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Cannot enter server

ArcherOfEnvyArcherOfEnvy
edited March 2017 in TERA PC - General Discussion
I am not receiving any error messages, the servers are all online and operational. I closed out my launcher and signed in again, still pressing enter server on the select screen gets me nowhere.

Update: It feels very laggy, refreshing the server list takes a little bit as well.

Comments

  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    edited March 2017
    Update 2: @Spacecats @CobaltDragon @Smoreceror @Noesis I repaired my game client through the launcher after multiple attempts of closing the launcher and logging in, whatever I have done so far seems of no use. I am still stuck at the server select screen. Clicking enter server does nothing, clicking refresh refreshed the server list allbeit a bit laggy and slow. It could be ping related, I did a tracert to both diag.enmasse.com and patch.tera.enmasse-game.com (Akamai CDN, obviously no higher than 5ms), as for the diag.enmasse.com tracert: I have seen nothing out of the ordinary for me (EU player), all response times are normal, so I doubt its a routing issue.

    This happened after today's maintenance. I have never had any issues during server select, literally my first time. PLEASE DON'T TELL ME I AM THE ODD ONE OUT :angry:
  • StarSpriteStarSprite mod
    I was able to log in without any issue and I haven't heard anyone else complain about not being about to log in. You may need to contact support to see why you're having trouble.
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    StarSprite wrote: »
    I was able to log in without any issue and I haven't heard anyone else complain about not being about to log in. You may need to contact support to see why you're having trouble.

    Obviously repairing the client didn't help me at all. Contacting support will probably get me answers like, repair your game client, following steps I already performed, etc. It will only frustrate me further. But whatever, I'll give it a shot. :expressionless:
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    StarSprite wrote: »
    I was able to log in without any issue and I haven't heard anyone else complain about not being about to log in. You may need to contact support to see why you're having trouble.

    I also doubt it has to do with my security software or firewall either. This is the first time such an issue popped up after maintenance, on the AV discord some guild members of a guild are reporting higher ping in-game.
  • StarSpriteStarSprite mod
    ArcherOfEnvy wrote: »
    StarSprite wrote: »
    I was able to log in without any issue and I haven't heard anyone else complain about not being about to log in. You may need to contact support to see why you're having trouble.

    Obviously repairing the client didn't help me at all. Contacting support will probably get me answers like, repair your game client, following steps I already performed, etc. It will only frustrate me further. But whatever, I'll give it a shot. :expressionless:

    When you submit your report be sure to list everything you've already tried so they have a better idea of what is not causing the problem. I dont know how much help you'll get from the forums. :|
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    edited March 2017
    StarSprite wrote: »
    ArcherOfEnvy wrote: »
    StarSprite wrote: »
    I was able to log in without any issue and I haven't heard anyone else complain about not being about to log in. You may need to contact support to see why you're having trouble.

    Obviously repairing the client didn't help me at all. Contacting support will probably get me answers like, repair your game client, following steps I already performed, etc. It will only frustrate me further. But whatever, I'll give it a shot. :expressionless:

    When you submit your report be sure to list everything you've already tried so they have a better idea of what is not causing the problem. I dont know how much help you'll get from the forums. :|

    In terms of response time: Forums > Support Ticket
    In terms of support: Support Ticket > Forums

    I was all set on playing after maintenance today too. :angry:
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    @Spacecats @Malrok @Noesis @CobaltDragon Could you guys poke anyone at CS please. I really want to play for the remaining time I'm still awake instead of waiting for tomorrow. Anything else I could try? Someone from Ops that could help me identify where the issue of not being able to get past the server select through my game client? I'm pretty sure IPs are logged when logging in and from where the character is playing.
  • counterpointcounterpoint mod
    The most common cause of this problem is that you're not on the right patch version. See the instructions I posted here:

    https://forums.enmasse.com/tera/discussion/comment/117660/#Comment_117660

    It would be particularly helpful if you could also do the first part and post your resulting patch server IP address here to verify if we might have another bad patch server node.
  • ArcherOfEnvyArcherOfEnvy Netherlands ✭✭✭
    @Spacecats @Malrok @Noesis @CobaltDragon I have been able to login last night. I launched the Tera Launcher after about an hour and a half again and it started patching again. Perhaps you guys could extend Tuesday's maintenance by 1 hour to let the Ops team check out the patch servers for irregularities.

    @counterpoint As for the result of the patch server node: I didn't really do that before the 15th attempt of getting back into Tera lol
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