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why zayo is awful and why savvis is better, and why they need to switch back

what the title says...

i live in texas and have perfect wired gigabit internet. my connection to all games is flawless, i have 0 loss on all games, except now, my connection to TERA is [filtered]. why? because of zayo.

when we had savvis, my average ping was 45-50... which is average for a dallas tx connection to a chicago server. now am i getting 75-80 average ping, which is [filtered]. if there are routing issues to only just texas then [filtered] fix it but for now, zayo is trash and has lag spikes too. pls fix or pls switch.
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Comments

  • ElinUsagiElinUsagi ✭✭✭✭✭
    EME is not your ISP so your routing is not EME problem.

    You can say that the change from Savis to Sayo is afecting many players but that change is better for even more players.
  • FezohFezoh ✭✭
    actually its not better for most players sorry, try posting again
  • voidyvoidy ✭✭✭✭✭
    edited April 2017
    It's the same for me. California player here, and every time Zayo got involved I'd get crazy instability, along with a bunch of other people, at relatively the same time every night for one to several hours. For a while I simply gave up playing after 4 pm, because that was when it started, and when it ended was a damn mystery.

    People were talking about this problem months ago, and they were met with a few sensible responses, a bunch of gaslighting, and a few people telling them to change their internet service provider. Attempts at fixing the issue (countless news announcements saying they were working on a fix to server instability) ignored the core problem, possibly because they really can't do much about it, and so it persists to this day. I don't see it much anymore, either because the problem's finally been put to bed somewhat (though your post indicates otherwise, but this weekend was laggy for just about everyone) or because I simply don't play as much as I used to.
  • FezohFezoh ✭✭
    its not just the instability but for me its the ping to the servers. some people, have the same ping, others have higher ping, others have lower. it is up to EN MASSE to talk to zayo about the routing to certain places or isp, because this server provider (zayo) has awful routing to central, and other places too apparently. going up to 80 ping from texas to chicago is ridiculous
  • ElinUsagiElinUsagi ✭✭✭✭✭
    edited April 2017
    Fezoh wrote: »
    actually its not better for most players sorry, try posting again

    Sadly for You that's not the case, the move from Savis to Sayo is thinking about most of players so sorry you thinking you and a hand full of ppl are most of the players is too daring.

    You can't say that 1>2, maths don't work that way ^^
    Fezoh wrote: »
    its not just the instability but for me its the ping to the servers. some people, have the same ping, others have higher ping, others have lower. it is up to EN MASSE to talk to zayo about the routing to certain places or isp, because this server provider (zayo) has awful routing to central, and other places too apparently. going up to 80 ping from texas to chicago is ridiculous

    That's also wrong, routing is up to the ISP users and their providers, it's like stating that Youtube has to change their servers becuase a lot of ppl stream slower than those whos trace route is optimal and better.

    Sorry but you got it all wrong about it.

    Want to improve your routing then try a VPN, that could help you a little.
  • aeee98aeee98 ✭✭✭✭
    This guy is funny, at least if you meant 40ms to 120ms out of nowhere it would have made some sense.

    70ms is playable ping even in PvP.
  • ElinUsagiElinUsagi ✭✭✭✭✭
    aeee98 wrote: »
    This guy is funny, at least if you meant 40ms to 120ms out of nowhere it would have made some sense.

    70ms is playable ping even in PvP.

    Even 180 stable ms are playable in most PvP and PvE content.

    The problem is when your ISP, your modem, your PC, your routing are not working properly and ppl thinks that the solution is complaining to the game's staff instead to using tools to improve their conection and routing.
  • XristosxXristosx ✭✭✭
    Its funny when you say that when it lowered my ping by 80 to 100ms difference. The issues you are having OP are related to your location and isp, Other people benefit from this, They originally had zayo for the longest time, the switch to savvis was only done back in late oct - early september last year, which caused largely increased lag for a certain set of people. So basically if you want to get your original ping back then use a vpn like WTFast, it'll route your internet to have said lowered ping trust me, but if you refuse to pay for a vpn then enjoy your higher ping. I've had to deal with this crap for 6 months with a vpn and now i can play tera normally again now they've switched back to the original routing they used. Also a 40 ping increase is nothing between 40 and 80, so stop complaining.
  • CatoriiCatorii ✭✭✭
    ElinUsagi wrote: »
    aeee98 wrote: »
    This guy is funny, at least if you meant 40ms to 120ms out of nowhere it would have made some sense.

    70ms is playable ping even in PvP.

    Even 180 stable ms are playable in most PvP and PvE content.

    The problem is when your ISP, your modem, your PC, your routing are not working properly and ppl thinks that the solution is complaining to the game's staff instead to using tools to improve their conection and routing.

    There's literally nothing we can do user-end to improve our connection through Zayo. We can't choose NOT to route through there when EME is forcing us to. Talking to our ISP isn't going to do anything at all - there's nothing they can do about an awful host.

    And saying Zayo is better for most people? Naw. Zayo is better for SEA/AU, and that's pretty much it. There's a rare few people out of those regions that don't suffer when Zayo is active, but most do. And seeing how this is NA TERA...well, they shouldn't be making it unplayable for NA players entirely. I don't know anyone from NA that gets better with Zayo, but I've seen a few of them on the forums from 6 months back when this same [filtered] was still going on.

    They could try to find a different routing service altogether that isn't either of these; there isn't only two. Maybe a different one wouldn't lag either region. But for some reason, they feel it's necessary to keep switching between them and making part of their playerbase lag like crazy every few weeks, just to make the other part of the playerbase lag when they switch back. You're not fixing anything by doing this, EME. It's like they think it'll magically stabilize at some point if they switch enough.
  • YamazukiYamazuki ✭✭✭✭✭
    edited April 2017
    Catorii wrote: »
    There's literally nothing we can do user-end to improve our connection through Zayo.
    There actually is a lot you can do, especially if you're American. Here's a hint, it's doing more than complaining on a gaming forum to a publisher that has literally 0 power in the business/political world. EME isn't the only who had to deal with this, and unfortunately other smaller games eventually died over it with really only the larger ones surviving because they have money to throw at the problem.
  • XristosxXristosx ✭✭✭
    edited April 2017
    Use a vpn, it'll fix your issues in no time.

    Everyone complaining that they(the player) have no power to fix it, they can with a vpn. Try one out.
  • CatoriiCatorii ✭✭✭
    edited April 2017
    Xristosx wrote: »
    Use a vpn, it'll fix your issues in no time.

    Everyone complaining that they(the player) have no power to fix it, they can with a vpn. Try one out.

    Yeah, the solution to EME screwing us over is to pay a subscription for a free game on top of the free game's subscription.

    ...yeah, okay. I have 40-60 ping when it's stable. I shouldn't have to use a VPN to not get lagspikes to 1-2k ping.
    Yamazuki wrote: »
    Catorii wrote: »
    There's literally nothing we can do user-end to improve our connection through Zayo.
    There actually is a lot you can do, especially if you're American. Here's a hint, it's doing more than complaining on a gaming forum to a publisher that has literally 0 power in the business/political world. EME isn't the only who had to deal with this, and unfortunately other smaller games eventually died over it with really only the larger ones surviving because they have money to throw at the problem.

    Pray tell how we can magically fix this. I'm pretty sure if it was fixable without paying for a VPN, people would've found the answer 8 months ago.
  • PoniloverPonilover ✭✭✭
    Quick question. If servers are physically in Chicago, why if I google the IP of tera.exe, it shows Seattle?
  • CatoriiCatorii ✭✭✭
    Ponilover wrote: »
    Quick question. If servers are physically in Chicago, why if I google the IP of tera.exe, it shows Seattle?

    EME's office is located in Seattle. The servers are physically located in Chicago.
  • FezohFezoh ✭✭
    http://imgur.com/b39uShq

    if you needed any proof of how [filtered] awful the routing is for zayo.............. here you go, literally 50 percent better with wtfast

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