[PC] We will be entering into maintenance on 1/28 at 8:00am, and have an expected downtime of 3 hours. For details, please visit the following link: http://bit.ly/terapcmaintenance

Cannot login to TERA account via website.


My main TERA account cannot be accessed via the website. I have tried logging in using the login with Facebook and it does not work. I have tried using the email attached to the account and I don't remember the answer to the security question. I dont know why I can log into my other accounts but not the one that has my FB attached.


  • same things happening to me have no idea whats going on.
  • :o oh, same thing happening here. I tried to sign in this afternoon to check if I had any forum alert and got the 404 error from both website and launcher. Thought it was just on my end, but I'm glad it's not :o hope they can fix it for the next maintenance...
  • Yeah like I cannot login to purchase EMP and it is making me very sad :/
  • I have the same problem, I haven't been able to log in with my Facebook account for the past 18+ hours. I get "error 404: page not found" on both the launcher and the website; however, I am able to log into the account that's not connected to my Facebook. I was hoping that the maintenance would fix it, but it didn't.
  • Are any of you able to log in to the website if you specifically log in from this page : ( http://support.enmasse.com/tera ) ?
  • edited March 2017
    When I open that link, and then click sign in, this is what I get (there's no "log in with Facebook" option, I tried it on a few different browsers): https://gyazo.com/f0f097f4b924c95e6410903ed14d4a00

    And when I try to log in via launcher/website, this is what I get:
  • Is anyone even going to look into this problem, it's been over 24 hours now that I'm unable to log in.. x:
  • We are investigating the problem. I haven't figured out the cause quite yet so I don't have an estimate on when it will be resolved.
  • The problem should be fixed now on our live server.
  • It's fixed now, thanks ^.^
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