[TERA PC & Console] En Masse is closing, but TERA lives on! We will continue to support TERA PC (NA) and TERA Console until service is transferred. Stay tuned for more information.
[TERA Console] The Grotto of Lost Souls update (v85) is now live! Read the patch notes here: https://bit.ly/TERACon_v85

[TERA PC] The 64-bit update (v97) is now live. Check out all the changes delivered on August 11 here: https://bit.ly/tera64_patchnotes
[TERA PC & CONSOLE] Summerfest Part 2: The Beach Bash is on from August 11 until September 1! Participate in event activities to earn tokens redeemable for costumes, consumables, mounts, and more! Details: https://bit.ly/tera_sf20

Support tickets

1177011770
in Xbox One - Discussions & Feedback
So, about how long does it take for one to be responded to here? i've had one open almost a week now with no response.

Comments

  • SephlezarSephlezar ✭✭
    Depends how backlogged they are and what issue it is in regards to.
  • 1177011770 ✭
    edited April 2018
    ah, i had an issue with an appearnce voucher on my main account not saving the changes after having been used, all i wanted to do was change the hair and the change didnt stay... but it used the voucher
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