitted one and was hoping it would be fairly quick..

Thanks o/

Comments

  • IronCloudIronCloud ✭
    Well to be honest, I submitted one on the 6th of May (just after the ticket closure) and I thought it would be fairly quick since I would be closer to the front of the queue now. However, I still haven't had a response unfortunately. But there's a lot of sub-divisions for support requests and a lot of those people who previously had tickets pending probably resubmitted support requests. So it could still be a while, just try to remain patient. I'm sure they're doing their best.
  • VasnahVasnah ✭✭
    edited May 2017
    I remade my support ticket on the 8th a few hours after they posted about deleting the old support tickets and this morning I receieved an email stating they took care of my problem. So a little less then 3 days for me.
  • LesbianViLesbianVi ✭✭✭✭✭
    It depends, I see ppl made tickets why Valkyrie quest messed up their laurel, they are right but ticket? Grrr
  • HanuishiHanuishi ✭✭
    I re-submitted right after they closed my original one and still no response.
  • MarcusCrassusMarcusCrassus ✭✭✭
    1 year ETA
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