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PSA for staff: Login issues

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Comments

  • WickedIcexWickedIcex ✭
    im sure there fixing that problem too just need to wait all servers are down even ff http://tera.enmasse.com/server-status
  • czirencziren ✭✭
    They're doing what is best - SILENCE~
  • XuekaoXuekao ✭✭
    Nobupad wrote: »
    Well, I almost finished making my first character.

    this is something that does not happen often. dont let this discourage you from the game!
  • lily89lily89 ✭✭
    I just want to lvl up my popori lancer . *sob* guess my friend is right I won't able to catch up his slayer lv today . Well at least I can justify why i can't though lol .
  • BlueReprisalBlueReprisal ✭
    edited March 2017
    @Xuekao


    You mean 1000 hamsters being sacraficed to the machine god of servers so the server's work and don't blow up like this? No this happens quite often.
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    CandyMomoko wrote: »
    An announcement in the forums would be nice~!

    About what happened and what you are doing to fix it.

    What happened was, US was asleep. EU players had issues logging in. The login issue began around 2 - 3am (12 - 1pm CET), now after waiting for EME to begin their business hours, the login issue has been fixed and the game servers came crashing down for some reason. I know that the login and game servers aren't connected to eachother directly, but maybe they're performing emergency maintenance (I SURE HOPE SO)
  • TyzXtinTyzXtin ✭
    @lily89 leveling is easy what server you in? i might help you (= TR here
  • PsychoLinChanPsychoLinChan ✭✭
    I was at the last boss in dungeon when server went down, cmon xDD
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    I'm going with emergency server maintenance or another hardware failure like last time. The login issues have been fixed though, that I am sure of since most of us could login and got kicked from the server because they went down.
  • BlueReprisalBlueReprisal ✭
    edited March 2017
    Well if they're doing emergency maintenance a freaking "sorry we suck at our jobs we are going to work on a bit of maintenance to fix this ." Would be appreciated.
  • lily89lily89 ✭✭
    @TyzXtin
    TyzXtin wrote: »
    @lily89 leveling is easy what server you in? i might help you (= TR here
    Well TR like you but don't worry this is my 7th char lol and my 2nd lancer XD I'm just bored so keep making new chars even though some is repeat class of each other .

  • TyzXtinTyzXtin ✭
    @BlueReprisal remember they are human and nobody is perfect my friend (= no need to put them down just ask for a better service or event. hehe
  • ProioProio ✭✭
    ArcherOfEnvy wrote: »
    CandyMomoko wrote: »
    An announcement in the forums would be nice~!

    About what happened and what you are doing to fix it.

    What happened was, US was asleep. EU players had issues logging in. The login issue began around 2 - 3am (12 - 1pm CET), now after waiting for EME to begin their business hours, the login issue has been fixed and the game servers came crashing down for some reason. I know that the login and game servers aren't connected to eachother directly, but maybe they're performing emergency maintenance (I SURE HOPE SO)

    NA players are also up and it's not just EU players who are up now trying to play. If the login issues has been fixed then clearly someone is up and a forum post should be made to keep players up to date. Instead it's the usual no communication from EME which just leaves players guessing. Terrible.
  • WickedIcexWickedIcex ✭
    people cant work while they are sleeping ya know .-. there working on it now just got to wait
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    BlueReprisal wrote: »
    Well if they're doing emergency maintenance a freaking "sorry we suck at our jobs we are going to work on a bit of maintenance to fix this ." Would be appreciated.

    Remember that the issue began during sleep hours for EME. It could be emergency maintenance to diagnose the problem, when exactly it occured, why it did and how to prevent it in the future or what to do when it happens outside business hours. I DON'T KNOW WHAT ELSE TO TELL YOU T_T I AM SORRY. But hey atleast we all can login, but we'll have to wait until they kick up the game servers again.
This discussion has been closed.