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Chat Support Gone?

ReenaleeReenalee
in TERA PC - General Discussion
Hi,

I know that support use to offer live chat for subscribers but was that eliminated? Do people who pay get priority ticket; having to wait 2 to 3 weeks when you pay monty is sort of annoying.

Comments

  • ZoknahalZoknahal ✭✭✭✭✭
    edited June 2016
    This im not sure about. I know that Live Chat Support was taken down because EME confirmed that having a ticket support based system was more agile and allowed them to solve all issues in a timely manner. Of course there are times when they get overwhelmed by ticket volume, such as now that response time is a max of 2 weeks.

    I have not heard anything about elite users having ticket priority, but it should be a thing given that we pay monthly for that service.
  • SparkerXSparkerX ✭
    Zoknahal wrote: »
    This im not sure about. I know that Live Chat Support was taken down because EME confirmed that having a ticket support based system was more agile and allowed them to solve all issues in a timely manner. Of course there are times when they get overwhelmed by ticket voluem, such as now that response time is a max of 2 weeks.

    I have not heard anything about elite users having ticket priority, but it should be a thing given that we pay monthly for that service.[/quote

    I agree - not to knock other users in general - but those of us that subscribe monthly should take priority over those that enjoy the F2P side of things.
  • StarSpriteStarSprite mod
    Yukiaru wrote: »
    Hi,

    I know that support use to offer live chat for subscribers but was that eliminated? Do people who pay get priority ticket; having to wait 2 to 3 weeks when you pay monty is sort of annoying.
    Live Chat was removed some time ago. Having elite doesn't make you a priority for support.
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