"We see no evidence of server side lag."

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Comments

  • canikizu wrote: »
    @Spacecats The noctenium problem has been here ever since Noctenium was introduced. It's not the main cause whatsoever. The way it works is, every time you consume ONE noctenium, the game will make a call to server to open your inventory, search through your inventory for noctenium, and minus ONE out of it. It was just the way the game is coded, and not a bug. Even though it shouldn't be that inefficient, we didn't have problem with noctenium since it was introduced long time ago.

    Ah sure that makes sense, thanks. I can see that requiring more data to be sent/received. So it's not just a matter of more skills happening in a given length of time.

    So with the move to noct potions, it seems like that issue wouldn't exist. Luckily I'm not the one that has to investigate it, just pass along the info :p
  • canikizu wrote: »
    @Spacecats The noctenium problem has been here ever since Noctenium was introduced. It's not the main cause whatsoever. The way it works is, every time you consume ONE noctenium, the game will make a call to server to open your inventory, search through your inventory for noctenium, and minus ONE out of it. It was just the way the game is coded, and not a bug. Even though it shouldn't be that inefficient, we didn't have problem with noctenium since it was introduced long time ago.

    yeah but as i said tera's code is a messed up bowl of spaghetti code. we can't know what exactly the new patch affected. maybe it made the noctenium issue even worse somehow. since people seem to be onto something i 'd say we don't dismiss it that fast.
  • Spacecats wrote: »
    The noctenium theory is interesting. I've passed it on to the team in hopes that it will help uncover some of the spiking issues people are experiencing. No doubt Gameforge has also passed it on to Bluehole since it was brought up in their forums (but we'll check and make sure they're aware).

    As for those saying that EME doesn't acknowledge game latency, let me assure you guys that it's something we're aware of. There are definitely situations where every person in a party experience lag at the same time, and it has nothing to do with their ISP. That doesn't mean when a player is lagging that it can't be a mixture of many things. I know it's easier to look at lag as a single problem with a single fix, but it's not that easy. If you're playing from Estonia on a spotty wi-fi connection, a skywhale bumps your router, and then TERA servers hiccup all at once, you're going to have... a bad time. If you're playing from Chicago that's less likely to happen, but even local connections get lag especially during peak hours of the day.

    (Playing from Australia on the other hand... flawless -_-)

    What we've found is that when server-side issues occur it's typically a big spike. The whole encounter will freeze and skills will be unresponsive for everyone in the instance. There's been an increase of this lately and our Operations team is still investigating (along with Bluehole) to find out why that's the case.

    When it's an ISP or server network issue, players typically see an overall increase in ping and more subtle delays in the response times of skills or inventory/menus opening. Sometimes they just disconnect completely. That can be caused by network congestion in Chicago (like if there's a DDoS attack) or any number of things closer to the player's home that will be outside of our control. That's why we ask for diag files that have routing information.

    So when we say that there's no evidence of network congestion on the server side of things, please don't take that to mean that we don't believe you're lagging or that it's all in your head. It could still be game related. It could also be something outside of both your and our areas of control.

    thanks spacecats. i think everyone tends to overreact a little but we appreciate this type of response. covers all the bases!
  • edited June 13
    ppl dont get it its not vshm its VSLH=Velik's Sanctuary Lag Hard Mode
  • ok but lemme bust your theory: i dont use nocts at all and i still get lag when everyone else in my party does. (and no i dont have them in my inventory aswell, they all collecting dust in my bank)
  • It's not like my entire party from all over the world gets lag spikes at the same time, must be my ISP.
  • Athenril wrote: »
    It's not like my entire party from all over the world gets lag spikes at the same time, must be my ISP.

    Please read my comment.
  • Just want to say that, aside the issues in this thread, right at this moment there seems to be some major problem with Zayo that is causing problems for anyone on the East Coast. You'll probably notice problems even going to the TERA website, the account page... basically everything that's hosted at that datacenter. Hopefully Zayo fixes it soon.
  • edited June 14
    Having ping spikes while in a VSHM in CH. But it's still probably not server-sided. (sarcasm)
  • Just want to say that, aside the issues in this thread, right at this moment there seems to be some major problem with Zayo that is causing problems for anyone on the East Coast. You'll probably notice problems even going to the TERA website, the account page... basically everything that's hosted at that datacenter. Hopefully Zayo fixes it soon.

    East Coast here. Everything is lagging. From opening the inventory, to opening boxes, to moves. Everything has a longass delay on it.
  • Athenril wrote: »
    It's not like my entire party from all over the world gets lag spikes at the same time, must be my ISP.

    considering the main response we got here didnt even say that thanks for adding nothing.
  • edited June 14
    Athenril wrote: »
    It's not like my entire party from all over the world gets lag spikes at the same time, must be my ISP.

    Everyone is probably using the same ISP all around the world
    /s
  • edited June 14
    Hopefully Zayo will be ported directly to h*ell! :angry:

    Anyway thanks for info @counterpoint !
  • Ya, noct lag is old. Something new is causing few second freezing in dungeons. It could be totally coincidence, but I usually see a "system message" in chat right after the lag stops. The ones that are like "check out whatever for rewards etc...".
  • If it was actually noctenium lagg, why aren't other region servers affected by this? It's literally just NA that is having insane laggspikes every seconds (hover your mouse over your ping and you will see it).
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