[TERA PC] Summersilk season is here! Pick up Summersilk Robes in the TERA store until August 3. Plus, earn a free Summersilk Robe in our leveling event: https://bit.ly/TERA_summersilk
[TERA Console] To celebrate the launch of the Awakening update, participate in the Awakening Leveling Event! Details: https://bit.ly/awkn_events
[TERA Console] The Awakening update (v84) is now live on all console servers! Read the patch notes here: https://bit.ly/v84notes


What happen to the support page?
Unable to see open tickets nor ticket history.


  • No idea I just saw it also.
  • I think they changed something. I have sent a ticket properly though the look was changed.
  • CobaltDragonCobaltDragon admin
    edited March 2019
    The steps to continue on any Open / Unresolved Tickets from the Older System are located HERE.

    If you want a quick guide, here is what you need to know :

    If you've created any tickets using our old system and you wish to continue the discussion, you'll need to create a new support request. Please include the Ticket Number found in the subject line of your e-mail notification from the older Support Ticket that was submitted, and our Agents will be happy to pick up where the old Support Ticket left off.
Sign In or Register to comment.