We're having maintenance Tuesday, November 20 from 8 - 11 am PDT (three hours).

Civil Unrest: post server merge [update Sept. 24 1 PM]

Happy Saturday TERA players!

We seem to be having issues with Civil Unrest (CU:Velika).

UPDATE:
- CU:Velika will start Saturdays at 6 pm PDT.
- We are still working on the issue of towers being placed in restricted areas

Our backend had a timing issue, which threw Civil Unrest out of whack. We are aware of the issue and working out all the parts it may have impacted. As of now, we want to make sure you know what we know, and will let you know any updates.

What we can confirm:
1. CU:Velika occurred at noon. According to our server datasheets, CU:Velika should occur at 1 pm PDT. We do not know why it has been occurring at 6pm PDT. We expect CU:Velika to occur next Saturday, September 29 at 1 pm.
2. Vanguard Request UI fails to list missions from 4 - 5 pm PDT. We believe this is due to the world servers being incorrectly set to GMT and dungeon servers being correctly set to UTC. Players that enter dungeon between 4 and 5 pm PDT appear to be the ones encountering this issue so we believe it is this server time desync that is causing the issue. This should be resolved on Tuesday during maintenance when world servers will be set to UTC.

[/b]Current issues we are working out:[/b]
- Despite the above timezone discrepancy, it seems that CU:V triggered six hours earlier than expected, rather than being one hour off as the issue would suggest. We are investigating this issue.
- Between 4 and 5 pm PDT, players in dungeons did see their Vanguard Requests, while players in the open world did not.
- The time change appears to require a server restart to take effect.
- There is a possibility of continued triggering 1 hour early until Tuesday maintenance, while others may be fixed as of 12:10 pm PDT today when our Operations Team fixed the server time.
- We are assuming that all systems may be +1 hour off due to the server time setting.

Pending issues
- The CU:Velika issue of towers being placed in previously restricted areas is a mystery. I can’t see how it is related to server times. This is not a new build or datasheets. Could be a time issue but it doesn’t make sense to me yet.

We’ll make sure to update you all on these and other remaining known post-server merger issues.
This discussion has been closed.