[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85

[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
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Server Connection Issues

First of all, I would like to say that I just started to play TERA about 3 days ago and love it. I now have a level 30 Priest and have cleared the first 2 instance dungeons, but there is a HUGE problem for me. Literally now, every 10-30 seconds I will have server connection problems. My character refuses to jump, attack, or occasionally move and the entire game freezes around me and I have to wait for nearly 5 minutes for a popup to say that I've been disconnected from the server. I was getting this on a highly populated server, so I figured that it might just be overpopulation due to New Years and made myself an archer on one of the "recommended" PvE servers. I still get this problem.

I used the troubleshooting tool in my launcher and it says that it takes 27 seconds for my computer to connect to En Masse Port #80, with all of the other ports connecting in less than 1 second. I have never had a similar problem in any of my other games (GW2, Overwatch, SMITE, Paladins, Wizard101, League of Legends, Wildstar, 7DaystoDie, ARK Survival) and would really like to play this game and have really enjoyed it so far, but if I'm just going to have a 30GB hunk of game sitting there that I can't play, I'm tempted to uninstall and save myself and hard drive space and the RAM.

Comments

  • If there's a fix or workaround to this, please let me know. I DO enjoy the game and want to keep playing, but it's literally impossible to at the moment.
  • You should probably open a support ticket with Eme support. This forum really isn't for individual technical issues. The troubleshoot tool saves a report (i think) and you can include that with your ticket. They may be able to figure out your issue.

    Before you post, READ THIS!
    Common things that ARE NOT BUGS:

    Servers are down
    Game lag/latency
    Failure to launch TERA
    Game crashes while playing
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