[PC] We are aware of issues surrounding the event EP booster, and are working to resolve this. Currently, we are working towards having this fixed on Tuesday, 02/25 in a hotfix maintenance. We will have further details as we approach this fix. Thank you for your patience and understanding!

Cannot login to TERA account via website.


My main TERA account cannot be accessed via the website. I have tried logging in using the login with Facebook and it does not work. I have tried using the email attached to the account and I don't remember the answer to the security question. I dont know why I can log into my other accounts but not the one that has my FB attached.


  • same things happening to me have no idea whats going on.
  • :o oh, same thing happening here. I tried to sign in this afternoon to check if I had any forum alert and got the 404 error from both website and launcher. Thought it was just on my end, but I'm glad it's not :o hope they can fix it for the next maintenance...
  • Yeah like I cannot login to purchase EMP and it is making me very sad :/
  • I have the same problem, I haven't been able to log in with my Facebook account for the past 18+ hours. I get "error 404: page not found" on both the launcher and the website; however, I am able to log into the account that's not connected to my Facebook. I was hoping that the maintenance would fix it, but it didn't.
  • Are any of you able to log in to the website if you specifically log in from this page : ( http://support.enmasse.com/tera ) ?
  • edited March 2017
    When I open that link, and then click sign in, this is what I get (there's no "log in with Facebook" option, I tried it on a few different browsers): https://gyazo.com/f0f097f4b924c95e6410903ed14d4a00

    And when I try to log in via launcher/website, this is what I get:
  • Is anyone even going to look into this problem, it's been over 24 hours now that I'm unable to log in.. x:
  • We are investigating the problem. I haven't figured out the cause quite yet so I don't have an estimate on when it will be resolved.
  • The problem should be fixed now on our live server.
  • It's fixed now, thanks ^.^
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