[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
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[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
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Comments
A little over a month ago, EME switched the incoming backbone provider to their servers from Zayo to Savvis, and at that time routing changed for a lot of people. Some people saw their average ping times lower, and some saw their average ping times raise. That is the only the only change in the last few months that would have caused this sort of blanket changes to someone's average ping times. But it had nothing at all to do with this Tuesday's patch. This change happened in December. And it's not because of anything that changed on the servers themselves, but due to a routing change meant to reduce incoming ping spikes caused by problems at the backbone provider.
If you want to better understand your connectivity to the server and issues impacting your ping times, please post your traceroute to diag.enmasse.com.
Well, then a simple question, because on Tuesday morning doing the rally I was with the ping to 160 - 170 and the afternoon after the update my ping has not dropped so far from 220 - 230? Route? Assurance? Why would the route change in a matter of hours?
You think everyone who's complaining on the forum are people who play alone without guild or friends and they only complain because the issue affected them and not everyone they played with ? When a whole guild of roughly 30 ppl online at all time complain about the them problem, at the same time, yes, you can assume it's not because of our individual connection, and no, not every single one of us would bother to get on the forum to report it. Do you need signed document for each and everyone of us to prove that this is a problem to more than 1 person too ?
Traceroute cannot show the issue with ping spikes, unless you constantly spam traceroute to the server and it happens to caught on right when there's a ping spike. It's impossible to miss if you actually play the game and not just log in and afk.
Routes can change all the time because they're deterministic (they try to remap themselves around problems), and can be influenced by all sorts of issues along the path. It can easily happen multiple times during a given day. By adding one new dungeon on the server, they didn't fundamentally rewrite the netcode so that it would add +60 to your median ping times. That is not the most likely explanation for the problem.
Yes I still play the game. There are different issues going on here, which is the whole point. You are talking about ping spikes. This thread is talking about a global increase in median ping times. They are not the same problem at all, nor do they have the same root cause. The problem is that everyone lumps every single problem they have into this giant bucket of "this game is [filtered]" when there are multiple unrelated issues caused by different things, and this doesn't help at all in terms of actually diagnosing or troubleshooting problems. Of course most people don't want to actually know what the problem is, they just want EME to "stop being [filtered]" and wave some magic wand to fix it all.
I am on TR right now and not seeing any spikes. What part of the world are you in, or is this in an instance? Or maybe it's already stopped by now?
If I'm not supposed to talk about that in 1 of the bigger thread about connection problem, should I make another thread and fill the forum with even more complaining threads ?
If HH lags the entire server, the netcode is badly managed I think. BHS's servers are twice as fast and their backbone is definitely better than Savvis, so I expected there to not be a problem.
If global ping increases, it means that your intercontinental routing is giving you the increased ping. Despite routing changes multiple times in the day, the specified route that routes across countries rarely changes. These are ironically the ones most congested, so most of the problems come from that. The fact that you said that it increased from 100 showed that problem. The only reason why WTFast could do intercontinental routing better is because they route through their own network rather than going through a mainstream ISP, which meant that it is usually more controlled.
The fastest solution to reduced spikes is for Tera to get specialised nodes instead of relying on Backbone providers, but that cost is more than double the uptime cost of Tera, sooooo....
other dungeons is fine tbh
I can't blame you for your feelings, but bring up unrelated baggage in a thread about a specific issue solves nothing. The only possible hope of solving any of these issues is to stay objective and to treat each issue one by one.
So, for the specific issue of people who have seen their median ping increase by ~60 ms recently, it would be helpful to post the traceroute. This is what I recommend as important needed data for this specific issue, not the other ones.