[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85
[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20
Recent Server Stability Issues
UPDATE 12/14 @ 3:50 p.m. PST:
Dreamstorm has been disabled in an effort to improve some of the issues individual players are reporting.
We'll be posting a full summary of recent network incidents that impacted TERA's overall network performance as well as details surrounding a compensation package tomorrow (12/15/2016).
We appreciate all the reports players have submitted in this thread. They will aid in our continued investigation and monitoring of TERA's server performance going forward. In order to separate major network incidents from isolated, player-specific issues, we are locking this thread as it has served its purpose.
Hi all,
There are a lot of threads about this topic already. We've read all your posts, but I'll be closing/merging those threads so we can get conversation all in one stickied place (right here).
We're definitely aware of how much trouble the servers have been experiencing lately. Every indication that we've received thus far is that the cause of the instability is external, either brought on by attacks on our data center or general internet congestion, but that's really no excuse. The prolonged instability the game has suffered lately is unacceptable for an En Masse game and we know you guys agree.
We have our Operations team looking at this with the highest urgency. We'll be meeting directly with the affected service providers today in hopes of narrowing down exactly what the problem is. Denommenator and I will post in this thread when we know more. Obviously it's super frustrating to experience lag and disconnects like this even when you know it's being investigated, but we ask that you try to stay patient while we pursue a concrete and hopefully lasting resolution. Once we're confident that some resolution has been reached, we'll begin to discuss the appropriate compensation for our players. Thanks all!
Dreamstorm has been disabled in an effort to improve some of the issues individual players are reporting.
We'll be posting a full summary of recent network incidents that impacted TERA's overall network performance as well as details surrounding a compensation package tomorrow (12/15/2016).
We appreciate all the reports players have submitted in this thread. They will aid in our continued investigation and monitoring of TERA's server performance going forward. In order to separate major network incidents from isolated, player-specific issues, we are locking this thread as it has served its purpose.
Hi all,
There are a lot of threads about this topic already. We've read all your posts, but I'll be closing/merging those threads so we can get conversation all in one stickied place (right here).
We're definitely aware of how much trouble the servers have been experiencing lately. Every indication that we've received thus far is that the cause of the instability is external, either brought on by attacks on our data center or general internet congestion, but that's really no excuse. The prolonged instability the game has suffered lately is unacceptable for an En Masse game and we know you guys agree.
We have our Operations team looking at this with the highest urgency. We'll be meeting directly with the affected service providers today in hopes of narrowing down exactly what the problem is. Denommenator and I will post in this thread when we know more. Obviously it's super frustrating to experience lag and disconnects like this even when you know it's being investigated, but we ask that you try to stay patient while we pursue a concrete and hopefully lasting resolution. Once we're confident that some resolution has been reached, we'll begin to discuss the appropriate compensation for our players. Thanks all!
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This discussion has been closed.
Comments
Triple drop extension?
Lawls. Try being in RMHM run for 3 hours and constant 3+ players crashing during runs. Then finally being at 3% the server lags out for everyone boss resets.
This is what I come to a game for!
Nope its over.
as if u never cried in any forum thread
I cry often when needed, 2M thread about lag is not a good sign, crying over and over won't help, it shields the holes which needs to be fixed. Community recently is crying harder than many which are crying over something else recently lol