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Tera Rewards Issue

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Comments

  • YamazukiYamazuki ✭✭✭✭✭
    Juude wrote: »
    Jujube wrote: »
    Seems like the script to give last weeks reward points finally made it to my account. Didn't get the bonus of points for last week either. So much disappointment.

    Congratulations sir.

    I'm still waiting on mine....

    It seems I got 4k or so from it, although still no update on the status of it or a response on this other issue...
  • JujubeJujube ✭✭
    edited May 2016
    I know this is a lot of ask for but, once the script is finished running, maybe you guys could run it one more time. Just so we could get the amount the quests said we would get. I wouldn't have put so much effort into reward points on "double weekend" if I knew it was wasn't actually double. The current missing double points though... I don't know. At least if you grind now, you know what to expect.
  • TreesharkTreeshark admin
    We ran a script to reward everyone's missing points from the time between 5/17 and 5/24.
  • YamazukiYamazuki ✭✭✭✭✭
    Treeshark wrote: »
    We ran a script to reward everyone's missing points from the time between 5/17 and 5/24.

    What about the issue with us not being rewarded the full amount?
  • xxeelloossxxeellooss ✭
    Treeshark wrote: »
    We ran a script to reward everyone's missing points from the time between 5/17 and 5/24.

    although it was not double, at least i received my 10k(20k if double) points already. Thanks a lots. hope the player council will help out gathering feedback from players
  • DocWinterDocWinter ✭✭
    Ok, you ran a script to give the rewards points that were not given when NO rewards points were given out. I did not get mine, but that is not really surprising. Now, the question is, are you going to address the issue of the Vanguard Quests giving only HALF of the indicated rewards points for the IoD Bam quests?
  • AryachanAryachan ✭
    Juude wrote: »
    Yamazuki wrote: »
    Juude wrote: »
    The rewards actually work? I've done quite a lot of them by now and have yet to receive a single reward point even though i should have well over 1000 from the IOD dailies.

    You should be glad it at least works for you.

    I know it wasn't working before, but it should be now. If it's not working for some people then hopefully others will say so. It would be nice for all of this to be fixed.

    I can confirm it's still not working, i've done a few VG dailies that should've rewarded me about 680 reward credits in total.

    I got exactly 0.

    Just gonna put this out there, but reward points and reward credits are two different things. Reward credit is what you use to buy stuff in the reward shop, while reward points is what you need to rank up to the next tier of Tera reward.
  • sanj66sanj66 ✭✭✭✭
    Treeshark wrote: »
    We ran a script to reward everyone's missing points from the time between 5/17 and 5/24.
    and what about the reward points only giving half of what is displayed as should be rewarded? still only getting 120 for hydraths, nagas and giants, 90 for teraliths, fimbrilisks and fangspawns.....
  • DocWinterDocWinter ✭✭
    Question--is the Double Drop Weekend Event going to tell us it is giving us 2 items for every one it actually gives us? Like the Double Drop Vanguard (non)Event?
  • DocWinterDocWinter ✭✭
    Spacecats announced on the twitch stream that, even though they said they were doubling VG rewards, and the UI shows the Tera Rewards as being doubled, it was never their intention to double the Tera Rewards points component of the VG rewards. It was an unfortunate misconstruing of their intentions that we all read "doubling VG Rewards" to mean "doubling ALL VG Rewards". Silly us. Apparently, there is a "bug" in the UI for the VG window that insists on doubling the Tera Rewards points even though they did not want it to do so.
  • YamazukiYamazuki ✭✭✭✭✭
    DocWinter wrote: »
    Spacecats announced on the twitch stream that, even though they said they were doubling VG rewards, and the UI shows the Tera Rewards as being doubled, it was never their intention to double the Tera Rewards points component of the VG rewards. It was an unfortunate misconstruing of their intentions that we all read "doubling VG Rewards" to mean "doubling ALL VG Rewards". Silly us. Apparently, there is a "bug" in the UI for the VG window that insists on doubling the Tera Rewards points even though they did not want it to do so.

    Unfortunately that is the case: https://www.twitch.tv/enmasseentertainment/v/68987466 start around 6 minutes 50 seconds.

    Not sure why they didn't state this originally, it isn't a surprise we assumed it was meant to double as it is part of VGs and it was shown as doubled visually.
  • counterpointcounterpoint mod
    edited May 2016
    He didn't say that it wasn't their intention or that they didn't want it to do so, just that in practice it doesn't work, so it will not actually double the rewards because it's bugged. However, he did say that people should just ignore the fact that it shows double, so it means they're not going to turn around and give everyone extra later after the fact.
  • YamazukiYamazuki ✭✭✭✭✭
    edited May 2016
    counterpoint wrote: »
    He didn't say that it wasn't their intention or that they didn't want it to do so, just that in practice it doesn't work, so it will not actually double the rewards because it's bugged. However, he did say that people should just ignore the fact that it shows double, so it means they're not going to turn around and give everyone extra later after the fact.

    He said it showing double is the bug, implying they never intended on it doubling. So, it is working as intended aside for the visual problem. It's just a mistake, and it happens.
  • counterpointcounterpoint mod
    Yamazuki wrote: »
    counterpoint wrote: »
    He didn't say that it wasn't their intention or that they didn't want it to do so, just that in practice it doesn't work, so it will not actually double the rewards because it's bugged. However, he did say that people should just ignore the fact that it shows double, so it means they're not going to turn around and give everyone extra later after the fact.

    He said it showing double is the bug, implying they never intended on it doubling. So, it is working as intended aside for the visual problem. It's just a mistake, and it happens.
    I don't think it's that kind of mistake. The bug is just that BHS's vanguard double event doesn't work for TERA Rewards (because no other region has TERA Rewards yet). If it did work "out of the box", I doubt they'd complain. If they knew in advance that it didn't work (or didn't intend for it to work) they probably would have said so from the get-go. But, realizing that it's broken, they have two choices: write scripts to manually give everyone double (while respecting the daily caps?), or just say that it's going to give you 1x despite what it says and wait for BHS to fix the bug.

    Anyway... at the end of the day, the intention is less important than the effect, which is that everyone will just get 1x rewards, so arguing this is really just semantics and speculation.
  • YamazukiYamazuki ✭✭✭✭✭
    counterpoint wrote: »
    Yamazuki wrote: »
    counterpoint wrote: »
    He didn't say that it wasn't their intention or that they didn't want it to do so, just that in practice it doesn't work, so it will not actually double the rewards because it's bugged. However, he did say that people should just ignore the fact that it shows double, so it means they're not going to turn around and give everyone extra later after the fact.

    He said it showing double is the bug, implying they never intended on it doubling. So, it is working as intended aside for the visual problem. It's just a mistake, and it happens.
    I don't think it's that kind of mistake. The bug is just that BHS's vanguard double event doesn't work for TERA Rewards (because no other region has TERA Rewards yet). If it did work "out of the box", I doubt they'd complain. If they knew in advance that it didn't work (or didn't intend for it to work) they probably would have said so from the get-go. But, realizing that it's broken, they have two choices: write scripts to manually give everyone double (while respecting the daily caps?), or just say that it's going to give you 1x despite what it says and wait for BHS to fix the bug.

    Anyway... at the end of the day, the intention is less important than the effect, which is that everyone will just get 1x rewards, so arguing this is really just semantics and speculation.

    Actually, this wouldn't be the first time they made this mistake. Recent example being the last enchantment event where they worded the announcement poorly. This is simply an oversight again, which as I said, mistakes tend to happen. If you listen to what he said he had said the bug is simply the visuals, whether they are capable of doubling the rewards or not means very little to change what was said. They have a lot going on and have been busy, it is understandable to miss out on these sort of details. It is simply best for them to know they made a mistake, without trying to justify it, so they can take it as a learning experience and hopefully avoid making these mistakes again and again. Maybe even the Player Council will be able to assist with these sort of things in the future when that is all set up.
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