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Elite Renewal

AkwaAkwa
in TERA PC - General Discussion
Did anyone else's elite not renew? For some reason mine did not renew and I was able to get the 10.99 promotion and I would hate it if I could not get that price again because a bug happened.
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Comments

  • AkizeroAkizero ✭✭
    It happens rarely. Just send in a ticket and let the gm know about your discount rate. The discount will be applied when you are ready to pay again.
  • AkizeroAkizero ✭✭
    You will not lose your discount rate. Just mention it on your ticket and the GMs can verify it in their system.

    Response from CobaltDragon on my ticket:
    "You should be able to simply re-purchase from your end and still get Elite Status at the discounted rate.
    It might display $14.99 at first, but as you continue through the process, you will be able to confirm it will actually charge the $10.99 price."
  • Concepcion30Concepcion30 ✭✭✭
    Akwa wrote: »
    Did anyone else's elite not renew?

    This happened to me today, is it something on our part that is triggering it? Like ... is it because I pay with paypal? Is it because I pay with a debit card/credit card? Or is it because I do the funky chicken?

    Seriously though, I have another account that's set to renew, is there anyway to head off it not renewing automatically forcing me to send out another ticket to keep the $10.99 rate?
  • TripeTripe ✭
    Same happened to me yesterday! Sent a ticket but it says it could take 7-14 days...
  • ZensaZensa ✭
    I just had the same thing happen. I submitted a ticket, I guess we will see. :(
  • AetonaAetona ✭✭✭
    You could just go to live chat. I believe they still use it for billing and account related things.
  • bzhen0915bzhen0915 ✭✭
    edited June 2016
    Aetona wrote: »
    You could just go to live chat. I believe they still use it for billing and account related things.

    Live chat no longer exists. It was removed a while ago (including billing and account related issues).
  • cruoricruori ✭
    Haha, good luck with the support staff.. Sending a ticket I guarantee will take longer than the "estimated" response time.

    I sent a ticket on May 27th regarding money I spent in game, and still have not heard back. I was told it would be 7 - 10 days.. Im guessing it will be triple that.
  • RyukkiRyukki ✭
    mine did not renew and sent a ticket. hopefully I get the $10.99 subscription.
  • neoakneoak ✭✭
    I changed from Paypal to a Credit Card just to be sure.

    Still have the 9.99 rate.
  • TimesNewRamenTimesNewRamen ✭✭✭
    I thought it was just me :anguished: Mine didn't renew last weekend and I had to resubscribe. I did send in a ticket but I'm not too sure if I'm going to get the $10.99 rate.
  • MinazukiMinazuki ✭✭✭
    Mine didn't renew on paypal and manually renew got error code
    Then switch to CC renew in the same day still keep the old rate
  • AkwaAkwa ✭
    alright so I just purchased elite again using paypal and it showed up as sending 14.99 to enmasse but my preapproved payments in paypal still say 10.99. Hopefully they will do a difference refund if it actually charged 14.99. I cant wait 7-14 days or possibly even longer to get back elite.
  • AJ6LYG5LGLAJ6LYG5LGL ✭
    Same thing happened to me. My automatic elite subscription did not renew at the $10.99 rate. Put in a ticket 5 days ago . Still waiting for reply. I refuse to pay the $14.99







    4
  • KaatshimaKaatshima ✭✭
    Same thing also happened to me my elite didn't auto renew still waiting for a response from the ticket i sent in i had the 10.99 price so when i renewed it charged me 14.99 what a croc of poo.
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