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Server transfer problem (insufficient EMP when balance is sufficient)

Hi,

I'm writing here since currently it could be over a year before a support ticket gets answered, also curious if anyone has experienced a similar issue and was able to solve it. Having problems server transferring a character at the moment. I just topped up EMP to do this and I'm rather annoyed that I can't move my characters. My current EMP balance is more than sufficient to transfer character
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However, when selecting an eligible character to transfer, I'm met with this error.

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Tried clearing my browser history, cache, using a different browser, signing in and out of website, flushing my dns and renewing IP, I'm not sure what to try next. I want to transfer my character now, I just paid to do it, why can't I?

@Spacecats @Noesis @CobaltDragon @Geletron @Smoreceror

Comments

  • We had some account issues last night and early this morning. They should be resolved now. I would try to do the account transfer again today.
  • AistraAistra ✭✭
    I'm now having the same issue trying to purchase Anniversary gift boxes on the TERA store web page. My EMP balance is 12050 but when I navigate to the store page, it shows 50 as if I had not charged EMP.

    @Spacecats @Noesis @CobaltDragon @Geletron @Smoreceror
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