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Customer Service?..

aeyrebabyaeyrebaby
in TERA PC - General Discussion
My ticket is going on 2 weeks now. I understand that there's a huge backlog sometimes. I understand that there are countless idiots sending in tickets about stupid things. But my issue with this is that, in the past, they used to tell you how far behind they were on answering tickets. Like if it was going to take 14 days to get a response, they'd say so. All it says right now is that they're behind and it'll take "longer than usual". that reads to me like a few days. not a few weeks. Since I have experienced extreme delays like this in the past, it's no surprise to me now, but what about new players or people who are using support for the first time? To go two weeks with no message back at all? They probably think this game's support doesn't even exist.

Comments

  • SpacecatsSpacecats ✭✭✭✭✭
    The queue is quite full right now. I'll see if I can get Malrok in here to provide you guys with a general time estimate.

    Sorry your ticket is taking so long to resolve, aeyrebaby.
  • aeyrebabyaeyrebaby ✭✭✭
    like i said it's not the time it's taking that bothers me. I just think an estimate would benefit everyone. thanks.
  • multidimensionmultidimension ✭
    wich make me remember that i sent 2 ticked about the same thing and never got feedback.
    remember the time stamina was removed along with firecamp and buff-scrool?
    well temporary dye crafting material was broked by the removal of firecamp. and it has been like that ever since. i sent 1 ticket at that time and i think i did had an answer. but nothing was done. then i send another ticket recently and received noo feedback.

    i experianced other case of ticked not being answered at all.

    i agree with aeyrebaby at the very least . or better yet. i suggest eme hire 3 time more people to take care of the support side of their enterprise. i believe it is disastrous.

    (thats my first post ever, this trigered me a little)
  • Deleted UserDeleted User
    multidimension wrote: »
    wich make me remember that i sent 2 ticked about the same thing and never got feedback.
    remember the time stamina was removed along with firecamp and buff-scrool?
    well temporary dye crafting material was broked by the removal of firecamp. and it has been like that ever since. i sent 1 ticket at that time and i think i did had an answer. but nothing was done. then i send another ticket recently and received noo feedback.

    i experianced other case of ticked not being answered at all.

    i agree with aeyrebaby at the very least . or better yet. i suggest eme hire 3 time more people to take care of the support side of their enterprise. i believe it is disastrous.

    (thats my first post ever, this trigered me a little)

    You can still craft temp dye's at camps that have fires like at the fire in front of the broker at somethingsomething trading post in nothern arun.
  • multidimensionmultidimension ✭
    i didnt bother to try yet. i though they where trashed too. thank you for telling me veryoriginalnick.
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