High Latency for Comcast Players 7 EST - 11 EST

124

Comments

  • counterpointcounterpoint ✭✭✭✭✭
    I mentioned this in the other thread, but if everyone could either post their traceroutes (to diag.enmasse.com) here, or send them to diag@enmasse.com, that's the data they are apparently looking for right now to narrow down this issue.

  • in my case, the ping is not my problem, the big problem is DC every 20 min x_x
  • MaxogMaxog ✭✭
    edited November 2017
    I raised this issue to Comcast 2 weeks ago. Between 830pm est to 910 est is when the lag happens everyday.

    We have to work TOGETHER to get this done.

    Ask them to escalate ticket number CR738330525 via any method available - live chat, phone, email, etc. Thanks everyone.
  • niahh wrote: »
    in my case, the ping is not my problem, the big problem is DC every 20 min x_x

    Exactly.
  • counterpointcounterpoint ✭✭✭✭✭
    niahh wrote: »
    in my case, the ping is not my problem, the big problem is DC every 20 min x_x

    Most likely, the cause is the same -- some giant spike in the route on the way to the server. Unfortunately, because of that, it might be hard to catch it on a traceroute, unless you're using a program that constantly monitors it.
  • Every night for the past week, I've been sitting at 125-499ms all night long. Makes it hard for me to farm dailies right after work :(. I normally sit at 25-39ms btw..
  • This isn't TERA or Comcast's issue. This is an issue with a third party connecting the two main parties (and you).

    Follow counterpoint's instructions and that'll be the best way to help them gather data to work on, even though they can't do much themselves.
  • welcome to Tera NA
  • MargaretheMargarethe ✭✭✭✭
    xirik wrote: »
    its all servers it started last night! That server "upgrade" though

    Curious, what upgrade?
    Last time the servers were upgraded, it was announced as a pride.

    Do we even know what was done?
    To be honest, could even be a downgrade.
  • Please submit a DX Diag to diag@enmasse.com - we have opened tickets with providers that are routing players all over the place.
  • Please don't just post the diag results here. We have opened tickets due to crazy routing issues and need them sent to diag@enmasse.com to make sure the network operations folks see these.
  • Well, I believe @counterpoint forwarded this image along, but if any of you are having the issues please don't count on just posting to the forums. In order for us to have real visibility we need you to send these to the above email address.
  • Naru2008 wrote: »
    This isn't TERA or Comcast's issue. This is an issue with a third party connecting the two main parties (and you).

    Follow counterpoint's instructions and that'll be the best way to help them gather data to work on, even though they can't do much themselves.

    THIS.
  • Naru2008 wrote: »
    This isn't TERA or Comcast's issue. This is an issue with a third party connecting the two main parties (and you).

    Follow counterpoint's instructions and that'll be the best way to help them gather data to work on, even though they can't do much themselves.

    THIS.

    Damn we ask for some acknowledgement and we get one word quoting someone else. I think for the most part we get it's not TERA SERVERS, but it is EME's choice in routing services. We were not always on Savvis. Yeah Zayo sucked too. At one point we were even on both Savvis and Zayo at the same time. Are there really no other alternatives? (Yes I've asked this before. As always Counterpoint responds more than EME does, saying that only EME knows. While EME is not saying anything, I really hope they are looking into it. I'm amazed I still have hope honestly.)
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