[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until services are transferred. Our Service Moving Info page is now live here: https://bit.ly/tera_service_moving

Support Ticket status request

Deleted UserDeleted User
edited June 2017 in TERA PC - General Discussion
can you please check the ticket i sent for me, pretty urgent >.<

Ticket Number: 061817-000110

Comments

  • MaiiyuMaiiyu ✭✭
    And why exactly should your ticket be read before mine?
  • JenieveJenieve ✭✭✭
    gl with that mines been in for a week already there is literally no one working tickets except bearshoes you politely tells you to pfo and forces you to reopen a ticket
  • FleettFleett ✭✭✭✭
    I waited 2 weeks for my ticket to be solved, a new GM is working on it and actually made the issue way worse than what it already was lol.

    I'd take Nick aka Bear.Shoes any day.
  • tisnotmetisnotme ✭✭✭✭
    i had one acknowledge my ticket an nothing else , close the ticket and sent me an email wanting me to rate the good job they did closing the ticket with out fixing any problem
  • MaiiyuMaiiyu ✭✭
    I submitted a ticket for some minor stuff, but I actually have more major issues and I'm just waiting for their reply to tell them, Hopefully they do not close my ticket right after replying >.>
  • vkobevkobe ✭✭✭✭✭
    XALKM7LAEA wrote: »
    And why exactly should your ticket be read before mine?

    maybe he cant log and be forever outside of tera ;)
  • MaiiyuMaiiyu ✭✭
    vkobe wrote: »
    XALKM7LAEA wrote: »
    And why exactly should your ticket be read before mine?

    maybe he cant log and be forever outside of tera ;)

    I get that, but there are also people that has been waiting for 2 weeks now.. And besides if this actually works everyone's going to start making threads about their ticket o:)
  • Deleted UserDeleted User
    XALKM7LAEA wrote: »
    vkobe wrote: »
    XALKM7LAEA wrote: »
    And why exactly should your ticket be read before mine?

    maybe he cant log and be forever outside of tera ;)

    I get that, but there are also people that has been waiting for 2 weeks now.. And besides if this actually works everyone's going to start making threads about their ticket o:)

    if they actually check their support ticket, eventually people will stop doing this. they said they are training new "GMs" for customer support... wonder when are they going to ANNOUNCE the new GMs name on new thread... HOPEFULLY they are actually doing something about it >.>
  • GrimoirGrimoir ✭✭✭
    They also said they are prioritizing issues involving login problems. So other tickets will have to wait expecially race change ones.
  • YuhkaYuhka ✭
    2 weeks ? This is scary.
    I cut a ticket this morning because I bought Elite yesterday and my account is still normal.
    I hope a GM see this before I decide to ask Paypal for a chargeback.
  • Tenshi1Tenshi1 ✭✭✭✭
    This reminds me, they never responded to my ticket about my missing anni tokens LOL

    Oh well, you live you learn not to store that kind of thing in banks LOL
  • CobaltDragonCobaltDragon admin
    Sadly, I do need to close this Forum Thread.
    We are not able to offer to check submitted Support Tickets and give higher priority to the OP because a Forum Thread was made in an attempt to check the current status of it.
This discussion has been closed.