Known Issues - Updated 04/16/2018

Hello players,

Below is the list of issues that are under investigation, scheduled to be fixed, or resolved.

[Update time: 04/16/2018 16:39]

Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category
  • Fixed an issue with the self-resurrection pop-up not displaying correctly.
  • Added UI messaging regarding how to resurrect after dying in a dungeon, which should help clarify things. We are planning a more fundamental fix or re-design for a later time.
  • Fixed echoes/audio issues within dungeons and caves.
  • We partially fixed the crafting anvil in Velika; players must open the crafting menu first before approaching the anvil.
  • Fixed several general client crash issues.
  • Fixed freezing and crashing within Ghillieglade dungeon. This dungeon has now been re-enabled.
  • Fixed several issues contributing to server-wide crashes.
  • The message "VIP Pack benefits expired" should no longer appear.

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved
  • Players have reported crashing in a dungeon, logging back in dead in the open world and unable to resurrect. Worse yet, some have reported logging back into the dungeon dead, with no way to leave.
  • It’s sometimes hard to access a basic resurrection in a dungeon (either in town, or from a healer or scroll), because the Neophyte Resurrection window covers up the UI. Closing the Neophyte window solves the problem, but we are working on a more permanent, and visible solution.
  • Some players are being auto-logged into servers on which they have no characters, causing more than a little confusion. (One of our writers has this happen almost every time, so you’re not alone!)
  • High level enchants sometimes don’t display success/fail messages, and the UI sometimes does not complete enchanting the item.
  • The Velika crafting tables do not currently allow crafting. (Crafting can be performed elsewhere through the main UI.)
  • The Elite Consumables Box and the 1hr Elite Gold Hunter Boost are currently sharing a 10 minutes cooldown, instead of having separate timers.
  • The minimap can freeze, and will not display motion or update quest progress until the console restarts.
  • Some players reported receiving a "You cannot use this right now." error when attempting to consume an Elite Status Voucher. These products have been temporarily removed from sale while we investigate this issue.

Need To Be Reported
These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact TERA Support
  • There are still quite a few trophies and achievements that are being reported as not unlocking.
    • Please contact customer support with your Gamertag or Online ID, Region, Console Platform, Server Name, Character Name, and if possible the date / time frame you completed the trophy / achievement requirement.

Please note:
  • It may take some time for the resolved issues to be reflected on the live servers.
  • There could be issues under investigation or being resolved that are not included in the list above.
  • Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.
  • Please report any other issue or bug to our forum section here: Console Bug Reports
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