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I feel CHEATED by En Masse - Are you feeling the same way?

1235

Comments

  • edited April 2018
    456NGF6W5D wrote: »
    > @PremieresFinale said:
    > Denommenator wrote: »
    >
    > PremieresFinale wrote: »
    >
    > ninjaazombie wrote: »
    >
    > PremieresFinale wrote: »
    >
    > Lapomko wrote: »
    >
    > Spent 60 euro on the deluxe founder package and the console version is full of problems. They even dare to bring out the DLC package with the current state of the game.
    >
    > Instead they chose to rush the game and cashgrab the poor innocent people.
    >
    >
    >
    >
    > I feel exactly the same. They didn't take their time and do it right, Instead they rushed it because they wanted the money now rather than have a properly ported game with satisfied customers and good reputation. Honestly from all the pc player comments/feedback i don't expect much from enmasse/bluehole.
    >
    >
    >
    >
    > the game just fully released on Tuesday, Jesus give them time to fix the bugs, no mmo is perfect when it first comes out, if you don't like it , then stay away from mmo's, i have seen way worse launches than this
    >
    > one guy said in another post about the stormblood lauch, i remember that, stuck on one NPC for days because of a massive que of people, it eventually got sorted out, just be patient
    >
    >
    >
    >
    > They had time, but instead they fixed things that are not even relevant especially in comparison to IMPORTANT gamebreaking issues. For example the "event item bug fix" patch....or the new items they just added to the store......pretty blatant how incompetent that shows them as. I'm amazed you didnt figure that one out for yourself. Stop blindly defending them when everyone already knows that they screwed up.
    >
    >
    >
    >
    > The build that fixed the event related items was already in progress and submitted to certification before some of the new bugs were identified or reported.
    >
    > Item releases are handled by En Masse (the publisher). Any game-side bugs will be tackled by the developers; different teams, different functions.
    >
    > The development team at Bluehole is working on the critical bugs that are currently affecting some players. Once we have a build in hand, it will need to be submitted to Microsoft and Sony for review before it is released, so this will take some time unfortunately. We'll provide updates to the community throughout this process.
    >
    >
    >
    >
    > I don't care if your a staff member at enmasse or bluehole or whatever, trying to put icing over a true issue isn't going to help your game. The simple fact remains that this release was rushed and it turned out awful. I say it like it is and i'm not going to suck up to a company that rubbed me the wrong way just because one of the forum reps replied with some form of dodge. A lot of my concerns are less about bugs and more about how bluehole or whoever is in charge of it did such a terrible job at optimizing this game. Never have i seen even a higher end game than this stutter and freeze so much in my life. The ps4 should be able to run tera perfectly fine, but the massive memory leaks and issues like such cause a lot of the higher level dungeons to be almost unplayable.
    >
    > I stated a few days or so ago i would be deleting your game if the serious issues are not attended to. If you plan to actually address the obviously blatant performance issues the very least you need to do as a company and team is to TELL your players exactly what your planning to address and not address and be clear and up front about it with them. You as an employee should hold yourself to a higher standard to this and not try to cover up or dodge the fact that you know some of these issues (whether they be bug related or performance issues) have existed long before the console launch or during the beta and are not new issues that just arose, and that you need to be responsible, fix them, and let the community know your planning to fix them or just don't care. Yes there are bugs you are probably working on and you might have to wait for verification from microsoft or sony, but you have completely dodged the performance issue as that is not a bug, its just bad optimization. We need a straight answer regarding the bad optimization/performance if you hope to keep us as your customers. While some may disagree with this i know there are others out there who feel this way too. We deserve better than this. We are your customers and we are the reason you are still an existing company.
    >
    > White knights who don't care about getting ripped off can defend you guys all they want but when your player base numbers drop as everyone hits 65 and sees the actual performance issues in the high end dungeons you will see your servers empty and when that happens don't come running to your customers with apologies when you know you could have done a better job from the start. What i am saying may sound harsh, but someone needed to say it and i don't mind being that person. Because i care about the betterment of a game i had hopes for. While i did say i would be leaving your game in a week, that may be open to change provided enmasse/blue hole takes responsability for this mess and gives us the communication we need to know if we are staying in hope that something we want fixed will actually be fixed, rather than staying and hoping for it only to have our time wasted and be let down once again. (in my case the terrible performance issues). If you wan't to keep me as a customer i need to know what im getting for my devotion to your game, and my hard earned money.

    Every game has a few of these people. I bet you will be around for years telling us how the game is dead or dying or how you are done or are deleting the game.

    Clearly those like you are new to the game and or mmos in general as every mmo ever released has had these issues and worse issues. If you people can't handle that fact maybe you should just go outside and for the future of the video game genre never touch a video game again.

    So those like you, rainbow warrior and Geek just do us all a favor and uninstall the game, sell your xbox or ps4 and go act like an entitled child over at some other hobby. No other hobby would put up with those like you spamming forums with [filtered] and complaining. You are why 99% of gamers never step foot in video game forums.

    "entitled" theres that word again lol. Because that's all you white knights ever have to fall back on. Having feedback on how badly a games performance and management is has nothing to do with entitlement and you know it. You white knights just make me laugh sometimes with how blatantly absurd you are in terms of blindly defending things against actual real and constructive criticism. Also that doesn't change the FACT that as a customer people ACTUALLY ARE ENTITLED to give feedback and satisfaction levels. WOW WHO WOULD HAVE THUNK.
  • simitsimit ✭✭
    Lol, Tera is a new release on console with teething problems that are getting fixed, it aint what FF14 was an thats such a freaking crappy state of a game they had to completely shut it down an reboot it, but yeah fine you compare a rebooted newer title to a older but newer ported one.

    If you want to truly compare your ohh so success love child to another mmo compare it to wow, go on there forums or any other mmo forums an keep saying there games a mess while you compare it to your holy grail ff14 an you soon see how much of a entitled little cry baby everyone will make you out to be.

    Square had no choice to fix there sh*t cause it was originally a sh*t game hence the reboot, Tera aint sh*t it has teething problems that are getting fixed an even an employer told you so but still your utter entitlement shows through like the spoilt adult/child your portraying yourself to be.

    If your not happy go back to FF14 an wait for this to be patched or simply cut your loses an dont come back, either way why dont you cut the damn devs some slack, not one game an not one port of a game ever released has released bug free, try think on that.

  • edited April 2018
    simit wrote: »
    Lol, Tera is a new release on console with teething problems that are getting fixed, it aint what FF14 was an thats such a freaking crappy state of a game they had to completely shut it down an reboot it, but yeah fine you compare a rebooted newer title to a older but newer ported one.

    If you want to truly compare your ohh so success love child to another mmo compare it to wow, go on there forums or any other mmo forums an keep saying there games a mess while you compare it to your holy grail ff14 an you soon see how much of a entitled little cry baby everyone will make you out to be.

    Square had no choice to fix there sh*t cause it was originally a sh*t game hence the reboot, Tera aint sh*t it has teething problems that are getting fixed an even an employer told you so but still your utter entitlement shows through like the spoilt adult/child your portraying yourself to be.

    If your not happy go back to FF14 an wait for this to be patched or simply cut your loses an dont come back, either way why dont you cut the damn devs some slack, not one game an not one port of a game ever released has released bug free, try think on that.

    I will refer you to my other reply on page 4 xD. Referring to 1.0 of ff14 is not relevant at all. Besides i am talking about A Realm Reborn and you are talking about 1.0. A Realm Reborn is NOT 1.0. Those are two seperate things, both in title and in client. The success the game is now is what's relevant and only supports my point that they actually care about their player base and take responsibility to fix things. Saying they didn't have a choice is just a dumb thing to say. Everyone has a choice about everything. Square could have tossed the game out if they wanted and financially they would have been fine if they did that, but they didn't and we all know they fixed it because they WANTED to do right by their customers. Nuff said about that. I don't even need to prove it either a simple google search will show you they are now a HUGE successful game despite being subscription base which is a rare thing to succeed these days.. That in itself backs up my argument and tosses yours right out the window. Rebutting you guys is getting so bland because all you do is keep falling back in a loop on the same already wrong-proven argument over and over xD. If you are going to try to invalidate me the least you can do make a decent point, which i have yet to see. Not to mention your analagy of "theething problems" is far off. As far as tera is concerned the baby is already half dead. Not being able to do a end game dungeon because you can see each frame as it happens like your'e flipping through screenshots or something is so insanely terrible it explains itself in how bad the performance is.
  • ElinUsagiElinUsagi ✭✭✭✭✭
    "entitled" theres that word again lol. Because that's all you white knights ever have to fall back on. Having feedback on how badly a games performance and management is has nothing to do with entitlement and you know it. You white knights just make me laugh sometimes with how blatantly absurd you are in terms of blindly defending things against actual real and constructive criticism. Also that doesn't change the FACT that as a customer people ACTUALLY ARE ENTITLED to give feedback and satisfaction levels. WOW WHO WOULD HAVE THUNK.

    What console version do you have? ps4/ps4 pro or xbox/xbox x?

    I have PS4 Pro and Xbox X but I am waiting to get enought feedback before trying this game on cosoles and would like to do it in the one who it plays smoother.

    If someone is making personal attacks agaisnt you or anyone else you can report his post, not doing so would only end up these forums to be flooded by people who likes to insult others just for fun.
  • simitsimit ✭✭
    This is v1.0 of console, so your saying thats irrelevant an whats relevant is the pc version with years of updates.

    Well im out.
  • simit wrote: »
    This is v1.0 of console, so your saying thats irrelevant an whats relevant is the pc version with years of updates.

    Well im out.

    The pc version IS relevant because that's where the port to console came from. They knew what was wrong with the port before bringing it online and brought it online anyway. That is just undeniable. Claiming that it is excusable or defendable to shrug off serious performance issues for years on pc and for a new launch on console because the pc version is ahead by however long is not valid. Fact is if they took their time and did it right people would not have issues completing dungeons because of such terrible performance. You cannot excuse that in any possible way.
  • edited April 2018
    ElinUsagi wrote: »
    "entitled" theres that word again lol. Because that's all you white knights ever have to fall back on. Having feedback on how badly a games performance and management is has nothing to do with entitlement and you know it. You white knights just make me laugh sometimes with how blatantly absurd you are in terms of blindly defending things against actual real and constructive criticism. Also that doesn't change the FACT that as a customer people ACTUALLY ARE ENTITLED to give feedback and satisfaction levels. WOW WHO WOULD HAVE THUNK.

    What console version do you have? ps4/ps4 pro or xbox/xbox x?

    I have PS4 Pro and Xbox X but I am waiting to get enought feedback before trying this game on cosoles and would like to do it in the one who it plays smoother.

    If someone is making personal attacks agaisnt you or anyone else you can report his post, not doing so would only end up these forums to be flooded by people who likes to insult others just for fun.

    I pretty much expected them to do this, its just what white knights do. They blindly defend a game even though it has real and serious issues that mature customers are actually concerned about and want to voice their dissatisfaction with. That is why they always resort to the words "whining" and "entitled" because they have no real facts or valid points to make. This game launch has been a total disaster because it was rushed and once your'e lvl 65 the dungeons basically become near impossible to do because the performance drops to a ridiculous low. I don't want to turn people away in case tera is a game for them however i will state my personal experience so far on ps4 pro....It is a huge dissapointment and i feel like my time was wasted trying to work through it to have fun only to not have fun. Iv'e said it before i shouldn't have to work through a games issues to TRY to have fun playing it. At that point it's not right to the consumer.
  • > @PremieresFinale said:
    > 456NGF6W5D wrote: »
    >
    > > @PremieresFinale said:
    > > Denommenator wrote: »
    > >
    > > PremieresFinale wrote: »
    > >
    > > ninjaazombie wrote: »
    > >
    > > PremieresFinale wrote: »
    > >
    > > Lapomko wrote: »
    > >
    > > Spent 60 euro on the deluxe founder package and the console version is full of problems. They even dare to bring out the DLC package with the current state of the game.
    > >
    > > Instead they chose to rush the game and cashgrab the poor innocent people.
    > >
    > >
    > >
    > >
    > > I feel exactly the same. They didn't take their time and do it right, Instead they rushed it because they wanted the money now rather than have a properly ported game with satisfied customers and good reputation. Honestly from all the pc player comments/feedback i don't expect much from enmasse/bluehole.
    > >
    > >
    > >
    > >
    > > the game just fully released on Tuesday, Jesus give them time to fix the bugs, no mmo is perfect when it first comes out, if you don't like it , then stay away from mmo's, i have seen way worse launches than this
    > >
    > > one guy said in another post about the stormblood lauch, i remember that, stuck on one NPC for days because of a massive que of people, it eventually got sorted out, just be patient
    > >
    > >
    > >
    > >
    > > They had time, but instead they fixed things that are not even relevant especially in comparison to IMPORTANT gamebreaking issues. For example the "event item bug fix" patch....or the new items they just added to the store......pretty blatant how incompetent that shows them as. I'm amazed you didnt figure that one out for yourself. Stop blindly defending them when everyone already knows that they screwed up.
    > >
    > >
    > >
    > >
    > > The build that fixed the event related items was already in progress and submitted to certification before some of the new bugs were identified or reported.
    > >
    > > Item releases are handled by En Masse (the publisher). Any game-side bugs will be tackled by the developers; different teams, different functions.
    > >
    > > The development team at Bluehole is working on the critical bugs that are currently affecting some players. Once we have a build in hand, it will need to be submitted to Microsoft and Sony for review before it is released, so this will take some time unfortunately. We'll provide updates to the community throughout this process.
    > >
    > >
    > >
    > >
    > > I don't care if your a staff member at enmasse or bluehole or whatever, trying to put icing over a true issue isn't going to help your game. The simple fact remains that this release was rushed and it turned out awful. I say it like it is and i'm not going to suck up to a company that rubbed me the wrong way just because one of the forum reps replied with some form of dodge. A lot of my concerns are less about bugs and more about how bluehole or whoever is in charge of it did such a terrible job at optimizing this game. Never have i seen even a higher end game than this stutter and freeze so much in my life. The ps4 should be able to run tera perfectly fine, but the massive memory leaks and issues like such cause a lot of the higher level dungeons to be almost unplayable.
    > >
    > > I stated a few days or so ago i would be deleting your game if the serious issues are not attended to. If you plan to actually address the obviously blatant performance issues the very least you need to do as a company and team is to TELL your players exactly what your planning to address and not address and be clear and up front about it with them. You as an employee should hold yourself to a higher standard to this and not try to cover up or dodge the fact that you know some of these issues (whether they be bug related or performance issues) have existed long before the console launch or during the beta and are not new issues that just arose, and that you need to be responsible, fix them, and let the community know your planning to fix them or just don't care. Yes there are bugs you are probably working on and you might have to wait for verification from microsoft or sony, but you have completely dodged the performance issue as that is not a bug, its just bad optimization. We need a straight answer regarding the bad optimization/performance if you hope to keep us as your customers. While some may disagree with this i know there are others out there who feel this way too. We deserve better than this. We are your customers and we are the reason you are still an existing company.
    > >
    > > White knights who don't care about getting ripped off can defend you guys all they want but when your player base numbers drop as everyone hits 65 and sees the actual performance issues in the high end dungeons you will see your servers empty and when that happens don't come running to your customers with apologies when you know you could have done a better job from the start. What i am saying may sound harsh, but someone needed to say it and i don't mind being that person. Because i care about the betterment of a game i had hopes for. While i did say i would be leaving your game in a week, that may be open to change provided enmasse/blue hole takes responsability for this mess and gives us the communication we need to know if we are staying in hope that something we want fixed will actually be fixed, rather than staying and hoping for it only to have our time wasted and be let down once again. (in my case the terrible performance issues). If you wan't to keep me as a customer i need to know what im getting for my devotion to your game, and my hard earned money.
    >
    > Every game has a few of these people. I bet you will be around for years telling us how the game is dead or dying or how you are done or are deleting the game.
    >
    > Clearly those like you are new to the game and or mmos in general as every mmo ever released has had these issues and worse issues. If you people can't handle that fact maybe you should just go outside and for the future of the video game genre never touch a video game again.
    >
    > So those like you, rainbow warrior and Geek just do us all a favor and uninstall the game, sell your xbox or ps4 and go act like an entitled child over at some other hobby. No other hobby would put up with those like you spamming forums with [filtered] and complaining. You are why 99% of gamers never step foot in video game forums.
    >
    >
    >
    >
    > "entitled" theres that word again lol. Because that's all you white knights ever have to fall back on. Having feedback on how badly a games performance and management is has nothing to do with entitlement and you know it. You white knights just make me laugh sometimes with how blatantly absurd you are in terms of blindly defending things against actual real and constructive criticism. Also that doesn't change the FACT that as a customer people ACTUALLY ARE ENTITLED to give feedback and satisfaction levels. WOW WHO WOULD HAVE THUNK.

    Ah yes a new game and the same trolls spamming the forums with doom and gloom and calling everyone "white knight". Its rather interesting there are about 5-10 if you as$hats claiming the game is broken and unplayable yet ingame there are tons of players enjoying it and not having any issues or the doom and gloom issues you are having.

    Why don't you run upstairs and show your mommy where tera hurt you little buddy.

    The best part is when the next new game come out those like you will run over there scream doom and gloom and collect those upvotes that are so important to you. Guess what Tera will still be here long after you get tired of nobody listening to your tears.
  • simitsimit ✭✭
    Have a up vote my fellow white knight, by god your shiney today is that new armour wax?
  • Wi2ardWi2ard ✭✭✭
    Lapomko wrote: »
    Spent 60 euro on the deluxe founder package and the console version is full of problems. They even dare to bring out the DLC package with the current state of the game.

    Instead they chose to rush the game and cashgrab the poor innocent people.

    I feel exactly the same. They didn't take their time and do it right, Instead they rushed it because they wanted the money now rather than have a properly ported game with satisfied customers and good reputation. Honestly from all the pc player comments/feedback i don't expect much from enmasse/bluehole.

    the game just fully released on Tuesday, Jesus give them time to fix the bugs, no mmo is perfect when it first comes out, if you don't like it , then stay away from mmo's, i have seen way worse launches than this

    one guy said in another post about the stormblood lauch, i remember that, stuck on one NPC for days because of a massive que of people, it eventually got sorted out, just be patient

    They had time, but instead they fixed things that are not even relevant especially in comparison to IMPORTANT gamebreaking issues. For example the "event item bug fix" patch....or the new items they just added to the store......pretty blatant how incompetent that shows them as. I'm amazed you didnt figure that one out for yourself. Stop blindly defending them when everyone already knows that they screwed up.

    The build that fixed the event related items was already in progress and submitted to certification before some of the new bugs were identified or reported.

    Item releases are handled by En Masse (the publisher). Any game-side bugs will be tackled by Bluehole (the developers); different teams, different functions.

    The development team at Bluehole is working on the critical bugs that are currently affecting some players. Once we have a build in hand, it will need to be submitted to Microsoft and Sony for review before it is released, so this will take some time unfortunately. We'll provide updates to the community throughout this process.

    I understand the different functions of publisher releases and developers releases, but the publishers need to understand how bad it looks when new items and new bundles are released amid a slew of reports of undelivered items. Maybe slow down item releases untill the game is more stable and deliveries are more reliable. Wouldn't that look better at least? Otherwise, expect complaints. Most people do not know the difference in the functions of the developers team and the publisher team.
  • edited April 2018
    456NGF6W5D wrote: »
    snip

    To quote my fav GOT character "Just more of the same". The trolls calling people who have legitimate concerns about the games performance trolls. Wow iv'e seen a new low lol. At this point you liberals just sound upset that people with real concerns and cares for the games future are giving their honest feedback and now your upset because people are frowning upon the game you love so much that you would defend it regardless of how terrible its launch was and how blatantly bad the screw up was handled. You sir are just a prime commodity arent you xD
  • > @Denommenator said:
    > Gothetta wrote: »
    >
    > So far the only thing I feel cheated by is I purchased some loot boxes and the description text said it was guaranteed to contain a blessed scroll. Six boxes later and not a single scroll so I was pretty bummed.
    >
    >
    >
    >
    > This was a typo I have since corrected. I'm going to put in a request to pull a list of players that purchased the item and deliver a BES per box purchased. It may take a little while to pull that data, I'll post back once we have an update

    Lol you guys have a lot of typos when it comes to consumers spending money on Tera, might want to fix that. First the Elite status description and now this smh. No bueno.
  • After spending 200 CHF on the deluxe founder package, getting the answer from the devs that unfortunately they messed up the description from the pack, and therefore i won't receive any daily EMP, i was already pretty much upset.

    But I said, hey nevermind the rest is great and so it be.

    Now, i can't even do the current endgame dungeons do to horrible laggs.

    So yes, i feel pretty much cheated at this point.

    Even considering requesting a refund for the cash i spent.
  • Truth be told im a little fed up, should I get a refund tg
    through sony or en masse?
  • edited April 2018
    There actually is a way to report psn and xbox games to microsoft and sony, although i don't remember how. I'm sure if you told them your general concerns and that you felt ripped off they would help you. Just remember to be polite. I myself wouldn't go that far as i luckily didn't spend money on tera (i used the free offer for twitch prime users), and the reason i didn't spend anything from the start is because i wanted to wait and see if despite their reputation they actually fixed anything serious (aka mostly the freezing, stuttering, framerate perfomance issues) BEFORE launch like they should have. I do still feel for the people who did spend money on this game and didn't technically get what they should have recieved especially according to good marketing practices which this is not. Come to find out the launch was released too early instead of waiting for the serious issues to be fixed before putting the game out. While i am pretty upset that the tera launch so far seems to be a disaster, i just stopped playing it because it was too frustrating. End game you cant really due much because of the performance issues that start to show so i said the heck with it and bought Nier Automata to kill time until the next major ffxiv patch hehe.
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