[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85
[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20
Support Ticket Wait Time
I have put in a ticket with you guys last week under my main email address asking for help to get my main account back. The email I was using for my main account got hacked and I am trying to log in from my new computer. Well I cant retrieve the account armour code from the hacked email to verify the new computer. I got a response from support saying they would change the email back to my old email address as long as I could verify my account info. I emailed back with the info they requested and now it has been pretty much a week with no response back and no fixing the email address so I can access my account...... I just want my account back so I can play again!..... Why after getting the initial response from support would it take so bloody long for them to get back at me and resolve the issue? Its not like it was a new ticket waiting for a first response. It was already answered and just waiting to be fixed. Come on guys...... About to drop your company and your game and just go back to AOC......
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Comments
Our Support Agents get no notification of a response being sent in from a player when that method is used, and most likely the reason why it's now taken a few days for anyone to see the answers you provided for verification.
I dont think I used any account to sign in when I made the ticket. I put the ticket under the category "I dont have access to my account email" so it did not make me sign in to an account to make the ticket. It let me put in the email address I could not access then it asked for a new email address to change to. Then I got a response at the new email address that I wanted the account changed to. The support worker "Ryan" answered me at the new email address asking me to verify some account information. How am I supposed to answer him back other then sending it through email?