[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85

[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
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Update Thread: Patching & Launcher Issues

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Comments

  • LoliDollyLoliDolly ✭✭
    CobaltDragon wrote: »
    More information will be coming shortly, but just to clarify further on what had already been stated, we do have departments looking into the issue right now, and they believe they have identified what had caused it.

    We hope to have it resolved ASAP, so thank you to everyone for your patience.

    caught this on the user identification thread just now figure would post it here before it got burried in all the off topic bs in user identification thread
  • NidyaNidya ✭✭
    I got in Now... yaaay :smiley:
  • LoliDollyLoliDolly ✭✭
    Nidya wrote: »
    I got in Now... yaaay :smiley:

    yeah im in too just now
  • 5NE3L67NRE5NE3L67NRE ✭
    it worked for me now :3


    You could login now yeah !!
  • NightMoon140NightMoon140 ✭✭
    edited May 2016
    inory.=nvm
  • MalrokMalrok admin
    Braccaus wrote: »
    ok this is BS my launcher keeps saying that user identification is unavailable at this time come on enmasse get your **** together

    I posted an update to this issue here. You should be able to log in now! =)
  • matt84matt84 ✭
    Proio wrote: »
    Possible fix for excessive load times. Okay so I decided to exclude TERA exe and folder from Windows Defender and my load times is back to less than 10 seconds. Here's what I did. Hope this helps. I'm using TERA through Steam, Windows 10 and Malwarebytes for anyone wondering. I tried this both by launching through steam and through the TERA folder, both work for me.

    Excessive Load Times

    this also appears to have fixed my excessive load times... thanks :)
  • DeminarinDeminarin ✭
    My game is having insane issues launching. I can SOMETIMES launch it. Other times it will say its running int he background but never launch, fatal game client error, time out error. I've repaired files about 10 times now and nothing is working.
  • NightMoon140NightMoon140 ✭✭
    Any word with the slow launching showing up I don't have window 10 , window defender been off for me and malwarebytes I don't have I using mcafee that had came with my laptop stink waiting for the launch to show up after crashing when in party.
  • UltemeciaUltemecia ✭✭✭
    NightMoon140 wrote: »
    Any word with the slow launching showing up I don't have window 10 , window defender been off for me and malwarebytes I don't have I using mcafee that had came with my laptop stink waiting for the launch to show up after crashing when in party.

    First off, delete the crap outta that mcafee. That is the most crap [filtered] garbage AV ever made next to norton. Also disabling mcafee may fix your issue as it's not an issue directly related to malwarebytes or defender. It's antivirus as a whole. Something is gaining attention in tera and causing real time scans of the files in tera. I'd be willing to bet that if any off you turned of real time protection you'd see a decrease in load times as the slow load times are probably due to the system accessing the files tera needs to access on startup.
  • SinkingShipSinkingShip ✭✭
    Proio wrote: »
    Possible fix for excessive load times. Okay so I decided to exclude TERA exe and folder from Windows Defender and my load times is back to less than 10 seconds. Here's what I did. Hope this helps. I'm using TERA through Steam, Windows 10 and Malwarebytes for anyone wondering. I tried this both by launching through steam and through the TERA folder, both work for me.

    Excessive Load Times

    This fixed my load times. I dunno why but thanks!
  • NightMoon140NightMoon140 ✭✭
    thanks Ultemecia but what I don't get is I always trun real time off and never did that before until now thogh like I say it had came with my laptop when I got it 7month ago.
  • UltemeciaUltemecia ✭✭✭
    Hmm, maybe your AV scans outside the realm of real time on things that have changed/been accessed lately (ie config files) in any location it deems suspicious.
  • CcoffeeCcoffee ✭
    I suppose I'm supposed to post it here. The Launcher when closing always says "Are you sure you want to close, leaving the launcher open will allow automatic patching." However, during any patch since the gunner one, leaving the launcher open not only doesn't automatically patch but sometimes breaks the patcher so you have to repeatedly request it to work (usually by opening and closing repeatedly) and then once it does finally patch you have to close everything once more and restart from the launcher in order to log into the server.
  • RikterRikter ✭✭
    I went to login today after I got off work, and the launcher just stalls (at 0%). No matter what I do that is what I get. And the repair feature doesn't work either, its grayed out. Any suggestions?
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