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my accounnt

when i log into the game in NA, i can play on pve server but i cannot play on the pvp server where my main character is. when i load into the character selection screen my character models are there but all info about them is blank and when i click play the client crashes. all as well as when i try to submit a ticket, the webpage times out and i cannot submit one. so please can i get a dev to reply or something
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