RESOLVED 08/02 @ 10:45 a.m. PDT: Elite Gift and Consumable Boxes Resetting at 6 p.m. PDT

08/02 UPDATE:

Indications from the developers, as well as confirmation from players suggest that the bar is resetting correctly following deploy of V57/Dragonsire's Revene. The current reset time is 6 p.m. PDT, not 5 p.m. PDT as previously reported. We are going to maintain this reset time until further notice, though we may adjust it to bring it inline with the reset times of other systems in the future (but only after we can verify it functions correctly).


07/11 UPDATE:

Following several reports that our latest change to the reset time has not resolved the issue (currently resetting at 5 p.m. PDT / 12:00 a.m. UTC) and confirming it in our test environment, we have re-instated the daily delivery of the Elite Gift Box and Elite Consumable Box to Item Claim. Don't forget to close and re-open the launcher after 4 p.m. PDT daily to receive the boxes.

In addition, to make up for the lapse between our previous delivery of these boxes and now (the daily deliveries ended previously on 06/30), elite status players will receive 10 of each box upon first-time login to the launcher starting now until this Sunday, July 16 at 11:59 p.m. PDT.

The launch of V57/Dragonsire's Revenge and planning/testing around the upcoming summer festival event side-tracked our efforts surrounding this issue but with those now published we'll resume our efforts into investigating this issue.


06/15 UPDATE:

After a week of observing the behavior of the elite bar in our test environment, we have confirmed that the elite bar resets as configured at 4 a.m. PDT daily.

However, we have also identified a bug that prevents the bar from resetting in some cases. The bug appears to relate to when the items are claimed on the previous day. We have notified the developers of this bug and they are investigating it. The bug appears to occur when the items are claimed in the evening (Pacific time) but we haven't honed in on a specific time (or root cause, for that matter).

Until we have a better grasp on this, we'll continue to send one of each of these boxes a day to Item Claim.


We have confirmed and are actively investigating an issue relating to elite hotbar reset times. We understand this issue has, regrettably, plagued some players for an extended length of time (but not everyone, which makes this particular issue hard to pin down). While we work towards a permanent solution we've decided to roll out the following item grants.

Elite players upon first-time login to the launcher from now until June 14 at 11:59 p.m. PDT will receive:

- 10x Elite Consumable Boxes
- 10x Elite Gift Boxes

Each day elite players log in to the launcher between now and June 14 at 11:59 p.m. PDT, they will also receive one each of the above boxes. The reset time for this daily delivery is at 4 p.m. PDT (the same as the daily EMP grant).

We're hoping to have this solved by next week's maintenance, but if it extends beyond that we may extend the above deliveries accordingly.

Thanks to all the players that have been working with us directly to help investigate this issue.
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