[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until services are transferred. Our Service Moving Info page is now live here: https://bit.ly/tera_service_moving
Support Ticket Wait Time
I have put in a ticket with you guys last week under my main email address asking for help to get my main account back. The email I was using for my main account got hacked and I am trying to log in from my new computer. Well I cant retrieve the account armour code from the hacked email to verify the new computer. I got a response from support saying they would change the email back to my old email address as long as I could verify my account info. I emailed back with the info they requested and now it has been pretty much a week with no response back and no fixing the email address so I can access my account...... I just want my account back so I can play again!..... Why after getting the initial response from support would it take so bloody long for them to get back at me and resolve the issue? Its not like it was a new ticket waiting for a first response. It was already answered and just waiting to be fixed. Come on guys...... About to drop your company and your game and just go back to AOC......
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