CobaltDragon wrote: »
We are aware of the situation with the Master Additives, and we have the required Teams working on a way to correct it.
For now, please hold onto the ones you have, and most likely on (or after) January 30th an initial script will be run to identify all character's that have the wrong type, a 2nd script will be used to remove them, and a final script will be used to send the correct version of the Master Additive.
For the reported "I Can Haz Backpack" , the same method as above cannot be used unfortunately, so if you had purchased one during the limited time frame that the temporary version was available in, your best bet is to submit a Support Ticket, providing your character's name, the server you were playing on, and the day the "I Can Haz Backpack" was purchased.
Our Support Team can verify if the temporary "I Can Haz Backpack" was removed from that character, and if it was, issue the replacement.