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Cannot purchase EMP

MazzrattaMazzratta
in TERA PC - Bug Report
I've been trying to purchase EMP for the past 2 hours, and each time I try, I get this weird error. 06cec41d48.png
I've tried doing all the fixes google says, even rebooted my router and computer, flushed DNS, even used a different browser all together, nothing.

Comments

  • MazzrattaMazzratta ✭
    Apparently the error is still going on, but has now overcharged me for EMP, and I received far more EMP than what was on my card....
  • NepentheaNepenthea ✭
    Same thing happened to me, I re-tried a lot of times and I'm now terrified if they've taken my money off me about 5 times... Please tell me this isn't happening, Tera better not over-charge me since the order was not confirmed. I'm going to be so upset if they do.
  • MazzrattaMazzratta ✭
    My issue is, I used a Visa prepaid card, so I got more EMP than they could charge on that card. I left the EMP that was over on my account, so I hope they can just remove it.
  • NepentheaNepenthea ✭
    Who knows, they might let you keep it since it's their own mistake... I still can't seem to get any EMP, did you get a confirmation e-mail or get to the payment process where you could confirm?
  • counterpointcounterpoint mod
    edited November 2016
    I reproduced this bug (to some degree -- at least I got the DNS error), but in every case: 1) the EMP was granted, and b) the confirmation email was sent. I reproduced the error (though the payment was successful) both with the credit card and PayPal purchase methods on the web store.

    It would not necessarily be the case that the payment was successful though -- it may have taken the authorization but failed, in which case it may still cause the same error even though the sale was not finalized. Basically the problem is that you cannot directly see the results of the purchase.

    For now, I recommend people just choose the Xsolla (700+ Payment Methods) option, as it also has a credit card option and should work fine. And if you're concerned about a purchase, send in a Ticket to support.
  • CalmOceanCalmOcean ✭
    @counterpoint I tried that 700+ Payment-method, it says; "It cannot process my payment at this time".
    So, there is no way for me to buy EMP.
  • NepentheaNepenthea ✭
    I tried the 700+ payment method and it worked like a charm, still it's really not fair to people who can't buy EMP today / yesterday.
  • PomkeePomkee ✭
    Yeah it's still not working today. Just tried to buy some for the sales and can't.
  • counterpointcounterpoint mod
    edited November 2016
    CalmOcean wrote: »
    @counterpoint I tried that 700+ Payment-method, it says; "It cannot process my payment at this time".
    So, there is no way for me to buy EMP.

    In your case there may be some other issue, though not sure what it is. If you're using a VPN I guess I'd try turning it off, but otherwise who knows... May need to contact support (though it's late for the sale now).
  • 9E3M6XDNF39E3M6XDNF3 ✭
    i need help
    whenever i buy emp with 700+ payment-method and when its about to check out the payment screens goes black.
    i really need ur help for this
  • Naru2008Naru2008 ✭✭✭✭
    Send in a support ticket and let them help you.

    Reviving a year old thread isn't the best way to get help on matters like this.
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