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Packet Loss

I know this was a large problem a while back where people were suffering heavy packet loss. I just finished building a new PC, and am having a hard time with Tera. Everything else is working just fine, but for whatever reason, I'm suffering 95-100% packet loss with Tera.
Since I know this was an issue a while ago for people, I was wondering if anyone has a fix for it, seeing as it is making the game literally unplayable atm. The PC itself is definitely capable of running Tera with no problems, seeing as it is better in every aspect than the one I was using before. The only difference that I can think of is that this one does not support wireless connections, so it's using ethernet. However, I used to use ethernet quite often on my old PC too and never encountered any issues with it.
Any help would be greatly appreciated.

For reference, this is what I'm seeing:

Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP- [You don't need my IP address]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
98/ 100 = 98% |
2 16ms 98/ 100 = 98% 0/ 100 = 0% 96.120.40.245
0/ 100 = 0% |
3 10ms 98/ 100 = 98% 0/ 100 = 0% xe-7-0-8-sur04.grandrapids.mi.michigan.comcast.net [68.85.189.157]
0/ 100 = 0% |
4 14ms 98/ 100 = 98% 0/ 100 = 0% te-9-1-ur02.mtmorris.mi.michigan.comcast.net [68.87.188.137]
0/ 100 = 0% |
5 21ms 98/ 100 = 98% 0/ 100 = 0% be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]
1/ 100 = 1% |
6 21ms 99/ 100 = 99% 0/ 100 = 0% hu-0-10-0-1-pe04.350ecermak.il.ibone.comcast.net [68.86.83.54]
0/ 100 = 0% |
7 22ms 99/ 100 = 99% 0/ 100 = 0% chp-edge-01.inet.qwest.net [216.207.8.189]
0/ 100 = 0% |
8 22ms 99/ 100 = 99% 0/ 100 = 0% chp-brdr-03.inet.qwest.net [205.171.93.70]
0/ 100 = 0% |
9 21ms 99/ 100 = 99% 0/ 100 = 0% 208.174.226.229
0/ 100 = 0% |
10 23ms 99/ 100 = 99% 0/ 100 = 0% hr2-te-12-0-1.elkgrovech3.savvis.net [204.70.198.82]
0/ 100 = 0% |
11 22ms 99/ 100 = 99% 0/ 100 = 0% 64.37.205.6
0/ 100 = 0% |
12 22ms 99/ 100 = 99% 0/ 100 = 0% 208.67.49.180

Basically, Losing 98% at first hop, then 1% more along the way, resulting in basically nothing going through.

Comments

  • edited July 2017
    Well, the first hop in this case is your router or gateway. But I'm practice I'm not sure what this really means -- you can't literally be having 95% to 100% packet loss or nothing would work at all. What are the symptoms you're experiencing in-game?

    I will say I find it a bit odd that your router is showing up as the second hop rather than the first. Could it be that you have a router that connects to another router rather than directly to the Internet? (Could it be that your ISP provided you wish a modem that serves as a router, but you put another router in front of it?)

    I might try connecting your desktop directly to your modem and seeing what happens.
  • SolheimSolheim ✭✭✭
    It is indeed a router that connects to a modem.
    The in game symptoms are simple: ping over 2k, load times over 5 minutes, and fps under 1. And that was on my 9th attempt to enter the server, connection timed out the other 8 times. Internet is working fine for everything else though for whatever reason. Guess I'll try with the modem directly.
  • SolheimSolheim ✭✭✭
    No change, sadly.
  • Solheim wrote: »
    It is indeed a router that connects to a modem.
    The in game symptoms are simple: ping over 2k, load times over 5 minutes, and fps under 1. And that was on my 9th attempt to enter the server, connection timed out the other 8 times. Internet is working fine for everything else though for whatever reason. Guess I'll try with the modem directly.

    Well... it sounds like there's something else going on here too. "Load times over 5 minutes and fps under 1" aren't related to the connection, but something on the PC. The game loads and renders locally, and the network traffic is just to keep the positions and statuses in sync. If the game's local performance is so horrible, that could easily cascade. It may well be that if you address that issue first, the network problems will go away.

    That said, your modem is itself a router/firewall, so you may continue to run into other trouble having the two layers. So even aside this TERA problem, I'd recommend either a) connecting everything directly to the modem, or b) seeing if your modem has an option to disable all the router/firewall features and just serve as a plain modem instead.
  • SolheimSolheim ✭✭✭
    Made sure all drivers were up to date (apparently was missing one in my video card, so that might make a difference), but then was getting an error on attempting to launch, so trying a full reinstall of the game. With any luck this will work x.x
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