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cant contact support, no acc armor code

736JTJMXGG736JTJMXGG
edited August 2017 in TERA PC - Bug Report
Hi, im sorry to write it here on forum but i have problem with logging in on my account. I tryed to write down support tickets twice but no ansver. I also added those adresses into exeptions list in my email ([email protected], [email protected]) but still didt obtain armor code. Well if i will not obtain acc armor code so i cant dissable it in account settings. Please somebody contact me
Paynex

Answers

  • NPCPakNPCPak ✭✭✭✭
    edited August 2017
    You're going to have to submit another ticket and wait until they answer you. The forum is mainly used for communication between players and as players, we are unable to help you with the problem that you are having. It's best to remove your e-mails from this forum discussion to keep yourself protected from account theft, since that may or may not happen. What I suggest you do is:

    1. Go to: http://support.enmasse.com/tera/tickets/submit
    2. Select a game: TERA
    3. Issue Type: TERA: Account Support
    4. Issue Details: I can't log into my account
    5. Additional Details: I did not receive the account armor email, or the code is not working
    6. Write your issue on what problem you're having, and what e-mail is having the problem.

    If you do wait and they do get back to you, try logging into your account, then going to: https://account.enmasse.com/users/account/profile and disabling your account armor (not recommended). Also, there might be a problem with your e-mail simply because of what kind of e-mail you're using. If you're not up to waiting for a response, I suggest you try making an e-mail using the following e-mail providers:

    1. Outlook/Hotmail
    2. Google Mail
    3. Yahoo

    Once you've made the e-mail, re-create the account and start from scratch. Anyways, these are the two best options I can come up with on helping you get logged in to TERA. I hope it works out for you, my friend.
  • 736JTJMXGG736JTJMXGG ✭
    OK
    1. i deleted my emails from this post
    2. if i will have code i can disable it on your link (: https://account.enmasse.com/users/account/profile) but cant do it withnout that code :)
    3. i will try to send another ticket
    4. i dont know why i have this problem i received code just fine in the past

    well i will try it a little bit more before i will have to start from scratch but im trying to get into my account for two months now so there is a liitle hope left so wish me good luck im going to write another ticket :D
  • NPCPakNPCPak ✭✭✭✭
    I wish you good luck, my friend. One last thing I can offer you is that It is possible to change your e-mail with another e-mail... if your current one doesn't work. I will give you the instructions on how to request a e-mail change:

    1. Go to: http://support.enmasse.com/tera/tickets/submit
    2. Select a game: TERA
    3. Issue Type: Account Support
    4. Issue Detail: I need help managing my account
    5. Additional Details: I want to change my e-mail or password
    6. Write your issue on what problem you're having, and what e-mail is having the problem. Mention a e-mail change request with the new e-mail you have chosen and how you want them to contact you with. It's best to mention any account details you know of, anything from main server use and character names.
  • 736JTJMXGG736JTJMXGG ✭
    thx man i just sent ticket so i will wait than i will try email change thanks for your tips,

    Payne
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