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PSA for staff: Login issues

ArcherOfEnvyArcherOfEnvy
edited March 2017 in TERA PC - General Discussion
The issue is minor but Ops and you guys might keep an eye out on the login server. I was able to login, but the first 3 times it hanged and I had to restart the launcher two times, the second time it gave me a loading login screen with a Retry button. It might be (if you guys are using AWS and the such) that due to yesterday's outages or the day before yesterday, this might have caused some slight disruptions to logging in.

@Spacecats @CobaltDragon @Noesis @Smoreceror @Malrok @Geletron Please monitor. It's a minor non-issue, but you never know.
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Comments

  • LotusEliseLotusElise ✭✭
    edited March 2017
    Same for me, DC'd around 15mins ago - no get in. :(


    - Edited by GM Cobaltdragon - 7:25 am PST
    Just wanted to provide a heads up that I just saw this Thread and have now contacted an appropriate department to find out what's going on.
    Will try to provide more information as soon as possible.
  • LKT6YRW4NHLKT6YRW4NH ✭
    I can't login either, it asked for my user id and psw all over but it won't let me log in. Keeps saying server error. Argggg
  • ZhuriiZhurii ✭
    Can't get in either :/
  • BertekcBertekc ✭
    SAME!!! i was in, but then the game crash also the launcher too...

  • AkthanakosAkthanakos ✭✭✭
    Same here. :(
  • X4NR567YNDX4NR567YND ✭
    can't login - service error
  • PatutuPatutu ✭
    Yeah. I can't login either. When I try to login it just keeps saying 'submitting'
  • ShesoulShesoul ✭✭
    I am the same..
  • BitMeTwiceBitMeTwice ✭
    Same. First time in almost a year . Can't log in. This is going to cost me the 7 day buff on 3 servers. Please Fix!
  • ShesoulShesoul ✭✭
    Patutu wrote: »
    Yeah. I can't login either. When I try to login it just keeps saying 'submitting'

    ídem
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    ArcherOfEnvy wrote: »
    The issue is minor but Ops and you guys might keep an eye out on the login server. I was able to login, but the first 3 times it hanged and I had to restart the launcher two times, the second time it gave me a loading login screen with a Retry button. It might be (if you guys are using AWS and the such) that due to yesterday's outages or the day before yesterday, this might have caused some slight disruptions to logging in.

    @Spacecats @CobaltDragon @Noesis @Smoreceror @Malrok Please monitor. It's a minor non-issue, but you never know.

    In addition: I was able to login, pressed play got a warning window 'launchGame.exe: Internal Server Error'. I hit OK and pressed play again, it loaded up Tera, brought me to the Server Select screen, did nothing. I clicked AV press Enter Server, it was a bit laggy and I got kicked off.

    Resulting in this:
    y3mPkAXFVD6m-4L_Dk7ygdPZ8r7cb3wAyXawpl6sfTQqKpRjzHayHjdqmqhDNlt9gknAHer2hCLQ6AxXBVoBomdJqu8CVulJPpVaJCLvqDIZTut54gBAlrz6Ae04XagOleJJ_FBNZ0sWGcFB3vzpRCyC_UaG-aAJR35_GEdhCISwHQ?width=1024&height=576&cropmode=none
  • ChibihimeChibihime ✭✭
    Cant log in q.q
  • hinniehinnie ✭
    Same here, cant log in.

    dZSCPk8.jpg
  • PatutuPatutu ✭
    ArcherOfEnvy wrote: »
    ArcherOfEnvy wrote: »
    The issue is minor but Ops and you guys might keep an eye out on the login server. I was able to login, but the first 3 times it hanged and I had to restart the launcher two times, the second time it gave me a loading login screen with a Retry button. It might be (if you guys are using AWS and the such) that due to yesterday's outages or the day before yesterday, this might have caused some slight disruptions to logging in.

    @Spacecats @CobaltDragon @Noesis @Smoreceror @Malrok Please monitor. It's a minor non-issue, but you never know.

    In addition: I was able to login, pressed play got a warning window 'launchGame.exe: Internal Server Error'. I hit OK and pressed play again, it loaded up Tera, brought me to the Server Select screen, did nothing. I clicked AV press Enter Server, it was a bit laggy and I got kicked off.

    Resulting in this:
    y3mPkAXFVD6m-4L_Dk7ygdPZ8r7cb3wAyXawpl6sfTQqKpRjzHayHjdqmqhDNlt9gknAHer2hCLQ6AxXBVoBomdJqu8CVulJPpVaJCLvqDIZTut54gBAlrz6Ae04XagOleJJ_FBNZ0sWGcFB3vzpRCyC_UaG-aAJR35_GEdhCISwHQ?width=1024&height=576&cropmode=none

    same thing just happened to me
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    ArcherOfEnvy wrote: »
    ArcherOfEnvy wrote: »
    The issue is minor but Ops and you guys might keep an eye out on the login server. I was able to login, but the first 3 times it hanged and I had to restart the launcher two times, the second time it gave me a loading login screen with a Retry button. It might be (if you guys are using AWS and the such) that due to yesterday's outages or the day before yesterday, this might have caused some slight disruptions to logging in.

    @Spacecats @CobaltDragon @Noesis @Smoreceror @Malrok Please monitor. It's a minor non-issue, but you never know.

    In addition: I was able to login, pressed play got a warning window 'launchGame.exe: Internal Server Error'. I hit OK and pressed play again, it loaded up Tera, brought me to the Server Select screen, did nothing. I clicked AV press Enter Server, it was a bit laggy and I got kicked off.

    Resulting in this:
    y3mPkAXFVD6m-4L_Dk7ygdPZ8r7cb3wAyXawpl6sfTQqKpRjzHayHjdqmqhDNlt9gknAHer2hCLQ6AxXBVoBomdJqu8CVulJPpVaJCLvqDIZTut54gBAlrz6Ae04XagOleJJ_FBNZ0sWGcFB3vzpRCyC_UaG-aAJR35_GEdhCISwHQ?width=1024&height=576&cropmode=none

    Secondary update: Logging into the website is also not working as intended. Signed in, took a while, was slow. The window disappeared, a text message appearing Successfully logged in. Webpage loading, waiting for account.enmasse.com and it refreshed back to the homepage, with the sign in and create account links still there. But when I click Sign In, it pops up the text message again, Successfully logged in and nothing else. Login Server seems to be up, but not working properly.
This discussion has been closed.