Cant enter in TERA servers, please help !
Good night people, about 15 days ago I'm having a problem getting into TERA on my laptop, clicking on the servers nothing happens, I've already contacted support and an internet technician to try to open the game doors , as well as create DMZ to change the IP traffic route, I added ports to the firewall modem, switched antivirus (which I believe is not the problem, this because I must point out that when testing on another connection in another city the tera entered normally.), faithfully, I believe it's some block on my network, but I don't have the knowledge to solve this, I've done everything so far and I didn't get to a result where I could get back to playing, I ask you to help me, because the support can't , I leave some screen prints that I hope can help in understanding.
Here I click to enter and nothing happens.
This occurs when I run the tera diagnostic tool.
This is a piece of the long txt file from TERA diag tool, at least the parts that caught my attention like the connection failure and a negative number on port 10001
Your system meets the recommended system requirements.
We were unable to connect to our servers in a timely manner from this computer. Please check your internet connection is active and functioning.
=== CONNECTIVITY TESTS
google name lookup - 0.069 seconds
google port 80 connect - 0.154 seconds
google port 443 connect - 0.006 seconds
TERA port 80 connect - 0.395 seconds
TERA port 443 connect - 0.145 seconds
TERA port 10001 connect - -1.000 seconds
Closers WORLD port 1231 connect - 0.297 seconds
Launcher Asset CDN port 443 connect - 0.257 seconds
Patch CDN port 443 connect - 0.726 seconds
Prerequisite CDN port 443 connect - 0.167 seconds
Closers Catalog CDN port 443 connect - 0.035 seconds
ST3 Catalog CDN port 443 connect - 0.147 seconds
Tera Catalog CDN port 443 connect - 0.035 seconds