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Nice job with the EMP shop

A9YR3TWYAKA9YR3TWYAK
in TERA PC - General Discussion
So I usually dont buy EMP (last purchase was a few months ago) but since Im digging the look of the new wings I tried purchasing some EMP to get the new celestial costume and this happens:


Payment failed to process. Please review the following FAQ for details about your specific error.

Error code: 800

Error message: There is no data.[[BOQ_GetPaymentInfo]-[3510]Not Exist Payment Info]

of course the FAQ doesn't include any reference to that error code, so im expected to send a support ticket>>>yeah, fug that, Im done, how can you still be on business when you fug up something as mundane as a EMP purchase is beyond me, losing money because your shop isnt properly configured seems like a foolproof business strategy, so nice job

Comments

  • MarlyLunaMarlyLuna ✭✭
    I had the same problem myself when using Google Chrome. Not sure if it was my adblocker causing issues but a guildie recommended I try a different browser (Edge in my case) and it worked.
  • A9YR3TWYAKA9YR3TWYAK ✭
    edited June 2018
    MarlyLuna wrote: »
    I had the same problem myself when using Google Chrome. Not sure if it was my adblocker causing issues but a guildie recommended I try a different browser (Edge in my case) and it worked.

    Thanks for the advice, weird because I have purchased EMP using Chrome a few times in the past no problem, will try a different one later, right now Im extremely pissed off
  • counterpointcounterpoint mod
    edited June 2018
    Just out of curiosity, what payment method did you choose? And was this direct through the website?

    It sounds like maybe some browser update might have broken compatibility with one of their payment processors.
  • A9YR3TWYAKA9YR3TWYAK ✭
    counterpoint wrote: »
    Just out of curiosity, what payment method did you choose? And was this direct through the website?

    It sounds like maybe some browser update might have broken compatibility with one of their payment processors.

    I do not know dude, I tried paying with Credit card directly from their website, I doubt the problem is in my side because I make lots of purchases every week both personal and work related on many different sites without a hitch
  • counterpointcounterpoint mod
    A9YR3TWYAK wrote: »
    counterpoint wrote: »
    Just out of curiosity, what payment method did you choose? And was this direct through the website?

    It sounds like maybe some browser update might have broken compatibility with one of their payment processors.

    I do not know dude, I tried paying with Credit card directly from their website, I doubt the problem is in my side because I make lots of purchases every week both personal and work related on many different sites without a hitch

    Okay, I'll try it out. And yeah, I'm not saying it's your side, but Chrome auto-updates all the time, so maybe that broke something on EME's site.
  • YabiYabi ✭✭
    I had this error before. It had something to do with me renewing my credit card. It worked fine before I got a new card. My other card works fine though, and I haven't tried the new one for Tera since.
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