What EME is doing to reduce lag in TERA [Updated 5/18]

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Comments

  • 1 5 ms 4 ms 3 ms 192.168.25.1
    2 28 ms 27 ms 29 ms gvt-b-sr04.spo.gvt.net.br [189.59.241.165]
    3 83 ms 86 ms 32 ms 187.115.223.61.static.host.gvt.net.br [187.115.223.61]
    4 42 ms 42 ms 34 ms 201.22.64.97.dynamic.dialup.gvt.net.br [201.22.64.97]
    5 29 ms 53 ms 29 ms grtsanem4-4-0-9-4.net.telefonicaglobalsolutions.com [216.184.112.152]
    6 143 ms 142 ms 143 ms 94.142.98.177
    7 172 ms 172 ms 172 ms 5.53.7.89
    8 176 ms 175 ms 177 ms abovenet-6-1-5-0-grtwaseq6.net.telefonicaglobalsolutions.com [213.140.55.222]
    9 179 ms 203 ms 176 ms ae15.cr2.dca2.us.zip.zayo.com [64.125.31.41]
    10 207 ms 209 ms 209 ms ae27.cs2.dca2.us.eth.zayo.com [64.125.30.248]
    11 206 ms 207 ms 206 ms ae4.cs2.lga5.us.eth.zayo.com [64.125.29.30]
    12 200 ms 202 ms 204 ms ae3.cs2.ord2.us.eth.zayo.com [64.125.29.213]
    13 219 ms 215 ms 214 ms ae27.cr2.ord2.us.zip.zayo.com [64.125.30.245]
    14 222 ms 235 ms 244 ms ae1.mpr1.ord6.us.zip.zayo.com [64.125.30.119]
    15 822 ms 688 ms 502 ms ae2.mpr1.ord5.us.zip.zayo.com [64.125.28.66]
    16 201 ms 200 ms 201 ms 208.67.49.145

    There is really something wrong with zayo. This was a trace made at 7:00 am PDT.
  • Why do the servers are up but I can't queue for MT ?
  • thank you for this post. I am one of the players that have the misfortune of going through the Zayo nodes. I had all but given up on seeing a playable Tera again. This gives me hope that one day I may be able to at least farm BAM's on IOD again or run a dungeon without feeling like a trap. I will keep logging into Tera daily until I see a change in my ping and fps. In other MMO's my fps is between 70 and 50 in Tera can drop under 5 depending on time of day and dungeon ..... It is good to know that hopefully soon I may see a playable Tera again.
  • clfarron4clfarron4 ✭✭✭✭
    edited May 2017
    @Geletron I would submit this as a support ticket, but unfortunately I already have two and cannot submit any more,

    - The exact time you experience a major lag spike: 13/May/2017 at 21:35 BST/12:35 PST
    - What you were doing in game when you experienced a lag spike: Tanking Bathysmal Rise, with a PUG. Healer disconnected, party wiped from being unable to do anything because of lag.
    - What character class you are playing: Brawler
    - What server you are playing from: Mount Tyrannas
    - Some information on how you connect to the TERA server (what country or region in North America and wi-fi, Ethernet, and ISP): United Kingdom, Wired, BT

    Traceroute at 13/May/2017 at 21:35 BST/12:35 PST
    tracert 208.67.48.145
    
    Tracing route to 208.67.48.145 over a maximum of 30 hops
    
      1     1 ms    <1 ms     3 ms  192.168.1.1
      2     *        *        *     Request timed out.
      3    11 ms    11 ms    17 ms  31.55.186.193
      4    12 ms    11 ms    11 ms  31.55.186.224
      5    11 ms    12 ms    11 ms  195.99.127.108
      6    11 ms    17 ms    11 ms  62.6.201.144
      7    11 ms    11 ms    11 ms  213.137.183.32
      8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
      9    90 ms    90 ms    89 ms  166-49-169-110.eu.bt.net [166.49.169.110]
     10    88 ms    88 ms    90 ms  208.173.158.13
     11   114 ms   110 ms   110 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
     12   110 ms   110 ms   111 ms  206.28.96.209
     13   109 ms   109 ms   109 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    

    Traceroute at 13/May/2017 at 21:40 BST/12:40 PST
    tracert 208.67.48.145
    
    Tracing route to 208.67.48.145 over a maximum of 30 hops
    
      1     2 ms     2 ms     6 ms  192.168.1.1
      2     *        *        *     Request timed out.
      3    11 ms    11 ms    21 ms  31.55.186.193
      4    11 ms    11 ms    11 ms  31.55.186.224
      5    12 ms    11 ms    11 ms  195.99.127.108
      6    11 ms    11 ms    11 ms  62.6.201.144
      7    11 ms    12 ms    11 ms  213.137.183.32
      8    95 ms    95 ms    95 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
      9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
     10    88 ms    88 ms    89 ms  208.173.158.13
     11   111 ms   110 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
     12   113 ms   111 ms   112 ms  206.28.96.209
     13   109 ms   109 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    


    Traceroute at 13/May/2017 at 21:45 BST/12:45 PST
    tracert 208.67.48.145
    
    Tracing route to 208.67.48.145 over a maximum of 30 hops
    
      1    <1 ms     1 ms    <1 ms  192.168.1.1
      2     *        *        *     Request timed out.
      3    12 ms    14 ms    15 ms  31.55.186.193
      4    12 ms    11 ms    11 ms  31.55.186.224
      5    11 ms    12 ms    11 ms  195.99.127.108
      6    11 ms    11 ms    11 ms  62.6.201.144
      7    12 ms    12 ms    11 ms  213.137.183.32
      8    95 ms    95 ms    96 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
      9    92 ms    92 ms    91 ms  166-49-169-110.eu.bt.net [166.49.169.110]
     10    90 ms   130 ms    88 ms  208.173.158.13
     11   114 ms   118 ms   114 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
     12   110 ms   111 ms   111 ms  206.28.96.209
     13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    

    Traceroute at 13/May/2017 at 21:55 BST/12:55 PST
    tracert 208.67.48.145
    
    Tracing route to 208.67.48.145 over a maximum of 30 hops
    
      1    <1 ms    <1 ms    <1 ms  192.168.1.1
      2     *        *        *     Request timed out.
      3    11 ms    10 ms    12 ms  31.55.186.193
      4    13 ms    11 ms    12 ms  31.55.186.224
      5    12 ms    11 ms    11 ms  195.99.127.108
      6    12 ms    11 ms    11 ms  62.6.201.144
      7    11 ms    11 ms    11 ms  213.137.183.32
      8    94 ms    94 ms    94 ms  ixp1-xe-1-1-0-0.us-ash.eu.bt.net [166.49.208.123]
      9    90 ms    90 ms    90 ms  166-49-169-110.eu.bt.net [166.49.169.110]
     10    88 ms    88 ms    88 ms  208.173.158.13
     11   113 ms   111 ms   111 ms  cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242]
     12   112 ms   110 ms   111 ms  206.28.96.209
     13   109 ms   108 ms   108 ms  hr3-xe-8-0-0.elkgrovech3.savvis.net [204.70.198.73]
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    

    I should be hitting an En Masse Entertainment server by hop 18 at the latest, but it's very clear that I'm not getting there.
  • 5H96Y49G6D5H96Y49G6D ✭✭✭
    There's more lag than before. This is becoming really tiring. We can't even do VHHM without wiping because of the lag .-.

    exaggeration
  • TianaTiana ✭✭✭
    Stand in Castanica- no lag.
    Stand in Dragonfall- lag.
    Stand in Seren's Lake- lag.
    Stand in Velika's main 'hang out' area- little lag...

    It's been worse recently. I shouldn't be experiencing lag in an area dead of people, and then experience little to non in a slightly packed area.
  • Tiana wrote: »
    Stand in Castanica- no lag.
    Stand in Dragonfall- lag.
    Stand in Seren's Lake- lag.
    Stand in Velika's main 'hang out' area- little lag...

    It's been worse recently. I shouldn't be experiencing lag in an area dead of people, and then experience little to non in a slightly packed area.

    Do you mean that your FPS drops? If so, that isn't what this thread is about, and has always been a problem due to poor client optimization.
  • DreadweaverDreadweaver ✭✭✭
    And mine seems got stable fine after extra fix. I did had skill delays and 2 fps in Kalivans dung but it passed itself. O.o yesterday evening (8 hrs ago) a bit lagged. Pressed skill and it worked not always (healing) or with delays(in warrior). But it was rare. I admit there os no anything perfect and they weren't significant for me.

    After that fix even ping somehow dropped from 190-205 to 175-180. Feels so good.
    Thanks EME. :love:
  • Every party I've been in for the past few days has had at least one person disconnect repeatedly >.<
  • HippyKHippyK ✭✭
    edited May 2017
    I have disconnected 9 out of the last 12 abscess runs.. started over the last 24 hours or so i think

    Usually never disconnect.. not during rally or Spacecats bam summon/lag fests nothing.. but last 24 hours have been a complete joke.

    Only been happening over the last day in dungeons really.. during combat. Funny thing is.. it doesnt freeze, for like 10 seconds I can see everyone else attacking, dodging etc.. and I can still move around.. just not attack at all.. then.. "you have been disconnected" [filtered] [filtered]*... potato servers bs

    I wonder if it is something to do with the whole dynamic load balancing thing they have been experimenting with.. like.. maybe the server dumps high pingers during load/handover or something like that. Either way.. it is guaranteed end of game for anyone experiencing this.

    I hope they fix it soon.
  • As far as my ping going wild is due to zayo c**p peering my ping jumps from 47 ms to 159 ms from 1 regional server to another,regional zayo peering is killer.
  • I suspect the issues you three above are describing may be peering/routing issues, as it seems to be unlike the spikes that were affecting everyone globally before. Where are you connecting from?
  • 5H96Y49G6D wrote: »
    There's more lag than before. This is becoming really tiring. We can't even do VHHM without wiping because of the lag .-.

    exaggeration

    I wish I was
  • 5H96Y49G6D wrote: »
    There's more lag than before. This is becoming really tiring. We can't even do VHHM without wiping because of the lag .-.

    exaggeration

    I wish I was

    What server are you playing on?
  • ILikeTeddyBearsILikeTeddyBears ✭✭✭
    edited May 2017
    5H96Y49G6D wrote: »
    There's more lag than before. This is becoming really tiring. We can't even do VHHM without wiping because of the lag .-.

    exaggeration

    I wish I was

    What server are you playing on?

    AV, its been getting worse as time goes by tbh
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