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Civil Unrest Event not working

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  • WolfMaster wrote: »
    Spacecats wrote: »
    ratedX wrote: »
    ...
    So much for a "Hot fix" huh? Did they even test it to see if it worked?
    ...

    The Thursday hotfix was to prevent another Saturday night server crash. It wasn't related to Civil Unrest: Velika (though at first we suspected CU:V didn't launch because of the crash). As Treeshark said in the OP, we did re-QA the whole event over the course of the week in anticipation for tonight. Civil Unrest: Velika worked fine on test servers, all signs pointed to "yes."

    Once our QA and Production team figures out what's going on, we'll likely switch back to Saturday night like it was supposed to be. That might mean running it at an odd time when everybody is in the office at EME (like for instance, a Tuesday at 5). For now, it looks like there's more work ahead to narrow down the issue.

    Taking this into consideration, why doesn't EME use live test servers. You could invite a limited number of guilds/players into it for a live online test rather than a test server on a local network. This would simulate how the game will act in real word much better than in house test servers do. We use to do this at clients site when installing new servers, workstations. We new the new setup and system worked in real world before implementation. Just a thought from a network engineer.

    Not having a live test server isn't the issue, as they mentioned it works in QA, it just doesn't work on the live servers for an unknown reason.
  • I love playing tera online.
  • Am I the only one feeling massive unusaul lag spikes in BGs and dungeons? But in open world your ms ping is all OK. weird.
  • TrialMacameauTrialMacameau Does it matter ? cuz DDOSing is a crime punishable of Prison ✭✭
    The question we all want to know is the Weekend events you planned on October 8th is still a go ?
  • WolfMaster wrote: »
    Spacecats wrote: »
    ratedX wrote: »
    ...
    So much for a "Hot fix" huh? Did they even test it to see if it worked?
    ...

    The Thursday hotfix was to prevent another Saturday night server crash. It wasn't related to Civil Unrest: Velika (though at first we suspected CU:V didn't launch because of the crash). As Treeshark said in the OP, we did re-QA the whole event over the course of the week in anticipation for tonight. Civil Unrest: Velika worked fine on test servers, all signs pointed to "yes."

    Once our QA and Production team figures out what's going on, we'll likely switch back to Saturday night like it was supposed to be. That might mean running it at an odd time when everybody is in the office at EME (like for instance, a Tuesday at 5). For now, it looks like there's more work ahead to narrow down the issue.

    Taking this into consideration, why doesn't EME use live test servers. You could invite a limited number of guilds/players into it for a live online test rather than a test server on a local network. This would simulate how the game will act in real word much better than in house test servers do. We use to do this at clients site when installing new servers, workstations. We new the new setup and system worked in real world before implementation. Just a thought from a network engineer.

    It's a good idea, but it may not have exposed the problem though. From their message, they did test the event on their test servers, but it still didn't work on the live servers. It could be some sort of bug related to the specific day/time, or some other issue unique to the live configuration.

    Like I said, it is still a good idea, but in this case it sounds like it may not have helped. (And, sadly, even the proposed test on Tuesday may not actually expose the real bug, depending on what it is.)
    WolfMaster wrote: »
    Spacecats wrote: »
    ratedX wrote: »
    ...
    So much for a "Hot fix" huh? Did they even test it to see if it worked?
    ...

    The Thursday hotfix was to prevent another Saturday night server crash. It wasn't related to Civil Unrest: Velika (though at first we suspected CU:V didn't launch because of the crash). As Treeshark said in the OP, we did re-QA the whole event over the course of the week in anticipation for tonight. Civil Unrest: Velika worked fine on test servers, all signs pointed to "yes."

    Once our QA and Production team figures out what's going on, we'll likely switch back to Saturday night like it was supposed to be. That might mean running it at an odd time when everybody is in the office at EME (like for instance, a Tuesday at 5). For now, it looks like there's more work ahead to narrow down the issue.

    Taking this into consideration, why doesn't EME use live test servers. You could invite a limited number of guilds/players into it for a live online test rather than a test server on a local network. This would simulate how the game will act in real word much better than in house test servers do. We use to do this at clients site when installing new servers, workstations. We new the new setup and system worked in real world before implementation. Just a thought from a network engineer.

    Not having a live test server isn't the issue, as they mentioned it works in QA, it just doesn't work on the live servers for an unknown reason.

    Why is it so hard to understand a live server and a test server are different. A live test is a game server that is identical to the game servers and only used to test new software/patches. Normal test servers differ in setup and actually don't have exactly the same setup or load. Also test servers are in house 90% of the time and a live server would be on the same network as the game servers.
  • WolfMaster wrote: »
    WolfMaster wrote: »
    Spacecats wrote: »
    ratedX wrote: »
    ...
    So much for a "Hot fix" huh? Did they even test it to see if it worked?
    ...

    The Thursday hotfix was to prevent another Saturday night server crash. It wasn't related to Civil Unrest: Velika (though at first we suspected CU:V didn't launch because of the crash). As Treeshark said in the OP, we did re-QA the whole event over the course of the week in anticipation for tonight. Civil Unrest: Velika worked fine on test servers, all signs pointed to "yes."

    Once our QA and Production team figures out what's going on, we'll likely switch back to Saturday night like it was supposed to be. That might mean running it at an odd time when everybody is in the office at EME (like for instance, a Tuesday at 5). For now, it looks like there's more work ahead to narrow down the issue.

    Taking this into consideration, why doesn't EME use live test servers. You could invite a limited number of guilds/players into it for a live online test rather than a test server on a local network. This would simulate how the game will act in real word much better than in house test servers do. We use to do this at clients site when installing new servers, workstations. We new the new setup and system worked in real world before implementation. Just a thought from a network engineer.

    It's a good idea, but it may not have exposed the problem though. From their message, they did test the event on their test servers, but it still didn't work on the live servers. It could be some sort of bug related to the specific day/time, or some other issue unique to the live configuration.

    Like I said, it is still a good idea, but in this case it sounds like it may not have helped. (And, sadly, even the proposed test on Tuesday may not actually expose the real bug, depending on what it is.)
    WolfMaster wrote: »
    Spacecats wrote: »
    ratedX wrote: »
    ...
    So much for a "Hot fix" huh? Did they even test it to see if it worked?
    ...

    The Thursday hotfix was to prevent another Saturday night server crash. It wasn't related to Civil Unrest: Velika (though at first we suspected CU:V didn't launch because of the crash). As Treeshark said in the OP, we did re-QA the whole event over the course of the week in anticipation for tonight. Civil Unrest: Velika worked fine on test servers, all signs pointed to "yes."

    Once our QA and Production team figures out what's going on, we'll likely switch back to Saturday night like it was supposed to be. That might mean running it at an odd time when everybody is in the office at EME (like for instance, a Tuesday at 5). For now, it looks like there's more work ahead to narrow down the issue.

    Taking this into consideration, why doesn't EME use live test servers. You could invite a limited number of guilds/players into it for a live online test rather than a test server on a local network. This would simulate how the game will act in real word much better than in house test servers do. We use to do this at clients site when installing new servers, workstations. We new the new setup and system worked in real world before implementation. Just a thought from a network engineer.

    Not having a live test server isn't the issue, as they mentioned it works in QA, it just doesn't work on the live servers for an unknown reason.

    Why is it so hard to understand a live server and a test server are different. A live test is a game server that is identical to the game servers and only used to test new software/patches. Normal test servers differ in setup and actually don't have exactly the same setup or load. Also test servers are in house 90% of the time and a live server would be on the same network as the game servers.

    It isn't hard to understand; the point is that even that may not have solved the problem. Even "live test servers" have to have subtle differences to keep it isolated from the rest of the servers (because it'd get the live patches before the main servers, and require a different client). EME actually does have servers like this that they use for major patches (their "qa2" branch) that are at the same datacenter as their regular servers, but the client isn't cross-compatible. (We usually call these "live test" servers "staging servers" in my work, and yes it's clearly distinct from the internal dev/test servers. But sometimes some issues only show up on live, even still.)
  • Treeshark wrote: »
    After last week's event not working, we re-QA'd the entire event using the same parameters and asked Bluehole to help us figure out what might have gone wrong. We had it working but obviously, as of a few hours ago, it did not.

    Oh so it was Bluehole all along man they need to get their act together with all this mess.... >.>

    Yeah right please stop lying and blaming someone else or explain to me how GF got it working and you didn't. K thanks.
  • YamazukiYamazuki ✭✭✭✭✭
    edited October 2016
    Treeshark wrote: »
    After last week's event not working, we re-QA'd the entire event using the same parameters and asked Bluehole to help us figure out what might have gone wrong. We had it working but obviously, as of a few hours ago, it did not.

    Oh so it was Bluehole all along man they need to get their act together with all this mess.... >.>

    Yeah right please stop lying and blaming someone else or explain to me how GF got it working and you didn't. K thanks.

    Just because they got it, doesn't mean it would work flawlessly for us... Even other games see different issues for different regions from time to time... Any slight difference between NA and Eu could easily cause any problems.
    WolfMaster wrote: »
    Spacecats wrote: »
    ratedX wrote: »
    ...
    So much for a "Hot fix" huh? Did they even test it to see if it worked?
    ...

    The Thursday hotfix was to prevent another Saturday night server crash. It wasn't related to Civil Unrest: Velika (though at first we suspected CU:V didn't launch because of the crash). As Treeshark said in the OP, we did re-QA the whole event over the course of the week in anticipation for tonight. Civil Unrest: Velika worked fine on test servers, all signs pointed to "yes."

    Once our QA and Production team figures out what's going on, we'll likely switch back to Saturday night like it was supposed to be. That might mean running it at an odd time when everybody is in the office at EME (like for instance, a Tuesday at 5). For now, it looks like there's more work ahead to narrow down the issue.

    Taking this into consideration, why doesn't EME use live test servers. You could invite a limited number of guilds/players into it for a live online test rather than a test server on a local network. This would simulate how the game will act in real word much better than in house test servers do. We use to do this at clients site when installing new servers, workstations. We new the new setup and system worked in real world before implementation. Just a thought from a network engineer.

    Having a test server (even one that is public) doesn't mean all issues will be found. Look at LoL, They had a public beta server for a while and bugs that didn't exist there would pop up on the live servers.
  • Any other brawler can't see their Hit number combo? I noticed recently I can't see the numbers, did I deactivate anything? or it is a glitch or removed?
  • We use multiple internal and live test servers. Civil Unrest: Velika was tested on multiple test environments and fired normally on all of them.
  • Spacecats wrote: »
    We use multiple internal and live test servers. Civil Unrest: Velika was tested on multiple test environments and fired normally on all of them.

    Good work, Now create 200 new dungeons in 3 days or we make EME Unrest :p
  • The only test they probably did was use gm powers to force the event on. The event itself works, but they never really tested the timer.
  • They literally said that they're doing it while the majority of people are in office, so instead of [filtered] and crying at en masse just be glad that they're trying to fix the problem and actually communicating with us this time, i know its really disappointing though that twice this happened where the event missed but still be patient and hope the issue is fixed as fast as possible
  • People are way too whiteknightishly optimistic of this so called "weekday test". It won't make any difference. They already said they used live test servers before. Repeating the same test just with more people won't do anything. The problem is the weekend, when none of them are in the office. How do they do a test a problem that is isolated to the weekend when no one is around at that time?
  • Psst be glad lol
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