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Ticket Response Time

HwasaHwasa
edited February 2017 in TERA PC - General Discussion
So i took a break from TERA for a while.....before said break average ticket response time was 2 days. However now i see the "higher than normal volume" warning and expected a couple extra days was reasonable......but tomorrow will be day 8.
Is this normal now??

I'm just wondering if someone can give me an idea of how long it's going to take? Like how many days did it take for one of u get ur ticket responded to recently!??

Comments

  • ElinUsagiElinUsagi ✭✭✭✭✭
    Mine took like 8 days but was on hollydays.

    If you give better feedback about your issue it could lead to less time for support to attend your ticket properly.
  • HwasaHwasa ✭✭
    ElinUsagi wrote: »
    Mine took like 8 days but was on hollydays.

    If you give better feedback about your issue it could lead to less time for support to attend your ticket properly.

    I was very detailed.....so lets hope day 8 is the day for me too.
    That's a crazy amount of time tho...
  • BlergBlerg ✭✭
    Up there in the stickies is a thread from EME about it.
  • XeirylXeiryl ✭✭✭
    i've had one take 2 weeks before, just keep holding out. i had one done in 7 days about a week ago
  • HwasaHwasa ✭✭
    Thanks you guys!
  • YamazukiYamazuki ✭✭✭✭✭
    It also depends on the priority of the issue, some more serious problems tend to be resolved within 24 hours even when they are busy. Having more details up front doesn't mean you'll wait less for a response, it just reduces the overall wait time since they won't respond asking for more details, where then they wait for your response and then you wait for them to respond to that.
  • ElinUsagiElinUsagi ✭✭✭✭✭
    Yamazuki wrote: »
    It also depends on the priority of the issue, some more serious problems tend to be resolved within 24 hours even when they are busy. Having more details up front doesn't mean you'll wait less for a response, it just reduces the overall wait time since they won't respond asking for more details, where then they wait for your response and then you wait for them to respond to that.

    I thought that the tickets get attention in the order they were generated. Attention not "fix to the issue it adressed".

    So you would be right, if the issue is serious it would take priority.

    However I think that givin the best feedback you can would help to get a better response or faster "fix" to your issue.
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