[PC] Maintenance will begin on 6/20 at 8am PDT, and is expected to last for 3 hours. For more information, please view the following thread: http://bit.ly/2MYtJv6

11/02 Various Technical Issues We're Investigating

Hey all,

We're investigating various issues following this morning's maintenance and subsequent server crashes:

- Player claims of data rollbacks (purchased or acquired items missing)
- Issues with players stuck in party

We'll post back with any progress/findings as we have them.

Thanks for your patience and understanding while we work to sort this out.



    We have restored those items that were lost directly to player's Item Claims. In the case where you opened a loot box, won an item, and then it was lost, please contact Customer Support (http://support.enmasse.com/tera). They can verify your receipt of the item and issue a new one.

    For those stuck in parties, this is a weird recurring bug that we do not have a reliable resolution for. We are working with the developers to try and sort it out.

    More to follow, but be aware that a resolution may not be immediate.
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