[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85
[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20
[PC] Tutorial Disconnection
TL;DR Screen freezes. Game crashes to desktop with no error messages. ONLY HAPPENS in the same exact spot for the tutorial ( the entrance of the cave you follow her into ).
I recently got a new laptop and installed TERA after a few buddies started playing again, luckily I found my old account as well. Eventually, I wanted to make a new character and sought out the character selection screen.
But that's why I'm here now.
The game works perfectly fine in every location. There's no random disconnections or FPS spike, an occasional MS spike from time-to-time but I assume that's my faulty internet. It's ONLY the tutorial that gives me an issue. After you talk to Anya to follow her into the cave, my screen freezes just as I go through the arch, only to disconnect to the desktop.
No error message.
No internet disconnection message.
Just closes the game... I've tried googling for people with similar issues but have only found situations focused around internet issues, error messages that appear, and other parts of the map. Most of them turned out to be older issues, from years back, and most of them replied they had it fixed.
Before it's mentioned; I've reinstalled the game a total of three times after these issues started. I even repaired the game about four times. I've reset my laptop, I've closed every background client I run ( Spotify, Discord, ETC. ) and I've checked my firewall. I'm completely unsure of what to do.
Does anyone else deal with this? Anyone know a fix? Something? I just wanted to make a lancer, man.
I recently got a new laptop and installed TERA after a few buddies started playing again, luckily I found my old account as well. Eventually, I wanted to make a new character and sought out the character selection screen.
But that's why I'm here now.
The game works perfectly fine in every location. There's no random disconnections or FPS spike, an occasional MS spike from time-to-time but I assume that's my faulty internet. It's ONLY the tutorial that gives me an issue. After you talk to Anya to follow her into the cave, my screen freezes just as I go through the arch, only to disconnect to the desktop.
No error message.
No internet disconnection message.
Just closes the game... I've tried googling for people with similar issues but have only found situations focused around internet issues, error messages that appear, and other parts of the map. Most of them turned out to be older issues, from years back, and most of them replied they had it fixed.
Before it's mentioned; I've reinstalled the game a total of three times after these issues started. I even repaired the game about four times. I've reset my laptop, I've closed every background client I run ( Spotify, Discord, ETC. ) and I've checked my firewall. I'm completely unsure of what to do.
Does anyone else deal with this? Anyone know a fix? Something? I just wanted to make a lancer, man.
0
Comments
If you remain stuck, I recommend sending in a ticket and asking the Support Staff if they can advance your character's quest until after the cave. But my only concern about that is that maybe you'll just end up running into some other cave or something that gives you the same error a little bit later. Still though it's worth a try.
Tried this last night and it didn't seem to work either..
Yeah... I've tried checking my Windows updates and drivers as well, but everything is up to date.
I had a Priest that was freshly out of the tutorial ( right as you get to Velika ) and have been playing it. Absolutely no issues in any location, dungeon, or battleground.. Which completely baffles me that I have issues in only ONE area.
I've got a support ticket in and I can only hope ♥