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Tera Launcher

Why does the Launcher fail so hard all the time? I have to open it about 10-15 times every time I want to play because it keeps closing for who knows what reason.

It pops up and the Launcher goes white which I assume is it trying to load the Log In screen. After about 10-15 seconds it closes the launcher. This happens all the time.

If the Log In Screen actually does load, I have about 10 seconds to input my credentials before it closes the Launcher.
Never will it save my information even though I click the checkbox all the time.

After I try a billion times, It finally succeeds in logging me in and letting me play. and It never closes or has another problem until I close the program when I turn off my computer. I have left the launcher running all day before and been able to close Tera and come back later and hit the Play button and it will go. But getting it to this point by having to battle the Log In Screen is just pure frustration.

Comments

  • That usually happens to me when:
    1. My internet is with some problems
    2. The Login server is with some kind of connection issue

    If you have that kind of problem frequently, you should check your connection or... I really have no idea what else it can be. :/
  • edited January 2018
    My guess is that it's trying to self-upgrade the launcher and failing (or is having problems connecting to the patch server and failing). I recommend, immediately after the launcher shuts itself off, to grab a copy of the launcher.log file in your install folder, and send that to Support in a ticket. That log file contains details of what the launcher is trying to do.

    If you feel comfortable posting that here, or sending it to me via PM, there's also a good chance I can figure it out using that, but otherwise send it to Support and they'll be able to read it.
  • tisnotmetisnotme ✭✭✭✭
    Lyanni wrote: »
    That usually happens to me when:
    1. My internet is with some problems
    2. The Login server is with some kind of connection issue

    If you have that kind of problem frequently, you should check your connection or... I really have no idea what else it can be. :/

    I get this too
    but I only get it when my internets running a little slow
    at different times of the day I seem to get different up and down speeds and when speed id good I can have other things running in the background using internet data
    when its not so good I have to stop these other things or launcher wont open
    things like windows checking or doing updates to web surfing or just downloading stuff
    so I mostly leave the launcher open now
  • I had this problem once and as far as I remember .. the launcher is somehow connected to Internet Explorer.. (?).
    Besides that, I'm from Europe. So I was routed to a wrong node also. I could fix it by manually putting the correct login IP into the hosts file. Uhm .. that was very long ago.
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