Compensation?
I mean people usually shouldn't ask for this since most of the time issues are caused unforseen events, but these lags/spikes/downtimes are getting so ridiculous it's not even on reasonable bounds anymore for people who actually pay to play your game.
2
Comments
1. Elite for 5-days
2. Tera event coins x100 (similar to anniversary tokens)
3. Appearance Change Voucher
4. low/med/high/top tier dungeon reset scrolls x2 of each
(Source: Yosha)
Appearance changer? Yes please LOL.. I need one.
> Like KTera lag compensation:
>
> 1. Elite for 5-days
> 2. Tera event coins x100 (similar to anniversary tokens)
> 3. Appearance Change Voucher
> 4. low/med/high/top tier dungeon reset scrolls x2 of each
>
> (Source: Yosha)
This would be so lovely to receive. Normally I don't agree with the community when they holler for compensation, but considering the game is unplayable for 2 days now, things need to be done to reward your player base for putting up with it. @Halrath @Spacecats
The way KTERA give out compensation cahnged back in December 1st, 2016; and it varies based on the types. They have a chart for it as well.
1. Extended Maintenance
Less than 4 Hours Extension = TERA Ext. Maint. Compensation Box I
5x Strong Bravery Potion
5x Federation Supply: Health Potion
5x Federation Supply: Strong Box Key
16x Personal Premium Alkahest
1x [Event] Blessed Enigmatic Scroll
500x Federation Supply: Noctenium Infusion
More than 4 Hours Extension = TERA Ext. Maint. Compensation Box II
5x Strong Bravery Potion
5x Federation Supply: Health Potion
5x Federation Supply: Strong Box Key
16x Personal Premium Alkahest
1x [Event] Blessed Enigmatic Scroll
500x Federation Supply: Noctenium Infusion
1x 1-day VIP (Elite equivalent)
2. Temporary Maintenance
Less than 4 Hours Extension = TERA Temp. Maint. Compensation Box I
5x Strong Bravery Potion
5x Federation Supply: Health Potion
20x Federation Supply: Divine Infusion
5x Federation Supply: Strong Box Key
16x Personal Premium Alkahest
1x [Event] Blessed Enigmatic Scroll
500x Federation Supply: Noctenium Infusion
More than 4 Hours Extension = TERA Temp. Maint. Compensation Box II
5x Strong Bravery Potion
5x Federation Supply: Health Potion
20x Federation Supply: Divine Infusion
5x Federation Supply: Strong Box Key
32x Personal Premium Alkahest
1x [Event] Blessed Enigmatic Scroll
500x Federation Supply: Noctenium Infusion
1x Federation Supply: Complete Crystalbind
1x 1-day VIP (Elite equivalent)
3. Long-term instability/ Maintenance
More than 7 hours of Maintenance = TERA Compensation Box
5x Strong Bravery Potion
5x Federation Supply: Health Potion
20x Federation Supply: Divine Infusion
5x Federation Supply: Strong Box Key
32x Personal Premium Alkahest
1x [Event] Blessed Enigmatic Scroll
500x Federation Supply: Noctenium Infusion
1x Federation Supply: Complete Crystalbind
1x 3-day VIP (Elite equivalent)
These are base reward. They also might add more on top of these based on type or severity of issue.
Additional compensation include
Federation Supply: Complete Crystalbind
TERA coin (opens shop with various items)
x-day VIP (Elite equivalent)... which is usually 1 or 3 days
Race Change Voucher
Appearance Change voucher
Name Change voucher
...
usually the vouchers come along with long-term extended maintenance of server issues.
No need for discussion, as majority of the playerbase would like this as compensation.
Glad to hear your priorities are on point. Hopefully both goes well.