The Maintenance on our PC Servers has completed. Servers are up and running, thank you for your patience!

11/02 Various Technical Issues We're Investigating

Hey all,

We're investigating various issues following this morning's maintenance and subsequent server crashes:

- Player claims of data rollbacks (purchased or acquired items missing)
- Issues with players stuck in party

We'll post back with any progress/findings as we have them.

Thanks for your patience and understanding while we work to sort this out.

Comments

  • UPDATE:

    We have restored those items that were lost directly to player's Item Claims. In the case where you opened a loot box, won an item, and then it was lost, please contact Customer Support (http://support.enmasse.com/tera). They can verify your receipt of the item and issue a new one.

    For those stuck in parties, this is a weird recurring bug that we do not have a reliable resolution for. We are working with the developers to try and sort it out.

    More to follow, but be aware that a resolution may not be immediate.
This discussion has been closed.